I'm posting this review here from my Facebook review, since nobody has answered my most recent messages there.
As I travel back and forth from LA to London, this is our second time to try this restaurant. The first time we tried it, we didn't know we had to pre-order the Peking Duck. This was back when it was fairly new and we thought the slow service was because they were so new and were still working the bugs out. Well, we tried it again last night (September 19, 2018) and it was no better.
Whilst the food quality is amazing, we did pre-order the duck and when we arrived we were told our duck was ordered, but when we were confirming it at the table the waiter said we ordered a half duck... Huh? After telling them that we wanted to see the manager, the manager then told us we ordered the whole duck, but he kitchen messed up and gave ours to someone else. He did offer to comp the half duck as an apology, but truthfully every course and every drink took way too long... we had to ask the waiter for more water, more wine, more drinks... There seems to be no rhyme or reason about who does what there and service is way too slow.
I would highly recommend Mei Ume at the Four Seasons Trinity Square over Duddell's. The service is impeccable, the food outstanding and you also do not have to pre-order the Peking Duck. This is our last time at Duddell's. Good luck with your Peking Duck!
Someone did make contact with me immediately after I posted this review on Facebook, but then never followed up with me and it's been quite a long time! read more