Regis and Eric, father and son team for Duckstein Restoration. Great as a team! Very skilled in their talents. They observe take note and think out just how they are going to perform their task. Very precise with their measurements. I was very pleased to have them do the restoration in my basement. I will request them again for future repairs if needed again. A Tann read more

Regis and Eric did a wonderful job putting my kitchen back together. They are professional and I felt like I could trust them and duckstein in my home. Thank you read more

If you love NOT having your calls returned, being over-charged and slow service, you will LOVE these guys What a sham outfit - slow to respond, empty promises, over-charged and estimates that include items that do not exist, not needed or made up. Stay away - far far far away. Find a professional firm like ServiceMaster. Duckstein is horrible, greedy and unscrupulous read more

Beware! This company took advantage of me during a crisis (flood). In April, they ripped out 2' of drywall in every room of my finished basement to remove the wetness, and they put fans in for a few day, that's it (I removed flooring, furniture, etc. on my own). The bill was over $3100!!! I did agree to $3k IF they could also provide an estimate and schedule to repair and put my basement back together, but they never answered me when called repeatedly. Craig DID get back to me about the invoice (2 months later) and instead of trying to help to solve my concerns about the unfinished commitment, he threatened to take me to the magistrate. Who does this to their customers? It is a shame that this company takes advantage of people in crisis. DO NOT HIRE Duckstein if you expect restore + repair, they over commit and under deliver. They left my house a complete mess....UNACCEPTABLE. read more

we had water damage at our house due to the roof. had the roof replaced and then had our insurance company send a contractor to repair the damage. By far the worst contractor we have ever dealt with. they did terrible work and had to have every thing they did redone by another contractor. Honestly I wouldn't hire them to build a Lego set. read more

This company was sent by my insurance to evaluate for the possibility of mold when a dishwasher was removed and before a new one could be installed. Three men came, they came up wth a solution that would have required taking out cabinets, removing a slate countertop with possibility of it breaking and needing to be replaced (one of a kind slate slab). A general contractor and the architect of the kitchen both determined that was totally unnecessary and over the top and all needed was a drying out period and a mold removal treatment on the side of the cabinet adjacent to the DW. The proposed work was not authorized but the charge for the bogus evaluation was almost $700. I would not recommend this company. Liz A read more

Very high quality company to work with. I recently contacted this company on behalf of my parents who had a water leak in their basement. Within a few hours, they had a crew onsite who began removing the walls and ceiling. They also coordinated to have a plumber come out. They worked very well with their insurance company. It was really a seamless process. Not only was the crew fast and efficient, but they were kind. Everyone form the estimator to the general manager to the tradesman were kind, caring, and compassionate. Most importantly: they were honest and hard working. The repairs are nearly complete and it looks better than before the damage happened. I would highly recommend Duckstein! read more

After assurance by a Duckstein representative that my insurance would cover the cost of emergency service, I discovered that that was not the case. I was forced to pursue litigation against the individuals responsible for damaging my property. That process was slow and I communicated to Duckstein that it would take some time. In the meantime, I would make monthly payments to pay Duckstein for their work. Despite that fact, Dusckstein elected to pursue litigation against me for the entire balance of my account. Additionally, they sent all correspondence to me to the wrong address. read more

Duckstein is a corrupt realtor and restoration co. They don't return phone calls, make repairs as cheaply as possible, have a high employee turnover, and are not trustworthy. No one that rents from them ever receives a security deposit back. They use scare tactics to intimidate renters. There is proof that they enter apartments, homes, and businesses without advance notification. Employees are not background checked. Do not rent from or use Duckstein! read more

Please read this and make your own opinion........Memorial day weekend I experienced a sewage backup at my house. I called it into my Homeowners insurance and was contacted by a representative from Duckstein. A gentleman by the name of Damian came out initially to inspect the damage. He stated that they would come in, clean the area. Remove anything that was affected, then return within a week to "make my basement look like nothing ever happened." Great!!!!!!, I even asked, "that seems like a quick turn around", he stated, "We are on top of things here!" Two days later, he returned with another gentleman and began to demo and mitigation process. Still, at this point, all is good. This was a Friday, Monday morning, he returned to remove the fans and dehumidifier. Stated to my girlfriend that someone would be in contact later that day to get the samples (carpet, paint, etc.) taken care of. Didn't hear from anyone. Waited a another day, still nothing. Called in to Duckstein and spoke to Ashley, the General Manager. She stated that the finish team was scheduled out roughly 6-8 weeks. Damian stated this would be completed with in 10 days. She apologized and put in touch with Darin, the estimator. Darin called, super nice and apologetic. He explained what I already knew, but explained that the worker should not have promised anything. I agreed and decided to move forward. Made some other calls and other contractors were scheduling out just as far. Darin came to the house, met wit my girlfriend and went over the samples and he even went down to the affected area(s) and re cleaned what the first team neglected to do. Again, very apologetic through out this process. We also mentioned to him, that we would not like the original person, Damian back, he was rude, disrespectful, etc. He agreed, once again, apologized and went on his way. A day or two later, I received a docusign from Darin to sign off for the work completion. I was unable to open the document. Called into Duckstein once again. Didn't hear back. I forgot to mention, The project manager, Craig also came out with Darin for the repairs that were neglected by the first team. Craig explained things in more detail over the telephone, and again, apologized for the service, or lack there of that we have received up to this point. I called in two weeks ago, stating that the insurance company made payment, and that it was time for them to send a crew out to remove the affected/damaged furniture from the sewage backup. Ashley stated, Craig isn't in, but we will get a crew out next week. 10 days had past, I called in and spoke to Craig again. Stated that the crew to remove the damaged property never showed up, and that the check made out to me and the Duckstein was still on my refrigerator endorsed and awaiting pick up. Today, 40 days after the initial consultation, the crew shows up. Guess who is there? Damian.......My girlfriend calls me stating that he was there. I called Duckstein immediately. I asked fro Craig who was out of the office today. I then spoke with Ashley once again. She stated he was the only one available today. If I ran that business, and have been asked multiple times to multiple people, that a certain employee was a problem and was not permitted on their property, what should have happened. Good morning sir, this is Ashley from Duckstein. We had some unforeseen staffing issues and Damian is the only available person we can send out today. Would that be OK, or would you like to reschedule? But no, Damian rolled up to my front door, with a huge smirk on his face. My girlfriend shut the door and called me. While on the telephone, I hear through the phone, through a closed solid wood door. Damian call my girlfriend names and swearing. In closing, i am not here to bash a company, I am just a consumer. A consumer that was treated badly. I hope this information helps when deciding who to give your money to. read more

I would not recommend this company to anyone. They over charged, did a shotty job, there was a bigger mess than when they started. I have to have another company come in and fix what they did and clean up the proper way. read more

The entire experience with Duckstein was a disaster. They did more damage to our home and contents than the fire did!!!! They even stole from us. Nothing was done right. My insurance company paid for everything to be re-done properly and for the missing items. read more