Visited Duck Donuts because Dunkin' Donuts dropped the ball on my donut order for my son's 8th birthday party. The donuts were awesome and all of our birthday guests loved them. TY Duck Donuts! read more

At 10am on a Monday - no school, our half dozen of donuts took 30mins. Why? Coz only 1 person works. And OMG... only 3 orders total but took that long. if it wasn't that I promised my son, I wouldn't care, and wouldn't have waited. Never again to this location. read more

Donuts are wonderful. The cashier Amy leaves a lot to be desired. Was difficult and unhelpful. She said there was no business card and I was directed to call back. When I called back for manager information she hung up on me and then picked up and did not say a word. Very unprofessional. Will try to make the manager aware of the immature staff and how they handle customers. Hoping to make contact and when it is rectified I will consider removing my review. read more

Absolutely, the key component here is the donut! I did not understand until I experienced this delight. The ambience is strictly storefront. Very clean, but not exceptional and there is no place to sit down to eat your purchase. The service was effective, but not more. The representative responded to my greeting, took my order, and made the dough. She did a good job, but it was nothing extraordinary. The doughnut itself, however, was amazing... Hot, fresh, soft, and delicious! I highly recommend and felt that I received Decent value for the price. read more

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I would say this took a little longer than most, but the donuts were super hot and tasty. This was an amazing donut. read more

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I always buy my donuts from Wegmans but today I went to Duck Donuts. I bought 12 all of them and they were eggy and raw. They tasted nothing like donuts. This is my first and last time to go here. read more

Unique way of making donuts here where they cook all donuts fresh for you, so nothing has been sitting in the case for hours. As far as I can tell, all donuts start with the basic vanilla donut then they add various toppings to create the various flavored donuts. I tried the key lime pie pop donut and enjoyed it. Service is fast with everything being freshly made so your food will be hot and fresh. There's no place to sit inside and the store is small, so you can eat at one of the tables outside if the weather is good. If not, you'll have to take it home to eat. I enjoyed this place and might go back if I'm in the area, but it's not worth a special trip. read more

Duck Donuts - Key Lime Pie Pop and Peanut Butter Fluff Donuts - Donuts Near Me - Springfield, Virginia

We went to Duck Donuts in Springfield the other day since we had buy one, get one free coupons. The inside of the shop was very clean and not busy at all when we arrived. We ordered the blueberry lemonade, chocolate explosion, chocolate caramel crunch, and the beach ball donuts. Every donut other than the beach ball, were just okay and lacked flavor. We are glad we tried it but most likely wouldn't go back. read more

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I feel like they have decent donuts. I have visited this place twice and it's nice. I enjoy being able to watch the donuts being made in front of you. I always get great customer service here. The establishment is always clean too. Great for parties or staff treats. Got them for my son's birthday party at school and they were a hit. read more

Duck Donuts - Strawberry donuts, original donuts, chocolate donuts - Donuts Near Me - Springfield, Virginia

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These donuts were delicious I would most definitely order again. We ordered donuts for a company event and when I finished my first donut, I immediately reached for a second, and had to resist a third. The donuts are chewy but light, and the topping are very tasty and unique. They practically melt in your mouth would highly recommend. read more

Duck Donuts - Donuts Near Me - Springfield, Virginia

A business associate of mine loves this place. He could be correct, that first you need to try the original location in North Carolina. The maple and chocolate bacon donut was interesting, and I admire the handiwork of the employees. They are creative. They have quite a few wacky flavors, which is innovative, if you're looking for something different than Dunkin or Krispy Kreme. All of the folks working here are fun, polite, and efficient. Yet the coffee needs to be strengthened. When I have donuts I want 10W30 Marine Corps java. That's not happening here, as it's ordinary with just a regular taste. I'll give it a like, but I'm more a fan of the competition. Bias alert being from Boston where Dunkie is king. Go in and give it a try, as people more fun loving/creative with food will appreciate this more. read more

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I love utilizing their app to order ahead and pickup. Used it several times to order ahead and when I go to pick it up, it was warm and ready. No real area to sit inside to eat but there's plenty of seating outside. Donuts are delicious when it's fresh. Pickup staff hasn't been very friendly and hard to engage when you walk in because it almost seems like they avoid eye contact but once you're able to get their attention, they give your donut without any trouble. I wouldn't say friendly staff but present. They need to come up with better system for pickups. read more

Duck Donuts - Donuts Near Me - Springfield, Virginia

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Duck donuts are good. Just know the Donuts are made to order, so they start off with a hot vanilla donut, and then they add the topping or flavor you selected. Bit uoibget the full flavor once they are cool and set. We were too excited to try them, so we ate some in the car, but they were better once we got them home and fully cooled. Maple bacon or Bacon in the sun are yummy delish. read more

Duck Donuts - Half dozen Variety of fan favorites flavors. Bacon in the sun. Delicious - Donuts Near Me - Springfield, Virginia

New location has a lot of bugs to work out. Donuts and breakfast sandwiches are okay, but not worth the wait or price in my opinion. Go early, because I'm sure wait times are ridiculous later in the morning. At 6am I placed on online order for 6:45am: a spooky box and a breakfast sandwich. My order wasn't ready until 6:55am. There was only one other customer in the store. The one employee present seemed disgruntled because some of her coworkers didn't show up to work. When I got to work I realized the donuts in my box looked more like a duck dozen than the spooky box I had ordered. The whole concept of made to order donuts seems overrated. They are all the same cake donuts just with different toppings. Waiting for employees to decorate each donut while you wait seems highly inefficient and I don't feel they taste any fresher than if they had been made in batches that morning like they do at Dunkin Donuts for example. Plus the cost is pretty high. Over $22 for a dozen donuts... that feels excessive, especially for what you get here. The breakfast sandwich tasted fine, but no better than if you had microwaved a frozen breakfast sandwich yourself. They have a workstation with precooked pieces, and based on your order they assemble your sandwich and heat it in a commercial microwave. It wasn't anything special, and not cheap. I had to try them. There was a lot of hype about this location opening. But I find myself wishing it was an old fashioned donut shop instead. I wouldn't go out if your way for donuts here. And don't come if you are crunched for time. read more

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I ordered the chocolate donut with ice cream filling from duck donuts . the employee walked to the back to make my order it took a while for her to come back out. when I take the donut out of the container and it was cold. I turned it over and realize there was mold on the bottom. luckily I turned it over before taking a bite. read more

Duck Donuts - chocolate donut and ice cream filling with mold - Donuts Near Me - Springfield, Virginia

Stopped in here on a whim on my way to pick up Starbucks coffee. It's a little overwhelming trying to choose a flavor because there are so many! However I chose a lemon raspberry and a strawberry sprinkle. The photos in store look great! However they make the donuts to order which ordinarily would be great but in this case putting decorations on hot donuts meant most of the glaze is on the box and not on the donut. Flavor wise they are ok but honestly not really worth the price or effort to make an extra stop here. If they had donuts ready made and the glaze didn't drip off maybe I'd give 4 stars. But pricey for what you get- $2+ per donut. read more

Duck Donuts - Donuts - Donuts Near Me - Springfield, Virginia

Donuts here are made to order. It's a small shops next to the local Starbucks. They have a nice variety of donuts to choose from.

I've seen some poor reviews of this place however I attribute those to being the early days since it opened. I went about a week ago and had a very different experience. See my ratings below: Ambiance: 3/5 it was packed due to the popularity and the seating was outside. Understandable as this is not a place to come and hang out and is more to grab your order and go. Price: 3.5/5 the donuts are a bit expensive but I believe it's reasonable as they are specialty and the flavors are very unique. Food: 5/5 the donuts were fantastic. Of the ones I had the maple bacon and the s'mores one were my favorites. When warm, they simply melt in your mouth and the combination of the sweetness from maple bacon with the donut is absolutely perfect. Service: 5/5 the place was packed but the workers were really pushing to complete orders. My order came out perfect and I was very satisfied. Overall, great spot to get specialty donuts but keep in mind you will have to pay a bit of a premium for them. read more

Duck Donuts - Donuts Near Me - Springfield, Virginia

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Never been to a donut shop and had to wait 10 mins for a small coffee and single donut. Didn't know they're made to order. Also, expecting a normal glazed donut and got a cake donut. Not impressed. read more

Do not expect to get your order on time. And make sure you check your order before leave. From my experience, I had to wait another 15 minutes for my mobile order(15 minutes after my estimated pick-up time) and I had to ask for my missing donuts when the male employee said it's ready. I ordered 8, but received only 6 donuts at the first place. And there were at least 8 people waiting at the time I was being told to pick up. I think they need better experienced managers to take care of these situations. Because it looks like they couldn't handle the situation. All the icing and sauces were all messed. I know they were all busy pulling up the customer's order. Still, It is a new store, and I expect much clean looking facility when it's an open kitchen, especially. Hope it gets better soon! read more

Donuts are always freshly made to order so there's a reason why there's usually a line of people waiting for their orders. Their donuts always come out fresh and hot with the perfect amount of toppings. The place is small, so no seating area inside, but there are plenty of seating outside of their store. read more

First weekend review. I placed an order online via their website at 745am, the estimated pickup time was 815am. We arrived on time to pickup, the place is tiny and there was no clear system. People had been waiting for their online orders for 30+ minutes, in addition to the insanely long non-online order line. We asked about the order at 845 and were told they were making it... 20 minute later, still nothing. Asked again and they had still not started it. Finally at 915 we got the donuts. We got a Spooky box, the donuts were great, but if they don't get things organized, I don't know how they'll make it. We're definitely not in any rush to go back. Also, the app order system wasn't working (though there was no indication of that until you hit the submit button) and the phone number on the "Call now" button that is on Facebook links to the wrong phone number. read more

Quality of donuts - 5 stars Wait time - 3 stars Been here twice since they've open, waited in line and ordered and ordered ahead. Maybe because it's still new and employees are getting a hang of everything, but it takes about 5-10 mins for them to make your donuts. But I've brought a fall set of donuts to a party and it was such a huge hit! When the donuts are hot, oof it was so good! They're are soft and moist. Beach ball. maple bacon, and oreo donuts are my favorite so far read more

Very small waiting area. They're were impatient and somewhat rude. Donuts were meh. They need to evolve

I'm shocked by the negative reviews. I attribute much of them to working out the kinks of a new business. The donuts here are amazing. They are well worth the wait and made fresh with a wide array of flavors and toppings. I've been to this location at least 5 times since they've opened and have always had pleasant service and delish donuts. Give them a try!!! read more

I should preface this with the fact that I don't usually care for donuts...but I love these! They are delicious without being too sweet. They always taste fresh, and are the perfect size for me. (my favorite is the maple bacon donut YUMMMMM) I really like the coffee, too! The staff is nice, and the ambiance is very small (it's definitely a walk in and take home environment) but fun as you get to watch them make your donuts! Great addition to the shopping center! read more

While the donuts were good, the service seemed disinterested in serving me. Both employees seemed to "not want to be there". Dont get me wrong, they served me and I got exactly what I wanted but it appeared they were handcuffed to the job. Perhaps some customer service training might help. read more

I have been to many Duck Donuts and this was by far the worst. Staff mumbled/whispered, It was messy and dirty at the counter and behind, the coffee was warm and the lady got chocolate all over the box and lid. I pointed that out and the worker didnt remove her gloves and proceeded to wipe down the box but only adding even more chocolate... Donuts were fine. read more

It was alright and they made it fresh on the spot but it tasted more like a cake than a donut to me. I had the Oreo donut and the Chocolate Strawberry both were very sweet and the Strawberry tasted a little artificial. read more

1 star because -5 is not an option! Walked in, and immediately walked out. Counter was disgustingly dirty. Behind counter was buckets of uncovered goo? Toppings? This place is very expensive. No thanks! read more

The donuts were soggy for some reason?? Most of the flavors tasted the same. I got a half dozen with a different flavor for each donut. It's not bad but not the best in the area. read more

I know they're new but not being taught how to place receipts in order so everyone get their order in a decent time and in order. Also if people don't know the ingredients then don't make the donuts. So many wrong orders. read more

If I could rate this a Zero, I would. I didn't learn my lesson. I don't know how this place stays open. The size of the workspace doesn't fit the demand need and their donut making process just doesn't make sense. Hoping this post reminds me to never visit this shop again. read more

Not as delicious as the one we first tried in Hilton Head. And the service was bad; people didn't know what they were supposed to be doing.

Just happened to be nearby when running errands so a First Day review. Steady customer flow but staff was helpful and fairly fast. One major problem: Peanuts had gone bad. Rancid taste at first bite. Took off all the peanuts and there was a lovely fresh donut. Perhaps the supplies had been sitting too long waiting for opening day? I'll come back for another try another day. Nice shop. read more

I've placed mobile orders a few times. Twice my order has been incorrect and donuts sloppily made. If you are advertising custom toppings, you ned to get them right. Store is poorly staffed and inefficient. There were only two people working the last time I picked up an order. One at the register and one filling orders. read more

These poor employees aren't given much to work with. they have to make everything to order in an extremely dirty facility with angry people breathing down their necks. it took 35 minutes to get one dozen. (I'm not exaggerating). it cost me $25. every donut was a different size and the box is a hot mess. never ever will I go there again. not employees fault. I blame management. read more

Duck Donuts - Super messy and different sizes. Looks NOTHING like advertised - Donuts Near Me - Springfield, Virginia

First day open today and they were ready to serve! Had their full crew, wait was fairly short considering they were getting customer after customer. Super fresh donuts and delicious as they are known for! Soo excited they are finally here!!!! read more

They have sooooo many kinks to work out. They were not ready to open. I ordered a cold brew and a sausage, egg and cheese sandwich. The cold brew tasted like burnt coffee grounds. I took 2 drinks and tossed it and my sandwich was cold.. like the frozen egg still had ice crystals on it in the middle and the cheese was definitely not melted. I ended up tossing the whole order, $14 down the drain. On top of it their little warmer oven had something burning in it so although cold the food still tasted burned and the whole shop was smoky. It'll be a LONG time before I try them again. They need to do better. read more

I placed an order ahead of time and paid prior to arriving for pickup, i waited about 40 minutes before I talked to the manager and they "didn't have a record of my order" but refused to give me a refund so I had to wait at the register another 20 minutes until they finally printed out a receipt and started making it. An hour and a half for 12 doughnuts is actually pretty impressive. There was also a huge line inside/outside with no one saying the names/order numbers and just stacking them on a table near the entrance that was in the employee only area. Some just walked past the barrier and took their orders since the employees weren't saying anything. Will never go back here again read more