Excellent service and fast turnaround on lawnmower repair, even during busy season. Highly…read morerecommended. Staff is knowledgable and very friendly. Cost estimate was spot on too.

Very disappointed with this place. Hours are merely a suggestion as they closed early the day I…read moreshowed up for a dealer only lawn mower part. An employee was locking up early, saw me pull up, and ignored me completely. Yes, he saw me, no he didn't unlock the door, or answer the phone. I'll take my business elsewhere.

This store has two listings on Yelp. Same store, same location. I first left this review on the…read moreother listing, in case it sounds familiar. If you know what you need, and can grab it and go, this will be fine. Some nice folks work here. But boy, do I have a story. I went in looking for advice on what kind of sander to buy. Got some good advice, and ended up deciding on three separate sanders. The process up to now took 10-15 minutes because they were busy, and I told the guy helping me that I wasn't in a hurry. No biggie. This is where it got weird. They had one sander in stock, and were going to order the other two. At the info desk they gave me two sheets and the sander they had in stock, and directed me to the checkout after alerting the clerk there to make two receipts (maybe to keep track of the special order?). The clerk was confused, and asked if he could take care of the next, easier customer first. Okaaay. Then another checkout clerk came up . . . and took care of the NEXT person in line. (I was right there.) Then the first clerk started to wait on the THIRD person, who was kind enough to ask about whether I was next, to which the clerk replied as he gestured dismissively at me, "He's waiting." Which blew me away, but I figured would make a good story . . . until he started to take the FOURTH customer, at which point I thought, "perhaps if they lose a $350 order for three tools, they'll prioritize customer service." So I left, and ordered the sanders online through the other Ace in town. The Next Day!!! someone from this location called me, and told me the sander I'd ordered was in! So they apparently placed the order in spite of not ever seeing my credit card or getting my signature, expecting to bill me for it. I explained the above. Hopefully I won't be billed for an extra sander or three. Let the (prospective) buyer beware. Someone needs to spend some time on training employees at this location. Yikes! ADDENDUM: And THEN they called again the NEXT day!

Staff is always friendly and helpful. I was very disappointed when I purchased Roundup and all…read moreapplication instructions were in foreign language. I would expect English instructions to be included also

If you know what you need, and can grab it and go, this will be fine. Some nice folks work here…read more But boy, do I have a story. I went in looking for advice on what kind of sander to buy. Got some good advice, and ended up deciding on three separate sanders. The process up to now took 10-15 minutes because they were busy, and I told the guy helping me that I wasn't in a hurry. No biggie. This is where it got weird. They had one sander in stock, and were going to order the other two. At the info desk they gave me two sheets and the sander they had in stock, and directed me to the checkout after alerting the clerk there to make two receipts (maybe to keep track of the special order?). The clerk was confused, and asked if he could take care of the next, easier customer first. Okaaay. Then another checkout clerk came up . . . and took care of the NEXT person in line. (I was right there.) Then the first clerk started to wait on the THIRD person, who was kind enough to ask about whether I was next, to which the clerk replied as he gestured dismissively at me, "He's waiting." Which blew me away, but I figured would make a good story . . . until he started to take the FOURTH customer, at which point I thought, "perhaps if they lose a $350 order for three tools, they'll prioritize customer service." So I left, and ordered the sanders online through the other Ace in town. The Next Day!!! someone from this location called me, and told me the sander I'd ordered was in! So they apparently placed the order in spite of not ever seeing my credit card or getting my signature, expecting to bill me for it. I explained the above. Hopefully I won't be billed for an extra sander or three. Let the (prospective) buyer beware. Someone needs to spend some time on training employees at this location. Yikes!

I purchased cabinets from Menards. Ordered Cardell. When they arrived and my contractor started…read moreplacing them several were damaged and some were ordered wrong. I was on a time crunch due to countertop being placed. They contacted the rep. Needless to say I was given excuse why they were damsged or wrong. Wood spilts, Menards ordered wrong. My island was even missing a complete back side. Some how this was my fault. Menards told me they would help me out and make sure I was taken care of. The rep for Cardell said over the phone he would make this right. then when that changed I refused to speak over the phone and communicate only by email because of both Menards and Cardell rep story changing. Then I get the attached email. I'm in total disbelief on this. And they say" our number one goal is customer satisfaction ". Obviously not.

Been a Menards customer for decades and my vehicle was damaged on Menards property due to…read morenegligence of employees securing proper structures. I was pawned off to a bogus insurance company that would not return a call to me. A month later still fighting with it, Menards stated that it is just not their problem and chose not to assist. I will no longer be a customer of Menards again since the 3 GMs and customer service line chose to ignore me as well.

I was in Steve's Ace Hardware on JFK 3 times in the last week. Bob helped me each time and showed…read moreme where to find the items I needed. He made it simple. I recommend the store to my friends.

Great products and service. They have products that you don't find elsewhere. Always…read moreknowledgeable staff ready to help.

I was there yesterday and will be going back today, they're polite and operate with a hands on…read moreapproach on customer service. Not to mention great prices

Very clearly diversity hires. Had to wait about five minutes for a cashier to show up and then he…read moredidn't even bag my stuff. He was very mumbling and disinterested in his job. The only way a person like this could possibly get hired is 100% purely on the color of their diversity. I think I would prefer to pay more at Lowe's than to deal with these kind of people.

The local Lowe's was awesome! They were the ones that pulled Lowe's corporate and the Masonite…read morecompany's butt out of the fire. I ordered two Masonite doors via the website (May 2). Delayed. Click on the "Accept Delay" button in the email which stated that I had to click on this button by August 15th or the order would be cancelled. Clicking on this button sent me to the Lowe's website with no indication that by clicking was ever recognized. Delayed again. Same scenario. This process continued. Then I get an email telling me that one of the two doors on order got cancelled. WHY?! [a] I clicked on all of your buttons [b] It was a FULL MONTH before the deadline stated in the email! I had to reorder the door. There was no un-cancelling the order. BUT, the door was already on its way to our local Lowe's store. In the end, I received BOTH doors (kudos to Ezri and the local staff!), but this whole scenario was WAY too painful.

Do not buy appliances from this place. They are complete junk and the sales people know it. They…read moresold me an LG washing machine that only lasted for three years. The 10 year warranty was very misleading. It did not cover labor which exceeds the value of the machine. I will never buy an appliance from Lowe's again and I think I'm going to Menards to get my construction material from now on