Getting my daughter her new prescription and her new glasses was a good experience - the woman we dealt with was knowledgeable, friendly and really very helpful. The glasses we ended up getting are of a good quality (albeit on the expensive side). Today (a few weeks later), I returned with my daughter -- this time seeking advice on what I should do about her difficulties adjusting to her new prescription. The man who met us was beyond rude and obnoxious; treating me as though I were a stupid person and not letting me even get a question out. I was so shocked and upset by his demeanor that I left without any assistance or guidance, and feeling horrible about the entire experience. I'm so terribly disappointed - they have a wonderful selection of frames and I was looking forward to getting my own glasses there, but I will never purchase anything in that shop again, and will advise my friends and colleagues to avoid it as well. read more