Great visit today because of the attentiveness of salesperson, Tracy! I came in to swap some bras I…read morebought online, which were too large, and had no intention of spending any money today. However, I came in with three bras for return and left with six bras and a pair of undies--Tracy sold me on the excellent deals happening today, and I'm grateful to her for that! She provided excellent customer service, assisting me in searching for the correct sizes and checking inventory in the back too! I'm not a big in-person shopper, preferring online, but because of my great experience here today I will be back. Thanks Tracy!!

I love this location. The staff is always friend, quick to greet me and even remember who I am!…read more The last time I was in, I was greeted by the manager. She had a friendly, helpful attitude from the beginning. As I was checking out, I was telling the staff member how much I appreciated the manager. She said that she loved her and enjoyed working with her. What an awesome compliment!

Someday, love will find you Break those chains that bind you…read moreOne night will remind you How we touched and went to shop at Journeys together - Steve Perry, lead singer of Journeys Pretty quiet location of this family shoe store with stuff for kids and a lot of stuff for teens and then a few things for adults as well. The problem is that I don't think they were really up for the customer service element, and nobody was really talking to me - but having said that I get that a lot.

If I could give a negative amount of stars, I would. My family and I were in the store at partridge…read morecreek November 14 and had to order shoes for my kids because they didn't have their sizes in stock. We never received a confirmation email for the order. The Wednesday after we received my daughter's shoes. December 5 I called the store to ask why we still hadn't received my son's shoes. I was initially told to call customer service, but then told (almost in the same breath) that they received them in store that day and would be shipped out the next day. Ten minutes later, I got a call from the store saying they were wrong and it wasn't our order they got, but someone else's. They again gave me the number for customer service. I called the number provided and it was a completely different company. I googled a customer service number and called that number. Talked to a lady who told me I would need to call back the next day because the store had already closed for the day and they needed to confirm with them what was going on with my order. Called again the next day and was told that shoe is no longer in stock. A refund was supposedly processed. I was told they cannot issue refunds to debit cards, which was my original form of payment, so I provided them a credit card number, as my only other options were to wait for a check or to drive out to the store and get my refund (the store is an hour away from my home). I was told 3-5 business days and the refund would post. Yesterday was 5 days and, you guessed it - no refund! I again called customer service and was told they tried to refund it to the original form of payment but couldn't because it's a debit card. I explained that I gave them a separate credit card number because I was told it couldn't be issued to a debit. They gave me some line about not keeping the original form of payment on file, so they couldn't possibly have tried to issue to that. But then I was told a refund was approved yesterday and a check would be sent in 7-10 business days, which now puts us out $100 for well over a month right before Xmas. They didn't even offer to overnight the check and of course the processing department for refunds doesn't take calls! This company has failed at every opportunity to provide the bare minimum of customer service. I will never buy anything from them again.

Was just in the store to return an item. There was a mother who lost her child and I watched the…read moreworkers being very kind to the mother and concerned for the child's safety. The boy was found and the 2 ladies behind the counter were extremely kind and helpful to me as well, will definitely be back. Kudos to the ladies at this store for going above and beyond! The store was also very neat and easy to shop!

Excellent place to shop to get your new pair of Skechers They have them all , every kind in every…read moresize, nice friendly atmosphere. Places to sit to try them on, love the place

If you're looking for a top-tier menswear shopping experience, stop what you're doing and go see…read moreShannon at Jos. A. Bank! From the moment we walked in, Shannon made us feel like VIPs -- welcoming, professional, and incredibly knowledgeable. We came in needing help with a suit for a special occasion and alteration for an older suit, and Shannon didn't just help us shop -- she elevated the entire experience. She took the time to understand exactly what we were looking for, offered expert advice on fit, style, and color, and pulled together looks that were sharp, modern, and perfectly suited (pun intended) to our needs. Her attention to detail was impeccable -- from measuring with precision to offering styling tips we wouldn't have thought of ourselves. She balanced honesty and encouragement beautifully, which made decision-making easy and stress-free. Beyond her expertise, Shannon is just an absolute joy to be around. Friendly, funny, and full of positive energy -- the kind of person who turns a shopping trip into something memorable. We walked out not just with great suits, but with total confidence and huge smiles. Thank you, Shannon, for making this such a fantastic experience. We'll be back for every future occasion -- and recommending you to everyone we know!

I have now gotten suits from this location twice. The first suits that I got here we're perfectly…read moretailored and we're the best suits that I've ever had. I just went back and got measured quickly and was in and out. They had great deals on suits, and the staff was very attentive and help direct me to everything that was absolutely perfect. Until I find someplace better it totally deserves this rating !

Consistently a four or five-star experience for me in terms of matcha or coffee needs. The service…read moreis friendly. The atmosphere is clean and tidy. It gives off good vibes. It is a small store adjacent to Aritzia. Good place to just chill.

Excellent customer service! Great selection and pricing. I went in to get a wool sweater I saw…read moreonline and couldn't find it in the floor. Isa helped me find it in the back and the girls at checkout were so friendly! They gave me tokens to get a free drink at A-OK which was incredibly generous. I can't wait to come back and shop here when I'm in town. Thanks, Aritzia & A-OK!

I just left this store. Lauren was so sweet and very helpful. I appreciated that very much bc I…read moreleave the house looking as though I can't afford to purchase anything so people are reluctant to help me. Lol but she went above and beyond. She was visiting from another store: I forgot to ask which one. No compliments or complaints for the other workers.

Went to go help pick up my lil brother some kicks when a gentlemen approached me and asked if I…read moreneeded help which I declined because I'm a sneaker head then he proceeded to follow me around the small store within a 2 foot distance and silently kept blankly starring at me for the 10 minutes I could bare to be in the store

I've been having a Torrid time trying to post this review of Torrid, but here it finally is. Hope…read moreit's worth it. Barbie likes these stores and she likes this location a lot. Everybody was too busy to help her but they had a couple of things she wanted and she ended up buying one of them but not the other because the size was a little weird. Prices are around mid-price but sometimes you can find some good deals especially because I get the feeling that this mall might be closing down soon so they have cheaper prices than a lot of Torrid locations have on a lot of similar products around the country. I can't stand the attitudes of many at this Mall, but this particular shop had employees that were nice enough, and that's not bad at all.

Located on the 2nd floor of the mall, this Torrid reminds me of the one in Great Lakes Crossing. It…read morehas a very similar floor plan & a variety of modern, plus sized fashions. Not your regular frumpy, polka dot covered moo-moos. The staff is approachable & helpful (If you are fashion challenged as I am sometimes, you know how important it is to have helpful staff). You can find dresses, shoes up to size 12 (they are really cute & fashionable even in big sizes. YES!!!!). They have dressing rooms available & lingerie too. It is nice that there is a store that caters to plus size younger women. Although there are only 2 in MI: this one & Great Lakes, it is usually worth the drive. I suggest checking out the website first & calling ahead to see if they have what you are looking for specifically if you don't live in the area (I had to drive 45 mins. to get there & was disappointed when they didn't have the shoe I was looking for, even though she said they would hold it when I called. That was the 1 bummer in this experience) Best place to go for fishnet tights, cute tops, & dresses to party in. Note: Torrid is not a cheap store. Jeans run you from $38-$98 (But you can find amazingly comfortable skinny jeans by Source of Wisdom there). Sign up for the Diva Style reward card & save 5% off each purchase after spending $250 (which will be easy with there prices). Sign up on there website for the newsletter & get emails of super discounts (50% off all boots for 6 hours only, etc.) *A must for any young woman (black, white, hispanic, etc.) looking to look fly even if you are curvy & don't wear a size 2!

My husband shops here for all his clothes, and they never disappoint. The staff is very friendly…read moreand they treat us like family. It's always a pleasant shopping experience. They have all the top brands as well as a large selection of sale items and lower priced brands. I love the way the store is laid out and we always find what we need. The best DXL in metro-Detroit.

I went to get a gift card for my son for his birthday. I spoke with the manager who was very…read morehelpful in pointing out the many stylish options they had. I really like the selection of cloths for every age group. My son was very impressed with what he bought with the card. DXL is his new favorite store.