Subject: Complaint Regarding Poor Service at Walmart Auto Center - Chesterfield Twp, MI…read more To Whom It May Concern, I am writing to formally express my deep dissatisfaction with a recent experience I had at your Auto Service Center located in Chesterfield Township, Michigan. What was supposed to be a routine oil change and tire rotation turned into a complete waste of time and an incredibly frustrating ordeal. I brought my high-top van in for service and was assured by the first associate that there would be no issues performing both the oil change and tire rotation. I was told it would take some time, so I walked around the store for nearly two hours while waiting. Upon returning, I was shocked to find that nothing had been done. The second associate then claimed that they tried to call me but that the call went to voicemail. I immediately checked my phone--there was no missed call, voicemail, or notification of any kind. This feels like a blatant excuse, possibly because they were nearing closing time and didn't want to proceed with the service. To make matters worse, earlier that day I had called the store to inquire about black rubber mulch in the outdoor garden section. I was told none was available. However, while walking back to the Auto Center, I saw an entire pallet of it in plain sight. This level of misinformation is beyond frustrating. Overall, this experience was unacceptable. Between the lack of follow-through, poor communication, and misinformation, I left both disappointed and aggravated. Unless serious improvements are made in customer service and internal communication, I will not be returning to this location--or possibly any Walmart--for automotive service again. I expect a response and some form of accountability for this experience. Sincerely, Scott D. Romesburg 810-794-8077 Date of Visit: 05/20/2025

I am so very pleased and happy that this awesome "Marketplace" of stores for shopping is here. I…read morehave been cruising out to this area since Spring due to the never ending construction on M-59, and some of the stores too are getting old or run down in similarity. The drive maybe an extra 2 to 3 miles from my home but its a worthwhile and yet satisfying feeling to park in a clean and smooth paved parking lot at the many stores here. Kohl's is the main store up front that one can see from Gratiot Ave next to Art Van. Turn off Gratiot at this large display sign and drive to back lot areas of stores. Nearby is a Big Lots, Hobby Lobby for you craft and thrift shoppers. There are 12 fairly new stores such as Bed Bath and Beyond, Best Buy, DSW, Dress Barn, JCPenney, Five Below, Bath & Body Works, Old Navy and Ulta are my favorites. I may have missed a few to list here so check out this area for yourself. It is pleasant to talk with great customer service employees at the several stores where I shop too. A big change from Hall Rd. stores. The back parking lot after Kohl's store is where all the great shops are at with connecting driveways close to each other. If one is driving down 23 Mile Rd. after exiting I-94 Eastbound, there is a traffic light to turn left at for the "back road" to find these great stores with a roundabout. Happy Shopping at some fairly decent, well stocked and clean stores !

Dress shopping with a 13 year old girl is interesting. The store should have benches outside their…read moredressing rooms. Prices are comparable to other stores that are not in the mall. I did see a couple of employees but not many.

I want to like this store but more often than not I leave not finding what I came in the store to…read morepurchase. I like the location, the staff and it's super clean. However they just don't have a good selection of professional or business casual clothing. The petite department is about 6 racks. They have a nice jewelry counter area and intimate apparel

Amazon Return guy was awkwardly hostile. Held it back, but he appeared seconds away from flipping…read moreout just for doing his job.

Clearance is organized and clean unlike any store I have seen in the past, making it super easy to…read moreshop the bargains and find a lot of great deals in your size Tried another Kohl's clearance in the area and it was a disaster. There is no comparison to this location.

false advertisement, said they had there gel mattress toppers on sale on there website and when I…read morewent into the store they didn't have any signs up or anything so I asked the lady at the register telling her this is the price it is saying online and she just shut me down and said no thats not how it's ringing up , and politely asked if I could get a price match since it's there own website not any other corporation and she said we don't do those , in my experience of working in sales if it's the official website of the Corporation you should be price matching YOUR OWN PRICESSS

Never can find two of one thing in the same color or pattern. Big lot's always bargains to be…read morefound. But they have stepped up their game with the broyhills collection. Nice furniture and home goods products.

The only thing that makes me feel better is a freshly baked cake with a nice layer of butter cream…read morecheese frosting on top of the cake

Worst "app order pick up" experience I've ever had in my life!! If my order is set to be picked up…read moreat 7-8pm why is the notification of completion way after 8pm?! And still waiting 15-30 mins after that to actually get the order to the car! I placed the order 8 hours before pick up time. never have this issue at other locations. Never coming back here

I absolutely love this store. I stopped in to take a look around. When you first walk in, they…read morealways great you. Great customer service. The store is very clean and organized too. I saw several staff walking around and organizing and putting things away. On the right, they had a ton of different Easter items. They had a lot of famous tv show characters: hello kitty, bluey, stitch, winnie the pooh, and spongebob. They have a lot of beauty products. I found a body spray that smells identical to the sol de janiero one and it was only $5! They have a lot of home and decor items such as stools, candles, and lamps. The toy section and arts and craft section is also big. I found some wipe and draw educational books for my twins. They had lots of different items for drawing and painting and coloring as well. They do have a big electronic area with chargers and headphones and stuff. The have a section of snacks and candy as well. This store has a lot of great items and I found so many awesome finds. They do have some sections that are above $5 but they are clearly listed. I know some people hate that but to be honest stores like this need to make more money somewhere. I think its fair and they have such a big section for under $5

My favorite dollar store around town! I would definitely come pay it a visit. It is very well…read moreorganized and I've never had a problem with the staff! It is a little bit annoying having prices that are quite high for some items, but that's the only issue I have with them. A lot of the stuff is 5 and Below (Hence the name)!

Went prom dress shopping for my daughter and all of The dresses were snagged/ had beads missing,…read morematerial hanging off etc. The average price point was $600 ish, you think they would take care and keep plastic on them. We walked in, did a quick tour of the dresses and walked right out. No need to waste anymore time. Messy.

I love shopping here for prom and homecoming dresses. They truly have all different types of…read moredresses in all different price ranges. They are also extremely body positive. They have so many sizes and pretty styles. I absolutely love their fitting rooms and the lighting for looking at dresses. The service is also so good.

I took a new pair of dress pants for a simple alteration. The price, timeframe and quality of the…read morework was excellent.

Purchased a suit for a wedding, the salesman seemed pleasant and the alterations were done the next…read moreweek. I was not happy with the way the jacket fit and owner insisted it was fine but said he would fix it - I picked up the suit and it was just not right, felt tight and the material was pulling in the back - the salesman (I'm assuming he is the owner) said he couldn't do any more with it. the next day I took it to a tailor recommended by a co worker and he was astonished by what he saw. He said the suit and shirt sizes were too big to begin with and should have started with a smaller size, he could fix the pants and shirt collar but the coat is ruined - nothing can be done with it, he laughed and shook his head at the way it was tailored, and said the man should not be in business. I paid $420 for the suit and shirt, (the 2nd tailor shook his head about that too). I learned a big lesson about hard to understand fast moving salesman insisting on you paying cash - when you don't feel completely comfortable walk away

Well, it's June and that means the area is fraught with winged critters…read more They have #FishflyCookies! I thought these were so cute, had to purchase one. The folks were super nice. I wanted to make sure I got one, so gave them the and they kept it aside for me while i cruised the #FarmersMarket.

Loved the small piece of apple cake which was bought at Detroit's Eastern Market at their stand…read morethere. Good service. Chocolate chip cookie was also good -but the apple cake -or perhaps it was called apple tart -was special. It was under-sweetened by US standards, which is hard to find and imo makes things taste better with the taste of the fruit coming out more. Maybe an Old World recipe?? I would re-visit their stall and would visit the actual bakery if I lived closer!