We spent a long time in the store laying on and testing mattresses and ultimately chose a…read moreSealy/Tempur‑Pedic. Unfortunately, our experience with the salesperson significantly hurt our trust. We were told two separate things that later proved to be incorrect: That Sealy/Tempur‑Pedic would not allow the mattress to be purchased unless we also bought a $380 base. That failing to purchase a mattress cover would automatically void the 10‑year warranty. After reviewing the actual manufacturer warranty, neither of these statements is true. The warranty requires the mattress to be used on a proper foundation and to remain free from stains, but it does not require purchasing a specific base or mattress protector from the store. I'm posting this to encourage others to carefully verify warranty claims directly with the manufacturer and not rely solely on what is said during the sale. Accessories may be recommended, but presenting them as mandatory is misleading.

Ordered a Kitchen Table and 4 Chairs - it took almost 2 months to arrive. All the furniture came…read morein one box with literally 500 pieces that had to be assembled. I have bought furniture online and at IKEA where there was customer friendly assembly required but this was definitely factory level assembly that was needed. To add insult to injury a chair was damaged and even though I paid for the warranty / service plan GW refuses to replace the chair free of charge. Gardner White furniture is the absolute worst I have experienced in 40 years. I miss Art Van! GW should exit the furniture business. The "family" should be ashamed to show their faces in Michigan! Seriously...

I like stopping in here every now and again because the merchandise is ever changing with each…read moreseason and the prices are very reasonable and not overpriced like other decor stores can be. There's so much to look at and it's not your ordinary 'stuff'. We purchased a large, pretty picture for our den and some beautiful vases and decor items for another room, all at decent prices. The store offers a nice selection for anyone wanting to spruce up a room or even if you're starting fresh. If you're searching for something different for a friend or family member, this may be just the place to find something unique. I have my eye on a bench for the foyer and may go back for a second look because it wasn't priced :-( The whole floor is just chock full of interesting pieces that make a house a home and there's something for every decorating style. It can be a bit crowded at times as you're meandering your way through, but heck there's always something at each turn that slows you down anyways for a closer look. Be sure to sign up for their email and there's also their app called 'Spin to Win'. So make sure you download it and spin it on your phone before you start your shopping so you can take advantage of your once a day discount!

I was in Kirkland's today for over 20 minutes. I found a very nice rug and a piece of art that I…read morewould like to have had in my family room. Unfortunately, during my entire time there, I grabbed the picture, walked it back over to the rug that I was looking and thinking no one in the store bothered to ask me anything if I needed any assistance nor offered any help. During my time in the store others came in nonetheless they were not people of color but they asked or they said I will be with you or what I help you with today?This is one of my favorite stores, but nonetheless, I will not visit here again because I was not satisfied I did have questions and it would've been nice to be offered some support.

Delivery service: Derek and Andre communicated thier ETA. They were on time, personable and…read moreprofessional. Plus, our new chair is beautiful!

This online Amish furniture store truly exceeded my expectations. One of the things that really…read moreimpressed me was how they offer to send free samples of different wood types and stain colors, free of shipping costs as well, before you order. In fact, they encourage it before you place an order. It made a huge difference to see and feel the actual materials in person - especially when trying to match existing decor. It shows how much they care about helping customers make the right choice, and it gave me so much confidence in my order. That kind of attention to detail and customer-first approach is rare these days! That kind of thoughtful, exceptionally generous service really sets this furniture store apart, especially when it comes to custom, high-end pieces like Amish furniture. Their website stands out above the other Amish furniture online companies. It is user-friendly, beautifully done, and easy to navigate, with clear photos and detailed descriptions that made choosing the right piece simple - even without seeing it in person. The check out process was a breeze. I want to express my appreciation for the outstanding customer service I received from their team, expressly, Katy, for lending her expert opinion regarding furniture selection and helping me with a coupon code. Everyone I interacted with was not only helpful and knowledgeable, but also incredibly courteous and professional whenever I called. It's clear that this company values customer satisfaction. It's always a pleasure dealing with a company that prioritizes quality service. D. Horan

Quite reasonable options ,for a few add in decorative things for around the house. In middle of a…read morebathroom re-do - and found a quire decent looking mirror- that, if u don't look too close- lol- looks like a 400 mirror- plus check out guy loaded it into back of my car !

Kirkland's did not disappoint…read more After moving up to the area, my girlfriend has been praising this place for months..... DID NOT DISAPPOINT!!! In fact it was one of the coolest stores we have been to in a long time. Prices were VERY reasonable and the selection was great. We didnt need anything but walked out with multiple pictures and trays for the new ottoman we purchased last weekend. We will have to return! Loved it!

I wanted everything in this store. I bought gifts for 4 people while I was there, and for a good…read moreprice! I will be back to buy decor for my house. Great prices on very cute furniture pieces.

The store is cool, prices are decent. But the woman working was unfriendly- my mom had the same…read morereview from when she went a few months ago. I kind of regret spending money... I'm not sure I'll be back. If I'm going to support a store, I expect a little bit of friendliness. At minimum.

we bought a couch from Bobs in August and had it delivered in September it arrived with a problem…read moreit had no legs. I thought no problem just send the legs, no they can't send the legs until December 26. they said we'll send a whole new couch October 14 sure enough the day came and guess what no legs on the new as well. what kind of business are you running we just want a complete couch. Zero stars for Bobs

From the owner: Visit Bob's Discount Furniture in Roseville, Michigan to shop quality furniture at untouchable…read morevalues. Browse the showroom for affordable bedroom sets, living room sets, dining room collections, sofas, mattresses, and more. Stylish home accents and accessories are also available to help you complete any room in your home. As always, there are free cookies, coffee, candy and ice cream to enjoy while you plan your dream home. Bob's is located at 30801 Gratiot Ave in Gratiot Plaza. Conveniently located near I-94, it's easier than ever to find home furnishings in person. Stop by to shop for couches, recliners, dining tables, beds, mattresses and so much more.

Ashley Furniture completely dropped the ball. Despite confirming my correct delivery address…read moremultiple times while I was physically in the store, my furniture was delivered to the wrong address. I had just moved to a different city, and I was explicitly reassured that everything was updated and correct. That reassurance meant absolutely nothing. Because of this mistake, I am now sleeping on the floor in my new home with no furniture, dealing with stress that should never have happened. This was not a small error -- it's a basic, preventable failure that has caused real disruption to my life. There has been no urgency, no ownership, and no meaningful resolution so far. For a company this large, the lack of accountability is shocking. If you're considering Ashley Furniture, be warned: double-check everything and don't trust verbal assurances. I expected professionalism -- what I got was negligence.

Not happy with their service dept. and charge way to much interest and way too much on their…read morefurniture.

This is a hidden treasure! I have been to this business several times, it's amazing. The colors and…read morestyle are fresh and new. If you are looking for a new piece of furniture or accent for your home or a one of a kind gift for a friend, you should start here, they have something in every price range. They also specialize in paint and refinishing assistance. The owner is kind, and personable. Check them out, you will be glad you did.

Love this little gem of a store! We've been coming here since they opened, and it just keeps…read moregetting better. My daughter and neighbor are just as obsessed -- it's our go-to spot for home décor, furniture, and all the cute holiday stuff. You seriously can't go wrong here! And Emily... she's the sweetest! Always so friendly and helpful -- we just love her!

If I could give Ashley a negative 50 I would do just that. My wife and I bought bar stools from the…read moreMadison Heights location. Not less than 30 minutes after they were delivered I noticed that 2 of the 4 chairs had length issues and they were both "rocking" instead of a stationary foundation. We called customer service and the agent told us to take them back to the Madison Heights location and a refund will be initiated. Upon arrival, the store manager said they do not issue refunds only replacements regardless of how unhappy we were and that because we signed for them it was our fault. Here's the thing, the items are assembled and dropped off without an opportunity to inspect anything. And if I'm being honest, if the customer is unhappy, then you should issue a full refund for defective products!! Simple as that!! Their items are defective!! I don't want another defective set of chairs!!! I understand restocking fees and/or delivery costs but to tell me "well that's not our problem they're defective, you signed for them" is unacceptable. I think the worst thing is the store manager was just an unsympathetic little asshole. Completely aloof and didn't really give a damn about our defective items. The customer service experience at this Madison Heights store is the worst that I've ever been witness to. If I had the power to close this location that's exactly what I would do. The sales practice along with customer relations is simply predatory. We were able to finally talk to someone in corporate and have our money refunded only after many roadblocks. I should have went with my first mind and gone to Gardner White who guarantees a refund and much better service if the customer isn't satisfied. IF ANYONE READS THIS DO NOT PATRONIZE MADISON HEIGHTS ASHLEY FURNITURE. DO NOT CONTACT ME ABOUT IMPROVEMENT EITHER. IF YOU WANT TO IMPROVE CLOSE THE SITE DOWN AND REOPEN TOYS R US!!

Bought five-year warranty just over a year later I called and they said this wasn't covered even…read morethough they told us warranty would cover anything even if a dog scratched obviously this is not a dog scratch. I will never shop there again.