Purchased boots on 1/19/22, and allegedly delivered 1/24/22. I was home while UPS allegedly…read moredelivered my boots, but they never knocked nor do I think they dropped anything off. I was hoping it was mistakenly marked delivered and would show up in a few days, but this was not the case. I submitted a request on the Shop app to the seller that I never received the item and didn't get a response. Called my credit card, and they couldn't reach the business as well. Took a chance ordering from out of state, and alas no shoes, feeling scammed.

Disabled folks beware. They plow all their snow onto the sidewalk. My son cant get to the bus…read morestop. Awful Awful People that run this shop. The pile the snow on the walks every year. Pix to come.

Someday, love will find you Break those chains that bind you…read moreOne night will remind you How we touched and went to shop at Journeys together - Steve Perry, lead singer of Journeys Pretty quiet location of this family shoe store with stuff for kids and a lot of stuff for teens and then a few things for adults as well. The problem is that I don't think they were really up for the customer service element, and nobody was really talking to me - but having said that I get that a lot.

If I could give a negative amount of stars, I would. My family and I were in the store at partridge…read morecreek November 14 and had to order shoes for my kids because they didn't have their sizes in stock. We never received a confirmation email for the order. The Wednesday after we received my daughter's shoes. December 5 I called the store to ask why we still hadn't received my son's shoes. I was initially told to call customer service, but then told (almost in the same breath) that they received them in store that day and would be shipped out the next day. Ten minutes later, I got a call from the store saying they were wrong and it wasn't our order they got, but someone else's. They again gave me the number for customer service. I called the number provided and it was a completely different company. I googled a customer service number and called that number. Talked to a lady who told me I would need to call back the next day because the store had already closed for the day and they needed to confirm with them what was going on with my order. Called again the next day and was told that shoe is no longer in stock. A refund was supposedly processed. I was told they cannot issue refunds to debit cards, which was my original form of payment, so I provided them a credit card number, as my only other options were to wait for a check or to drive out to the store and get my refund (the store is an hour away from my home). I was told 3-5 business days and the refund would post. Yesterday was 5 days and, you guessed it - no refund! I again called customer service and was told they tried to refund it to the original form of payment but couldn't because it's a debit card. I explained that I gave them a separate credit card number because I was told it couldn't be issued to a debit. They gave me some line about not keeping the original form of payment on file, so they couldn't possibly have tried to issue to that. But then I was told a refund was approved yesterday and a check would be sent in 7-10 business days, which now puts us out $100 for well over a month right before Xmas. They didn't even offer to overnight the check and of course the processing department for refunds doesn't take calls! This company has failed at every opportunity to provide the bare minimum of customer service. I will never buy anything from them again.

customer service needs a lot of improvement especially from owner not happy with how I was treated…read moreneedless to say I will ignore the treatment and take my business elsewhere

Terrible customer service, completely incompetent. Do not go here. The employee working there was…read morecompletely arrogant, dismissive, and destroyed my shoes. When trying to ask a question about the polish, I was told I was nitpicking and then yelled at to get out of the store. Completely unprofessional and clearly a person who doesn't care about their customers.

Feet First is actually three stores in one: a therapeutic shoe store, a podiatrist office and a…read moreshoe repair place. This review concerns only the shoe repair part. I took a pair of casual Rockports there today for a shine. I'm used to having to leave shoes for a bit (sometimes a week) in a case like this. Today, though, the man at Feet First did it in two minutes for $5. Fast and reasonable equals me as a happy customer.

Really nice people, they are running a small store, been there many years, they carry just a few…read morebrands of mostly specialty shoes. The SAS brand is very good for sore feet or people with foot problems, it is Dr recommended and made in USA. The customer service is very good at this store, while they are limited in their stock they will gladly special order. They understand fitting and they understand what they carry and what will work.

Let me start this review by explaining my love for the Allen Edmonds brand of shoes. Their dress…read moreshoes are the only brand that I wear. I fully believe they are the best dress shoes out there at their price point. They are well worth their cost. With that said, I purchased a pair of black Park Avenues online and they just didn't feel right. I decided that I wanted to go into the Allen Edmonds store to get my foot properly fitted the "Allen Edmonds way." Well, that day, the "Allen Edmonds way" meant the lady who was working questioning me about why I wanted my foot measured if I already owned a pair of their shoes. I mentioned that I bought the shoes based on the size I had worn previously for another brand. So, to measure and size my foot, she gave me the Brannock device and had me do it myself. I was blown away. I've been to much lower end shoe stores, and even they actually measure your foot for you. It was such a disappointing experience. If I'm going to spend $400+ on a pair of shoes, well, I expect a better experience that I can get a Payless.

if you need shoes, this is the place to go. If they don't have your size, they can order it from…read moreanother store. Great shoes and great service.

Place reminds me of Payless Shoes…read more There is a staffer on an elevated platform that periodically announces some special. This was a bit of an oddity for me. It almost felt like she was a school announcer as she made deal announcements over the PA. The slipper or wool and warmer boots were up in the front. We went up and down the aisles until about four or five in to finally find some flat casual black shoes for my mother. My mother tried on about four or five shoes and finally found a pair that weren't too tight or uncomfortable. There was one random mirror to actually look at shoes on your person. Had to ask since there aren't many around. The Lifestride she picked out was on sale as well. I couldn't get her to wear the hamburger or Pizza slippers, they are amusing at least.

Older styles shoes. Need more updated styles. As well as a larger selection of boys dress shoesread more

I called to get exact location of store so I wouldn't miss it. After driving for over an hour in…read morebad weather, when I arrived the store was closed. They closed 20 minutes before the sign on the door. There was no notice on the door alerting customers of early closing. I would have liked the courtesy of being warned of early closure when I called 25 minutes before to ask for the location! Then when i called to see if someone was actually in the store just PREPARING to close because of the bad weather, the answering machine stated the new hours were even later than the sign on the door! I just left a message to ask for a simple explanation but never received one. I will keep my money elsewhere where i can at least get better customer service! And I have a couple of grandkids and I love to spend money!

Great selection. Excellent customer service. They send coupons in the mail too. Will be returning.read more

If you're looking for a top-tier menswear shopping experience, stop what you're doing and go see…read moreShannon at Jos. A. Bank! From the moment we walked in, Shannon made us feel like VIPs -- welcoming, professional, and incredibly knowledgeable. We came in needing help with a suit for a special occasion and alteration for an older suit, and Shannon didn't just help us shop -- she elevated the entire experience. She took the time to understand exactly what we were looking for, offered expert advice on fit, style, and color, and pulled together looks that were sharp, modern, and perfectly suited (pun intended) to our needs. Her attention to detail was impeccable -- from measuring with precision to offering styling tips we wouldn't have thought of ourselves. She balanced honesty and encouragement beautifully, which made decision-making easy and stress-free. Beyond her expertise, Shannon is just an absolute joy to be around. Friendly, funny, and full of positive energy -- the kind of person who turns a shopping trip into something memorable. We walked out not just with great suits, but with total confidence and huge smiles. Thank you, Shannon, for making this such a fantastic experience. We'll be back for every future occasion -- and recommending you to everyone we know!

I have now gotten suits from this location twice. The first suits that I got here we're perfectly…read moretailored and we're the best suits that I've ever had. I just went back and got measured quickly and was in and out. They had great deals on suits, and the staff was very attentive and help direct me to everything that was absolutely perfect. Until I find someplace better it totally deserves this rating !