I've been shopping at this store for years and they experience has always been great. It seems to…read morebe a busy store but they juggle the customers well, while also being patient. I've taken my 80 year old mother in and they were beyond patient with her, the only negative was the fitting for her was WAY OFF! It caused a slow down in fitting because the size was way too small so everything hurt her feet until we found the correct size and shoe. Numerous times I've been lucky enough to be helped by Noel and he's always so polite and efficient. He offers suggestions and is able to bring out multiple shoes at once. He will walk away but check back allowing for me to try on shoes at my pace and not feel rushed. He's truly an asset and appears to lead by example for his fellow co-workers. The return policy and VIP program are definitely worth it. It's hard to grasp it at first but in the end, it's worth the price for the rewards. I've returned shoes and socks within the 90 day window and it's the easiest process and no questions are ever asked. Today there was an error on my receipt that I noticed after checkout. I called Noel to talk about it and it appears to be a computer issue that I need to fix with the corporate office. He gave me the corporate phone number and his email just in case I need further assistance after I call corporate. I've always received great customer and will for sure continue to shop at this store.

My experience at Road Runner Sports in Kildeer, Illinois was extremely disappointing. After waiting…read moremore than 20 minutes, I finally received assistance, only to find that the saleswoman showed very little interest in listening to or addressing the needs I specifically explained. There was no real effort to help me find the right shoes. She essentially put three pairs of shoes in front of me and walked away. No measurements, no treadmill test, no meaningful questions, and absolutely no sense that she cared about earning my business or making sure I found the right shoe. I came to Road Runner Sports expecting knowledgeable, professional service, but instead I wasted my time and left feeling completely ignored. You can get better customer service at Walmart than you can here. I walked out and went somewhere else, where I received the kind of professional assistance I expected from Road Runner Sports in the first place. Save yourself the wasted time. Don't waste yours.

Rude staff, I asked her a simple question and seemed to have a attitude, also told us incorrect…read moreinformation on the stock of the shoe I was asking for. Overall vibe of store was nice but I didn't like workers.

The actually shoe shopping was fine, but we got to checkout and after telling the women working the…read moreregister that I didn't have rewards she continuously wouldn't drop it. I then told her that me and my family don't live in the area. Which she had a snarky response too. Felt unnecessarily hostile right off the bat all because I didn't have rewards with them.

First time in a Sierra store. I didn't realize they were also part of the homegoods/tj maxx/…read moreMarshall's group. This location has a large selection for activewear clothes. Women's clothes had a larger selection than men's. They also carry some food items. Check them out for some good deals on brand name items.

In August 2025 my wife and I purchased a suit case from Sierra after looking for one for months…read more Our vacation was after thanksgiving so we didn't use it for 4 months. When we used it in November for the first time everything was fine until we tried to use the handle, after all the clothes filled up the suit case, the handle wouldn't not pull out. We went the entire trip pushing around the suit case without the ability to use the handle. I waited until January and decided to take the suit case back to the store after only using it once. I just wasn't right. The store could do nothing and recommended calling customer service. I called customer service and they asked for the date of purchase, my tjmax credit card number, my name, address, phone number and E-mail address. They said that they would research it and get back to me. 5 days later they got back to me and said since it was past the return policy date they could do nothing. Really! Why didn't they tell me that up front when I provided all that information. What a waste of time! Never did the customer rep. or store say anything regarding the return policy until they decision was made. Now I'm stuck with a suit case with a handle that doesn't work. They just lost a customer and they don't care. I have other choices like Amazon, Costco, Sam's Club or Kohls. Not Sierra!

This store is good for fashion lovers The store offers a great variety of clothing, shoes,…read moreaccessories, and home items for men, women, and kids. Whether you're looking for casual wear, formal outfits, or trendy pieces you will find something for you . Staff is very cooperative and helpful The prices are very reasonable, especially considering the well-known brands they carry. They also have frequent deals The store is well-organized, making it easier to browse through the racks without feeling overwhelmed. Overall, Nordstrom Rack combines quality, variety, and affordability, making it a must-visit .

I went shopping for baby clothes and it had a surprisingly good selection of cute clothes at a…read morerelatively decent price. There was not a great selection of toys but that was to be expected. I wish there were more associates on the sales floor. I would give it 3.5 stars. I was looking for a few more things to buy but could not find them. Word of advice to department stores- get a more associates on the floor and sales will go up.

I have short, wide feet with a high instep (thanks, Mom). For years, Clarks has been my go-to…read moredestination for shoes. However, I just visited the Deer Park location to be met with two young girls who informed me they don't really carry wide any more. They brought out six pairs, none of which suited my foot. When I asked if any other store carried more wide widths, I was told no. They get what they get, it's all the same from store to store. Having worked in retail for years, I know that is not how replenishment works. These young ladies didn't bother to check inventory in other stores or offer any other help. They did not try to help and did not care when I walked out of the store in great disappointment.

I bought a new style shoe that Clarks just brought out. The store associate was helpful. They did…read morenot have my size in black but he offered to ship it to me. Once the transaction was over he announced it would take 5 to 7 days to get the shoes. I went to my car, checked out my zappos app, find they were the same price and bought them online. They will be delivered in one day and I can wear them this weekend. I went right back into the store and requested a refund. The store associate got the manager. The manager said I could not get a refund as the transaction was already at the warehouse. He told me I'd have to wait to receive them to get my refund. A) seems ridiculous that they didn't have the ability to get me product sooner than 7 days when zappos had them in stock and could ship immediately B) have shopped frequently since this deer park location opened and always had a nice experience. Til now with this nasty manager. Pretty high priced shoes for lousy service!

Great place to get your Birkenstock sandals rejuvenated! Friendly service. They also sell…read moreBirkenstocks for men & women

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

Amazing customer service by Takesha. She was so welcoming and pleasant. I didn't have a gift…read morereceipt for a few items and was thorough advising me the process of in store credit. She went above and beyond for me. Kyle was also super helpful. Overall great experience at this location.

What an amazing experience!!! My daughter got her first pair of spikes/running shoes. We were a…read morelittle confused at first because we have never dealt with spikes. Thankfully we asked Austin to help. He was so helpful, and he even showed my daughter and I how to put the spikes on the shoe. He was very kind, the whole time, even to the moment I left, what a polite guy. If you're looking for any shoes, and need help, Austin's your guy.

All the best stores are here. Too bad that Deer Park is a bit of a drive for me, otherwise I'd be…read morehere a lot more often. I do think it is confusing to find a certain store, unless you are a regular here, because they are all grouped together. Still, we were able to find parking close by. So many of my favorites are here -- I'll be back again soon.

I've been to the Deer Park Town Center many times. They have a lot of shops that I love. I've been…read moreto Barnes and Noble, Crate and Barrel, Restoration Hardware, and the movie theater, among others. They are also home to some of my favorite restaurants, including Biaggis, California Pizza Kitchen, and Stoney River. There is plenty of parking and the layout makes it easy to find the shops you are looking for. I look forward to seeing what shops and amenities Deer Park Town Center adds in the future. I highly recommend Deer Park Town Center!