* This post is updated on day two with pictures. A dispatcher called me today to ask about my…read moreservice. I explained it was terrible. She stated she was sorry to hear that but that's as far as the call went. She asked me how much I paid. No idea where she was calling from and no attempt to resolve the issue. I have now spent a couple additional hours on this second day attempting to resolve the terrible installation. Most important is that the locksmith stated that the deadbolt didn't require the strike plate on the door frame because "it locked just fine without it". The strike plate is one of the most important pieces of the deadbolt system. It's secured by 4 screws, 2 of which are extra long to make it more difficult to forcibly break through the door. When I checked the second door I observed that the wrong strike plate was installed on that door. ---------Original post below------------ I just had the worst experience. I purchased 3 sets of Kwik Key lock sets with deadbolts including an electronic deadbolt from Home Depot and informed the contractor when he called me after receiving my contact info from the 911 or 24/7 locksmith main number. When the installer arrived, I showed him the lock sets and the 3 doors. he promptly began working on the first door. He didn't explain or comment about any door or door frame conditions or possible lock set compatibility issues. He began to attempt to cut the hole for the deadbolt. After about 10 minutes of using a hole saw on the first door, he stopped and said you have a metal door it will be $250 for this door. no price given prior starting work so I was now stuck with having him continue the work. He really struggled cutting the hole into the door. Metal capped doors are very common so this shouldn't have been a surprise or be difficult. He finally "completed" the electronic deadbolt install and then moved to the second door. I checked the first install door was getting stuck on the newly installed deadbolt and wouldn't open. I called him over to check it out and he wiggled the door and it finally opened. He then stated the door strikes were the wrong type and that he didn't have the tools to recess the door strikes which is a common step with changing lock sets. He also didn't secure the door strike on the door with screws so it was loose and it rattled when the door was closed. I ended up having to get my own tools out (Dremel) and recess the strike plate myself from the door frame on this first door and will have to remove the deadbolt to fix the strike plate on the edge of the door. i then checked the second door and he again comments after starting the door that they were the wrong types of locks. He also appeared to have taken metal cutters or a saw to trim the metal ring that goes around the latch and into the door. these are standard doors and frames. the lock sets were fine. Again, sawdust and metal chips and screws everywhere and he threw away the original lockset without asking. At this point with the first door partially completed (lockset hadnt been installed yet) and the second door that requires additional rework, I said stop. I didnt want him touching anything else and to pack up and go. He repeatedly stated I must pay him $500 for what he stated was two complete doors and he wouldn't leave. I offered $300 with the rationale, not the right tools, no review of the conditions prior to starting the work, sawdust and debris everywhere. Voices were raised and shouting back and forth continued and I finally relented and said I would pay $400 out of duress because he was refusing to leave and wanted to start uninstalling what he partially installed. He still wouldn't accept $400 until I told him I was going to call the business. He then said ok but only if I paid with cash app. Not all banks allow the use of cash app and I had never used it before so after trying 4 of my different bank cards, all of which are not acceptable with cash app, and therefore not being able to pay him via cash app I said there had to be another way to pay. He immediately pulled out the "square" for Apple Pay and said it would be a $50 surcharge to use Apple Pay. I finally got him to leave after paying $400 plus the $50 apply pay surcharge under duress. No receipt. I can't locate the business anywhere, the address linked to payment is a residential address and the name of the payee didn't match the name on the address. All info for 911 locksmith or 24/7 locksmith (it appears both names are used by the locksmith) there is no local company website and the parent website is very vague and there is no way to track it get company info other than using this yelp review. it appears that 911 locksmith and 24/7 locksmith is a nationwide shell of a company with a dispatch service that connects callers to local independent contractors. My specific experience was in northeast Ohio with a "locksmith" aligned with the address on this review.

Terrible advertisement claims Triple aaa affiliated. They came out unlocked my car charged then…read moresaid $175.00 for the service. I said it's under Triple aaa and driver said they don't take Triple aaa. VERY misleading and false advertisement.

came out four different times to fix my dryer, and its still broken. all of my money was used up…read morefor this through my warranty, and I then had to pay for a new dryer on my own. $1000! Kept trying to get in touch with Tom, he wouldn't reply, all he had to do was call the warranty company one last time and I at least could get $150 back from my thousand dollar replacement. Never bothered to reach me. Always put me on the back burner. Also looked at my icemaker and said I needed a $300 part, when he left, I fixed it myself. Ice was just stuck in there. Wasted time, and I ended up having to get a new dryer anyways. Ultimately cost me thousands of dollars.

Tom came to repair my washer, he had to get another part and came back another day. He always…read morecalled before he arrived. He did a great job, and even came back to check on it when I thought it was leaking, which it wasn't. Very personable and knowledgeable, thank you again for your help!

My keys got separated after a night out and i didn't realize it until i left out for a quick…read moreerrand. Immediately searched for a locksmith and called Eddie's. I gave my information and received pricing and confirmation. I was told the tech would be to me in about 25 min. 45 min later i called for an update and they stopped answering the phone. It took longer to find another locksmith. So i wasted an hour waiting for these ppl who stopped answering. Makes no sense to take the job and then just not pick up the phone anymore. Horrible service.

The technician got to my car very fast. He was very nice and went in my opinion above and beyond…read more My keys we locked in my trunk. After unlocking my door, he unloaded my full trunk through the back seat o get to my keys. He was great help. I would definitely recommend Eddie's Locksmith Services locksmith.

Danny and Luis made my replacement car key and a spare in record time. They were professional and…read moreanswered all my questions I would recommend this lock service to neighbors and friends.

I have no idea what the deal is with this place but I wouldn't waste my time with them. I spoke…read morewith someone and said I would call back in a few minutes to book. When I called back, I got a different person who I guess didn't want to deal with me. So, she took my information and promptly hung up on me. So I called back because... what the heck, right. This time I get a third person who doesn't know what is going on either. So, he puts me on hold for awhile so he can call the woman who hung up on me and then they both come back on the line like a junior high group call. All I can ascertain is that the second person I spoke with got confused or annoyed when I spoke with her and assumed the other dispatcher was working on my call. If anyone would have bothered to have some patience or customer service maybe they would have been able to sort this out. But, drama and hijinks ensued while I am sitting locked out in the cold. But, whatever, the next locksmith I called was friendly, more affordable and at my door in 5 minutes. So, thanks for being shitty I guess.

I have a 15k order for a new garage door and new Front door…read more Paid half in 9/21 and still waiting 2/22. Their voicemail is full. The sales rep, csr and installer all have left bc their emails bounce back. The address on record is a workout gym. I'm moving and need a response or my half down back. Very very frustrating.

CLE Door should be called CLE Door and More. I have known the gentlemen at CLE Door for years. I…read morefound out they just branched out and are doing gutters as well. I received a very aggressively priced quote and about a week later I had new gutters. Perfectly timed for this October and November Rain. I am relieved because water would seep in during bad rain storms and luckily it has been a drought. The prior owner of my house definitely did not look into having gutters done when he rehabbed the rest of the house. Must have run over budget. It was raining when I left for work this morning and I am thankful my foundation won't be getting more screwed up than it already is. Will probably reach out and get a new door soon since prior owner decided to pull his car too far into driveway and dented the garage door. Highly recommend CLE Door for home improvements.

Great Place. The only place that had my unusual key. Great prices. Fast friendly service.read more

I had a key car fob programmed at this location before. Because of COVID-19 they are telling…read morecertain people that it cannot be fixed. I went to the dealership, paid more money, but was treated with Respect!

best ever hvac service, fast and reliable and honestly priced! They fixed my air conditioner very…read morequickly

Richard is an awesome heating cooling guy hes straight forward and doesnt try to perform work that…read moredoesnt need done . He installed a bath exhaust in my bathroom and vented out roof works great . He cleaned up before leaving and is very prompt he will tex you 10 to 30 mins before arriving . Hes a stand up guy a vetern as well Kudos Richard!

I hired this company to do some drywall, painting, and a Full Bathroom Remodeling. The results…read morewere amazing! They finished in a reasonable time frame. Mike was very honest and professional. I will definitely use them again in the future.

Mike did a great job on all the various projects we needed done. He showed up on time and was very…read moreresponsive to our needs. He does high quality work at a reasonable price.