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DS Skincare

5.0 (1 review)
Closed 9:00 am - 5:00 pm

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11 years ago

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West Dermatology

West Dermatology

2.8(82 reviews)
6.2 km

I saw Dr. Yost today as a new patient. The front office…read morestaff was pleasant and Dr. Yost saw me right at the scheduled appoint time. I found him to be pleasant, personable, knowledgable, and willing to take the time to answer all my questions to my satisfaction. The procedures weren't rushed, and his communication was excellent. Super impressed!

Extended wait, Deficient service, Billing-induced time dilation…read more As suggested, I arrived at my appointment early (10 minutes early), and waited 1.5 hours for a 7-minute visit. The experience at this office was negative on many levels: patient deprioritization, insurance class prioritization, time devaluation, chatter overheard between patients and staff about insurance validity, and lack of care. My patient status was deprioritized. I confidently suspect that other patients were prioritized based on insurance classification. While waiting, I observed a returning patient being turned away and instructed to re-obtain a referral for proper billing. Although the same patient with the same insurance, their policy number changed. Every patient who arrived before me and many after me were seen. I should have been on payroll for the time I spent listening to others' insurance conversations while also watching people come and go. My visit was rushed, and the medical assessment lacked depth. There was no effort in service beyond what could be quickly charted and billed internally. Nothing discussed in the patient room was documented for my reference. The doctor's verbal referral to another practice was an unfamiliar name that I had to insist upon receiving in writing at the checkout counter. The doctor's price quote for an uninsured service was also given verbally, as if afraid to honor a written one in the future. They can keep the price quote -- I'll go somewhere else.

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DS Skincare - skincare - Updated May 2026

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