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DS Skincare

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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12 years ago

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West Dermatology

West Dermatology

2.8(83 reviews)
6.2 km

When I first started at West Dermatology, it was a good place to be at. Dr. Roger really cared for…read moremy conditions I came to him and they took care of my problems and were trying to be helpful with what I had going on, but now I come back a couple years later and the front desk staff is very short tempered to the patients, there is no assistance for those that might need help checking in, and sometimes I am in the waiting room longer than I actually see the doctor. Overall, everybody in the clinical portion is so great with everything, it's just that first initial treatment you get at the front desk that really makes or breaks the visit.

Extended wait, Deficient service, Billing-induced time dilation…read more As suggested, I arrived at my appointment early (10 minutes early), and waited 1.5 hours for a 7-minute visit. The experience at this office was negative on many levels: patient deprioritization, insurance class prioritization, time devaluation, chatter overheard between patients and staff about insurance validity, and lack of care. My patient status was deprioritized. I confidently suspect that other patients were prioritized based on insurance classification. While waiting, I observed a returning patient being turned away and instructed to re-obtain a referral for proper billing. Although the same patient with the same insurance, their policy number changed. Every patient who arrived before me and many after me were seen. I should have been on payroll for the time I spent listening to others' insurance conversations while also watching people come and go. My visit was rushed, and the medical assessment lacked depth. There was no effort in service beyond what could be quickly charted and billed internally. Nothing discussed in the patient room was documented for my reference. The doctor's verbal referral to another practice was an unfamiliar name that I had to insist upon receiving in writing at the checkout counter. The doctor's price quote for an uninsured service was also given verbally, as if afraid to honor a written one in the future. They can keep the price quote -- I'll go somewhere else.

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West Dermatology
West Dermatology
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DS Skincare - skincare - Updated October 2026

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