As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

I recently hired Upfront Home Services to clean my tile floors in my home, and I couldn't be more…read moreimpressed with the results. From start to finish, the entire experience was smooth, professional, and honestly--refreshing. Luis arrived right on time, came fully prepared, and immediately got to work. He was not only efficient but also incredibly detail-oriented. Every inch of my floors was treated with care, and the difference was noticeable right away. Stains I thought were permanent are completely gone, and my floors look brand new again. Very happy with the results.

Great price and service. Very polite and helpful. Like their policy to return if an issue within…read moreone week.

Did a great job cleaning my mattress, efficient and timely. Great customer service. Pricing was…read morecomparable to other quotes.

Previously used 911 Dryer Vent Cleaning to clean the dryer vent and replace the dryer vent fan…read more Fan failed after a few months. 911quickly responded and replaced the fan at no charge. I would highly recommend the firm for prompt and professional service.

Lee came to our home today to clean our dryer vent. He was…read moreon time, thorough and had the job done quickly. I admit that I am a very picky person and always nervous when a company comes to do work. Lee was very careful and no mess left behind, which is greatly appreciated! My husband and I were both very pleased with his work and highly recommend him.

Highly recommend this company! It is family run and they are so professional, responsive,…read moreknowledgable and very nice! Clare was wonderful working with to set up an appointment and to find out their carpet cleaning/tile cleaning process. Doug and his son Doug came to the house to do the job. They were great with my two pups! They did a great job on all our carpets and our entire kitchen tile floor! The carpets dried in a very reasonable amount of time and they look and feel so clean! Please call Classic American Steam for all of your carpet/floor cleaning needs! Thank you Clare and Doug!

Made an appointment to get a quote over the phone with a very nice lady. Was completely satisfied…read morewith my service up until the point i met the Man who came to do the quote. Was hoping to get a quote for a hoarded living situation for my good friend. The man from the get go gave me a strange feeling and his demeanor felt positive on the outside up until the point of which he stepped outside to take a call. My daughter informed me the man was next to the car window of my daughter's car loudly talking very hastily about the living situation and the contents of the house. Multiple times complaining about the state of my friend who was with me and her disabled veteran husband. My good friend recommended me this Company and i usually don't like to leave long or negative reviews but my experience with the man was so negative. The only reason i'm giving this two stars is because the woman was gracious enough to call me back and to be completely respectful the entire time even after learning what had happened.

My ducts couldn't be happier. Thanks to Stacey for coming right out. Would definitely recommend…read moretheir services.

I searched in Yelp for businesses to do air duct cleaning because I started to see small pieces of…read moreblack debris on my floor. Clean Air Pro was the second quote I received. Staci - short for Anastacio came and provided me a quote. They were able to do it the same day. Had a crew of 3 that came and then returned the following day to install the UV lights. I also received an itemized receipt. They cleaned and washed the air ducts from both sides - attic and vents. They also provided after pictures. Covered the furniture and cleaned up. Very customer focused and made sure I was satisfied with the job. Would highly recommend them. For reference- I have 2 AC units. Services

Definitely will stick to Top Star Air Pros going forward for my home's air duct and dryer vent…read morecleaning. First visit was great... Pedro and Mike were very helpful in taking pictures and explaining what I'm looking at and show the before/after pictures of the improvements they've done after the cleaning/sanitation. Afterward, my dryer was still having issues with taking several cycles to dry my clothes and the owner (Matt) was very helpful and responsive in scheduling a follow-up visit to check. The next team... Henry and Johnny were also very friendly and helpful. They checked my roof and discovered my builders never removed the cap from the dryer roof exhaust and showed me how bad it was clogged. I appreciate Henry taking the time to explain it all to me and made it a quick fix and visit. These guys here know what they're doing and definitely recommend them for your home air duct work.

I hired Top Star Air Pros to clean my dryer vent and to give me an estimate on air duct cleaning…read more My technician was Henry, and he did an amazing job. My original appointment time was between 3pm-6pm but he called me and asked if he could come earlier, which I appreciated! He was professional and courteous and explained everything to me throughout the process. He also provided pictures of the before and after so I could see the improvements. He completed everything in a time manner, which included the dryer vent cleaning, A/C sanitation, and duct work resealment all at a reasonable price. Overall, I am impressed with their service and will use them again for the annual cleaning.

Lucas did a great job cleaning the chimney and checking everything out. Very thorough effort.read more

I had a chimney cap blow off in the last hurricane, I…read moreoriginally called a different company to replace it for me after two weeks of delays and excuses I called Duct-X they came out the same day to inspect my problem, and came back the next day to install the new chimney cap, I highly recommend Gary, he was fast, professional, and quite honestly a real nice guy. I would give more stars if they were available, you cannot go wrong with these guys great service great price thank you Gary.

I needed to get my carpet cleaned last weekend. I used Yelp's contractor function from my…read moresmartphone, Two out of 5 carpet cleaners responded. Ryan at Busy Bee responded so quick before I got a chance to do research on the selected vendors. Just took a few sentences, I began to like his personality and direct answers. It appeared as what the website and other reviewers said. I quickly made a decision to hire this vendor. Ryan and his crew arrived at the specific time, after 3 pm because of errands on a Saturday afternoon. Gave me the quote as described on the chat. They took care of the master bedroom and a small portion of tiled bathroom. He left me an instructions for drying time. I also asked about the cost for cleaning they walking closet in the master bedroom. I skipped this time because I used it to evacuate the furniture from master bedroom. Busy Bees Carpet Steamer is based in Cypress area. My house is south end on the map. They are so nice. I'm going to treat them for lunch at Chinatown next time I use the service again.

After spilling an entire chocolate protein shake on my upholstered kitchen banquette, I knew I…read moreneeded to get it cleaned right away. I found Busy Bee on Yelp and liked that they were family owned and had a lot of great reviews. I called them up, got hold of someone on the phone on my first attempt and she had me scheduled for later that day. Ryan showed up, got my banquette cleaned in pristine condition in less than an hour and cleaned the carpet in my office which had terrible pet stains from my elderly dog. The carpet turned out completely spot-free, the odor was gone and it looked brand new. Ryan asked me a number of times if I was happy with their work and he could not have been nicer and professional. I can't recommend them enough.

Didn't know a thing about them when we had them in our office to clean all our cubicle panels…read more They were on time, the crew lead was professional, and they did an excellent job. A few weeks later, we had them back in to clean the carpet throughout the suite. Again, they were on time, the same lead was just as dedicated to doing a great job, and they made the logistics so easy. So yesterday, I hired them to do a one time deep clean of my own home. They missed absolutely nothing - fans, baseboards, picture frames, not a speck of dust or dog hair to be found. Different crew but just as efficient and professional. Costs for all three services were reasonable, and booking/paying processes were smooth. Highly recommend!

I did not end up using them because I need an actual price estimate because I have a budget…read more Instead they wanted me to just accept that they might raise the price as they saw fit once they were in the middle of the job. Um, nope.