First off, I really did enjoy my experience here. My boyfriend surprised me with an appointment, and I was so excited! It definitely made me feel so special and beautiful. However, I don't understand why people would pay to come here regularly because it is quite expensive.
My appointment was at 2, but I did not get called back until 2:15 or so. No biggie. I believe the girl who did my hair was named Remi. It was hard to hear, so I might have misunderstood her. She was very nice. She didn't talk much at all and didn't try to sell me on any extras. When she was washing my hair, she asked if I wanted any add-ons "like a scalp massage." Trying to be a good girlfriend and not make my bf spend extra money, I told her that I was fine and didn't need anything extra. She simply washed my hair and conditioned it. That in itself was very relaxing and plenty for me!
When asked how I wanted my hair styled, I told her that my hair often does not hold a curl. I requested the "Manhattan" which is the straight and sleek style. We moved on from there. She took her time blowdrying my hair. It was soothing and relaxing. They gave me a complimentary small glass of wine (unsure if you get refills or anything but it was a nice touch). She then straightened my hair and put some gloss on it. In all, this took at about ~45 minutes.
When I checked out, I was told the amount was $55. We paid this + tip. I left with a printed receipt in hand and did not look at it until I got in the car. I realized I was charged for the scalp massage. Apparently without that, the cost would have been $45 + tip. I did not realize that my boyfriend had already requested for a scalp massage to spoil me. I wish my stylist and the receptionist/cashier would have communicated. Then my stylist would have known to go ahead and do the scalp massage or the lady at the front would have known at the end to not charge us for it since I never got one.
Once I realized that I (well my boyfriend) was charged extra for something that I did not receive, I immediately called. I wanted to call quick so they would remember me (& this could easily be resolved). Unfortunately, there is not a local number to call. You have to call a call center, which sends you in circles. Eventually I got someone on the phone and explained what happened, and I was told that customer service will follow up with me. It would be much easier if I could talk directly to the people at Dallas Uptown, since I was there less than 10 minutes ago.
Nonetheless, I enjoyed my experience. For special occasions, maybe I would come back. We will see how they handle this mix-up. I am aggravated by how something simple is made so hard. My hair does look great though!! I feel like a Kardashian haha! I will update with whether or not I hear back from anyone. read more