Definitely 5-Stars. Going to this place makes you feel like you just went on vacation to a trendy…read morelocation. It is very inviting, AND THE CUSTOMER SERVICE - Well, if this was a hotel, it would be rated Forbes 5-Star. The level of customer service provided almost needs its own scale. Dr. Londa was very personable and did not rush me with all my questions. She has really assembled a great office and staff. Meaghan was also great. Very patient with my indecision of frame choice and was able to assist me in narrowing down frames I may like. In closing, there is a reason all of NorthStar Eye Care's reviews consist of 5-Stars. The only thing that could have made this appointment better would have been a pina colada, but then one's vision would get blurry and you may walk out of the office wearing a pair of pint glasses; rather than some fashionable frames.

Great experience! Staff was knowledgeable and friendly. You will be very happy with qualified…read morestaff and I highly recommend!!!

I had a great experience at Pearle Vision in Maple Grove and I'm really happy with my new glasses…read more I brought in a prescription from another eye doctor I've been seeing for years, and they made the whole ordering process seamless. The staff was very friendly and patient with me AND with my two year old running around in their play area! Even though the store was busy at the time, they went out of their way to show me and give me their opinion on a wide selection of frames, without making me feel rushed. I was paired with a staff member with a similar prescription (the store manager, Odessa) which turned out to be very helpful in selecting frames as well as lens options that best suited that prescription. We had narrowed it down to two frames, and when I couldn't decide between them, she offered to take pictures of me with both so that I could see them from different angles. A small thing, but another example of their attentiveness and above-and-beyond service. My glasses arrived very quickly and exactly as expected, and I received the same great service when I picked them up and had them fitted. I would definitely go back!

I had an appointment for a specific test, not and eye exam for glasses. They said they would do a…read moreregular eye exam today and I reminded them my appointment today was for a Field Vision Test then I was told they couldn't do the test today because they had no received information from my retina specialist. They could have contacted me and either canceled the appointment or asked me to contact my retina specialist to have them resend the info. What a waste of time. I'm never going back.

The whole team knew their business. The fitting was excellent. I have the right progressives for…read moreevery day use, and for work. Reading and screen use are much more comfortable than with my last pair of glasses. The lens coatings are flawless.

MN FRAUD! MN FRAUD! - Routine vs Medical coding--read this carefully and thoroughly about their…read morebilling and coding practice. I scheduled my annual routine eye check-up with a $10.00 co-pay. Note: I'm not having any issues but scheduled my annual & routine eye check up. At the appointment they start by doing some standard tests and then the DR does their normal and routine tests. If they don't find any eye issues, I only pay the $10.00 co-pay. However, (little did I know) if they find an eye condition they automatically change this to a medical appointment which now costs $65.23. Here is my complaint. The only thing different is them telling me about the condition of my eyes. So instead of saying your eyes are perfect and come back in a year they tell you about an eye condition, they'll keep an eye on it and come back in a year. Is this not the purpose of a check up is to find out the condition of your eyes. Let me repeat: Nothing (no tests, eye checks) was done different from it being a $10.00 visit to a $65.23 visit except they TOLD me about a situation with my eye. There was absolutely no additional work done during that appointment. When I have my dental check-ups they tell me the condition of my teeth. If they find work that needs to be done they don't go back and charge me for the check up. We move forward with my treatment plan. United Health Care said they pay according to the code the doctor's use. The Eye Care Clinic changing this to medical billing generates more money for them and more out of pocket for the customer. Be aware of how they code your visit: medical or routine

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.

Rude, and over priced. they also will do and say whatever they need to rush pressure you into a…read moresale. Good elsewhere for better service, quality and prices.

The People at for your eyes only do a great job. Very nice and caring…read more Thanks Rob Wills

From the owner: We are able to meet all of your eye care needs, including:…read more Eye exams Glasses Contacts Sunglasses

I am very pleased with the care and attention my kids get at Northwest Eye. Doctor Decanini has…read moreseen my kids for many years now. Last week both kids had appointments with Doctor Decanini at the Minnetonka location, from the time we arrive and checked in at the desk to the time we were leaving the clinic, it took 1 hour and 20 minutes for two kids, eyes dilated, full eye exams and a clear conversation with Doctor Decanini about a follow up plan. Doctor Decanini took the time to answer my questions and treated the kids with respect. I would 100% recommend her!

Went in for a diabetes eye exam, which was ordered by my doctor. My insurance covers 80% because…read moreit is considered medical. They refuse to code it correctly and keep sending a bill for the full amount. I would find a better place to have the procedures done.

whoever is answering the phone at the maple grove alligna primary care desk- "Shalika" needs to be…read morefired. this woman was very rude, couldn't remember what doctor I wanted to see, asked me to repeat the doctors name 4 times and was wholly unhelpful. please get front desk people who can actually do their job. so unprofessional.

The administrative staff here is dishonest and unhelpful. They are perfectly OK with false coding…read moreto insurance companies. Their response is to say they coded correctly when their coding results in tests associated with illness that does not exist. They do not answer questions that they are asked and their idea of providing details is to give you details of your bill.

I sure don't understand all the bad reviews. I've been going to this clinic for many years and have…read morealways received excellent care. I was just there recently, and everybody that I was in contact with went above and beyond what was expected.

With a wide array of frame options and tons of add ons available like "Glare Protection" and…read more"No-line Bifocals", you can get everything you need to be able to read my Yelp reviews clearly! The Maple Grove Vision Clinic provided a friendly and courteous staff and prompt service with absolutely no wait before my appointment time. The optometrist was quick and explained what he was doing throughout the exam. There was no high pressure sales tactics to get me into new glasses and no resistance to providing me with a copy of the prescription like you find at other optometry clinics! Eye'll be back!!!

The staff working there were great, the wait to see a doctor was way too long, and it's all virtual…read morethere is no optometrist to see in person.

2 hours of waiting before I walked out, workers couldn't be more incompetent, the doctor wasn't…read moreeven in office today, doing eye exams over zoom... I wish I could give zero stars. They might as well shut down.

I would recommend to clinic to anyone looking for a friendly , professional and skilled eye clinic…read more My entire family has been going to Crystal Vision for over 25 years.

I had been having vision issues that began with my pregnancy. I came to Crystal Vision Clinic at…read morethe suggestion of a friend and I am so glad I did. The facility itself is beautiful, welcoming, and clean. Everyone I spoke to greeted me with a smile. The technician (I'm sorry I forgot her name!) was friendly and explained the tests she was performing so I understood the process. Dr. Endres was so professional and personable. I was educated about every step of my exam and even got to see images of my retina! I didn't feel rushed at all and he really took the time to explain his findings and to answer all my questions. Kimberly helped me pick out my frames and suggested enhancements to prevent breakage (which is a necessity with a 9 month old!). All in all a 10/10 experience, I highly recommend Crystal Vision Clinic!