I recently had water remediation work completed at my condo after a leak caused significant damage to the hallway entrance and one of the bedrooms. Naturally, I was concerned about the debris, exposed walls, and how the work would impact living conditions. From the very beginning, Angel at Dry Down made me feel comfortable and confident that the project was in good hands. He communicated clearly, provided accurate arrival times, and sent photos of the work while I was at the office so I could stay informed about the progress. Whenever I had questions, he was quick to respond to both texts and phone calls. Angel was patient, organized, professional, and prompt throughout the entire process. I have worked with many HOA contractors, handymen, and remediation vendors over the years, and Angel stands out as the best. His attention to detail, communication, and professionalism made a lasting impression on me. I highly recommend Angel and Dry Down to anyone in need of remediation services. I would confidently refer him to my friends and family without hesitation. read more

Angel and his team have gone over and beyond when it comes to emergencies - quick response time, top notch work, very thorough clean up and great communication. Pricing is very reasonable. read more

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Had an apartment that was affected with mold. Robert and Angel noted that the tenants clutter and cleanliness were leading factors to the cause of the mold. Despite the conditions, Angel and his crew went above and beyond to not only address the mold but also cleaned old dirt of handles, switches, door jambs, to insure a pass. A second attempt was necessary because the tenant had left furniture in the room. DryDown didn't charge extra for the additional work. I have already referred them to my realtor. read more

Great service ! The team that assisted me was not only very professional but also empathetic .They made me feel that they really cared. Thank you Robert and Hunter and every single member of the team that assisted me and my family . read more

Had Dry Down handle a pipe burst clean up & intial complaint of water damage / moldy musty smells. After telling me the job was done, with continuous musty wet sour odors, I went back into the crawlspace to find soaking wet dirt - they came back a 2nd time, did the same lazy process, of throwing abosrbant and cat litter around , some fans (instead of removing water & wet dirt) 1-2 months later I found PLANT GROWTH and FUNGUS GROWTH after being told "I'm shacked up, open some windows..." or "Snow melt is leaking in" after 2-3 months of completely dry hot season. The other (unworked on) half of my crawl completely dry.... Two plumbing companies agreed to their negligence of clean up after charging 3.5K for Drying service. Taking legal action in the next 72 hours They are in denial, maybe the project lead is pridefully lying to them about completing the job, corporate office has zero customer service for compensation, believing their negligent employee who needs to be scolded. read more

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Angel did an amazing job pumping out over 6,000 gallons of water from under our house! Diego came out very quickly to initially assess the damage and then Angel and his team started pumping the water out just a few hours later. They worked hard from 8pm to 2am! Angel was so kind, professional, and helpful throughout the whole process! He responded to all my texts so quickly and communicated with the office for me to get all the documentation that my insurance needed. He even followed up to make sure I had everything I needed. Angel came back multiple times to check on our house and make sure everything was drying properly and that there wasn't any further damage. He left the fans under our house for over an extra week for no additional charge to make sure it was completely dry. Angel was awesome and offered the best customer service! read more

Dry Down - 6,000 gallons of water under our house from a leaking pipe - Damage Restoration Near Me - Inglewood, California

The people at Dry Down were great! Angel & his crew were so professional, friendly, and very helpful. Did a wonderful job with our water damaged floor, took the time to explain the process, answered all of my questions, I couldn't have asked for a better experience especially when dealing with an unpleasant repair. read more

We got a recommendation for this company, we are very happy with the results. This company is prompt and efficient. I appreciated the professionalism. Give them a try. read more

I used this company recently to help with leak under my house. They were very professional and did excellent work. When the request for service was placed they responded really fast and had the work done in a timely fashion. They were a pleasure to work with during the whole process of the clean up. They are very responsive on the phone, answered all my questions even after the work was complete i was able to call Diego up and ask some additional questions my tenants had. I would really recommend this company. the cost was reasonable and the work was amazing. well worth the money that I spent for this great service. read more

this review is for the work done by Angel Bernal who works for Dry Down. He did an excellent job helping us dry out the crawl space under our house. Very professional, helpful and knowledgeable. -Ricardo read more

The person that did the consultation of our water damage was very, very polite, however, ALWAYS get a second quote to compare. The red flags were: 1. will not provide written estimate, 2. quote was with no details, 3. no discussion about insurance claims When I got a 2nd quote, I realized Dry Down quoted 50% more than the 2nd company. The 2nd company gave me a quote in writing and it was detailed with pictures of the damages. I'm not saying don't call but be aware that you probably will get quoted up to 50% above fair market value for the same job. read more

I had the benefit of having Angel's team from Dry Down taking care of my home's furnishings and belongings after a disastrous flooding of my condominium following a crack in my toilet's water tank. They quickly and professionally packed up everything and removed it all to storage, then installed powerful fans and drains to remove the standing water throughout my home. They worked quickly and efficiently to reduce the damage to my home and my stress. I very much appreciated their professionalism and friendly attitudes. I can recommend them without reservation. read more

The worst customer service I have ever encountered in my life. Stay away from them!!!! They charged us over $1,100 more than market price. They promised to talk to the insurance and did not do it till now. I wish that I had the option to give them 0 stars!!!!! read more

I had water damage in my home due to a plumbing issue, Dry Down was contracted by my plumber to repair the water damage. They came to my home to take out the damaged areas and eliminate the mold. After their visit to my home, the following Monday I was alerted by American Express someone had charged over $2,000. Additionally, someone charged another $1,900 on my banking card. They even had provided a picture of my drivers license to the merchants. In contacting both merchants, we quickly determined I was a victim of identity theft. I contacted 3 police deparments as it spanned not only the stealing of my identity in my home but to the merchants in the surrounding areas. One of the merchants was able to capture a picture of the person who stole my identity and it was the son of the owner of this business. Since this occurred I have never received a phone call from the owner to offer any apology. Aside from my identity being stolen and the disruption to my life, it is most disappointing to not have the owner call me, nor call my plumber to own their actions. I am now wondering how many times this has happened to their other customers. read more

They (Robert the estimator) took advantage of our situation and charged us way more than ever should have been considered. There was no written estimate, no detailed scope of work; only a random contract with a dollar amount scrawled on it. We were desperate, as we had water in the crawl space under the house; it "could" have been sewer water, and they took full advantage of us. Turns out it was rainwater, but they still charged an exorbitant rate for 2 hours worth of work. It was $3,800 and they were on-site for 1.75 hours! Robert, our estimator, was unrelenting, making the same-old speech that he'd "talked with his manager" and that was that. I paid the bill, as I was the fool that trusted them, but never again. Dry Down is a parasite in the emergency response industry. Ironically for Dry Down, the crew that came out was top-notch. But $3,800 for 2 hours of work is just untenable. Good luck Robert, finding additional people to take advantage of. read more

This team lead by Oscar jumped on the job right away, cleaning up the broken water pipe pooling under our house. They were very easy to work and very efficient, with setup done pretty quickly, even though the job was done after dark and on a weekend. Also a fair price. The drying stage completed ahead of schedule. This is the go-to company for this. read more

These guys promised us they'd send photos of the problem and repairs to our home insurance provider. I called this to confirm after the fact. I even sent them the info about our insurance claim. They never did it. Now we have to pay $5K out of pocket. read more

When dealing with the frustration that comes with unexpected water damage, the last thing you want to worry about is "what now?!". Luckily for me, I was referred to Dry Down to take care of the situation. We had a fractured water heater that caused damage to my garage, bathroom, and hardwood floors. Dry Down came in on short notice to remove the saturated hardwood, sheet rock, and insulation. I was devastated when this was taking place, but Luis handled the job like a pro. He walked us through every step of the job, even talked to us about how the insurance claim was going to work. Luis is knowledgeable about is his profession, and friendly. The team he brought with him were just as great. The entire time they were at my house, they took extra care not to make an even bigger mess than we had, and also were mindful of my cats. They were extra careful when going in and out of the house to not let them sneak out the door. I appreciate their concern for my home and my fur babies too. If the need arises, call Dry Down for all of your water damage needs. read more

I want to thank Mello and his team, they dried up a horrible water lake I had in my home! Mello walked me through everything!!! helped me the the next steps in what to do after the dry out! Mello and team, thank you for your help!!! Thank you for keeping me calm! read more

Dry Down is exactly the company you need to call if you ever encounter a nightmare with water damage. I had the pleasure of working with Oscar, Luis and Tony on some damage in my kitchen. They came out right away and got to work immediately! They were all extremely knowledgeable, answered all of my questions and eased my stress. Customer service is way above par with these guys. Would definitely use them again and strongly recommend to anyone in need of expert help. read more

I had a pipe burst while I wasn't home and when I returned my house was completely flooded. I discovered Dry Down on yelp and immediately called them. A actual person answered the phone and within a couple of hours a technician was at my house cutting the drywall and drying the entire home. Dry Down worked with my insurance company which relieved a lot of my stress. Once the house was dry and prepped for the remodeling, I actually used one of the contractors that Dry Down suggested. I would definitely recommend this company if you get put in the same situation. read more

Lol these people are a joke overcharging me for tile floor less than 5ft. Didn't even get plumbing service right . 3-5k ? No thanks .

Great company with a service you hope you never need, but when you do they take care of everything! A class act!

It was a disaster when I came home to a pipe burst and flooding in my kitchen and dining room. So many things cross your mind. I was lucky to say the least to have Dry Down manage the situation. Not just resolving what had to be done but explaining what my next steps were with insurance, etc. I would recommend Dry Down to anyone in need. read more

DRY DOWN RESTORATION Do not use this company!!! After using their services I found out that this company has inflated their prices almost 100% for installing a new water heater. On Sept 4th 2017 I had a leaky water heater and contacted them because they had serviced the water heater in the past. They came and gave me an estimate and because of the pressing situation that caused water damage to the interior of my house I agreed to have them install the water heater for $2,600.   After finding out that they overcharged me by approximately $1300, I called Christine at the Ontario office license # to request a breakdown of the services rendered. She responded hesitantly and questioned why I  wanted a breakdown. I am now waiting on Joseph, the contractor that came out to my property, to contact me back.  After All Pro installed the water heater they contacted Dry Down Restoration out of El Segundo license #884975 without notifying me and request they come out to dry up the water and prevent mold. When Dry Down came out they discussed services needed and had me sign several places for an estimate and in signing I unknowingly agreed to a $1562 job ending up being charged for $3400. The owner of Dry Down, David Pages, is now fighting with my home owners insurance because of this unreasonable inflation. In my opinion both of these companies are working together to price gauge the unknowing consumer.      My home owners insurance company, resident mutual insurance, had to come inspect and send their own plumbing contractor to assess damages and that is when it was brought to my attention how much I overcharged. I was informed I am not the only victim of All Pro Plumbing. I am urging that no one use their services in the future because they will overcharge you. read more

I had a water issue that leaked through a wall into my bedroom and wet my carpet. The issue was fairly minor, but still frightening as a home owner. Arnold responded and handled the problem immediately in a professional, polite and calm fashion. He knew what he was doing and kept the area extremely clean. Arnold went above and beyond and contacted me after the job was completed to ensure the problem was solved and to confirm I was completely satisfied with his work. I can't say enough about the great service Arnold provided and what a true professional he was! I will definitely use this company again if I have any water issues (let's hope not!) Thank You! read more

Not sure about the bad reviews as I had a very good experience they were prompt polite and competitive in there pricing I'm not rich by any means . I felt respected pictures were shown I would trust them in my home anytime! Seems to me there are disgruntled employees writing these bad reviews ! Tisk tisk read more

Dry Down came out to check on mold in two locations in my home. The tech stated "If you don't have mushrooms growing, then you don't have any mold". I laughed in my mind. Showed them an area and said "there's no mushrooms here but here is some black mold". I gave them a piece of wood with the black mold, sent them on their way and hired another company. Recommend they watch what they say. I'm no dummy! :) Good luck! read more

BE CAREFUL WITH THIS COMPANY! I am a former property adjuster for a large insurance carrier and have had the displeasure of working with this company on multiple occasions. They do a decent job drying/cleaning your home, but they'll charge you an exorbitant amount to do so. These types of services are usually performed on an emergency basis, so you're generally at the company's mercy and billed after the work is complete. Use a company like this and you might find yourself in a major pickle later when you finally receive their bill. Insurance companies will only pay for what's reasonable and customary. You may be on the hook for whatever they don't pay. And if you're unable to pay the difference, you're looking at a possible lien on your home. When it comes to water/fire mitigation and/or restoration, stick with one of the bigger name companies like ServPro, ServiceMaster, Belfor, Restoration Management, etc. They'll do the same or better job but won't inflate the bill to a ridiculous amount. If you insist on using this company, require them to provide you with a written estimate IN ADVANCE. If they decline to do so, move on. read more

Arnold and his crew came out to clean out contaminated soil due to leakage from a cracked pipe under bathroom. Their work and cleanliness was exceptional. read more

All of the Dry Down employees that worked at our place were respectful and knowledgeable and experienced. The company was a pleasure to work with while we repaired our house after a pipe leak. They removed and stored our furniture during the process. The movers were careful of all of our belongings and made the process so smooth. Dry Down did a great job overall during a stressful and unpleasant water leak. read more

Downey Plumbing found a leak under my house, the technician told me I had 2 feet of water that had to be extracted before the leak could be repaired. He called Dry Down, the technician arrived within the hour and after going under my house he also told me I had 2 feet of water that had to be removed immediately and must be inspected for mold. The technician quoted my $3,000 to remove the water and dry the dirt. After the technician left I called another plumber, he arrived later that afternoon and fixed the leak for $250, there was no standing water under my house and he fixed the leak in a hour....I believe Dry Down and Downey Plumbing work together to rip off customers and Insurance companies...thankfully I didn't trust these guys and had somebody with some integrity do the work. read more

Word of advise, before you let these guys into your house to do any work, make sure your insurance will cover their services. Get the prices from them in writing and talk to your insurance before hand. Protect yourself from any surprises later on, these guys won't care if you can pay their bill or not, they will put a lien on your house if the bill is not paid within 10 days or so, and their prices are high. I wish I would have known before hand how expensive they are and maybe shopped around a little. They did their job, I don't have anything bad to say about that but I don't believe the job they did justifies a $6k bill. I feel bad for my insurance company, my adjuster was shocked by their prices. read more

My biggest concern when an emergency happens is the risk of having someone come out with their interests ahead of mine. I was so relieved when Dry Down came to assist me after we had a damage caused by our fire sprinklers after a power surge caused a laptop to catch on fire. Lucky for me, the fire sprinklers kicked in. Unfortunately, the fire sprinklers caused three floors of water damage including the kitchen and wood staircase and two primary walls in basement. Dry Down responded punctually after hours and immediately began remediation! Within a few days, they had the house ready for restoration. What really made the difference was their leadership. The owner, David, spent an extensive amount of time calming my shock from this event. He explained to me: - how the process worked - advised me step by step how to return my house back to its original position - reassured me that everything would be okay As I stated at the beginning of this review, I've always had concern and caution about how to handle emergencies. Dave at Dry Down and his team of quick responders gave me such positive results that I'm not so concerned about future mishaps. I know for sure whom I will call next time an emergency happens. Thank you Dave! read more

I had an emergency water cleanup needed recently in my new (to me) home. The plumber who came in the evening recommended these guys. They came to check it out within an hour. Because it was already 10 pm, Arno and team planned on coming back first thing in the morning to begin the cleanup so as not to disturb my neighbors in the middle of the night. Arno and team arrived right on time early the next morning. They provided me with an estimate, which was completely reasonable. They promptly got to work - pulling drywall and flooring panels. They were efficient and Arno (lead tech) was constantly instructing his team and asking for progress updates. As a new homeowner not having experienced such a process, Arno explained the cleanup and was very polite towards me; even reassuring me as I was certainly distaught. All the while barking orders at his team. :) I appreciated his no-nonsense attitude and diligence on the job. Not being familiar with this kind of work, I shared the scene with my sibling over the phone. She does demo and cleanup with Team Rubicon (military volunteers) and she gave big kudos on the work Arno and team completed. They also returned periodically to check status, replace or rearrange machines, and all was completed in the estimated time frame. The quality check guy, Brian, was great also - upbeat on the phone and in person. No one wants to have to go through these emergency water situations, but if you do, I would recommend these guys. I don't know why people stated they didn't get an estimate - just ask them; they will provide. read more

My water heater was leaking water all over my garage and on the adjoining walls in my garage. Our plumber recommended Dry Down and Jose was at my house 30 minutes later. He was able to assess the water damage, take the appropriate pictures that insurance would require and began the drying process. He also walked me through the various steps that would be required to get everything restored. They were also very careful with my belongings, and even laid down protective covering for my garage flooring. These guys worked really hard to get everything dried. I couldn't recommend Jose and Dry Down more. read more

My tenant called Dry Down as soon as they noticed a severe water leak in the master closet that was coming from the wall behind the shower. They came that day to assess the situation and their crew came out with fans to quickly dry the area. They quickly removed the moldy drywall, insulation, closet organizer and carpet so that the plumber will have easy access to fix the damage pipes. They were very careful in minimizing the damage so that the construction afterwards would not be so extensive. Jose was the Dry Down representative and he was very informative about what to expect and the next steps for repairs. The company even recommended a construction company to restore the dry wall, paint, carpet and put back the closet organizer. They were very professional and helpful. Would recommend. read more

Mello and his team went above and beyond when I had some flooding in my kitchen. He advised me every step of the way about what they were doing, why, and what my next steps would be with insurance, etc. Mello was incredibly helpful, friendly, and safe during this Covid time. Thank you, Mello! Your help is much appreciated! read more

I recently had a leaky pipe near my waterheater. Plumber fixed the leak, and recommended I call a service because I had water damage in the water heater cabinet and under the house. "Dry Down" was suggested and I checked them out -- but this was urgent -- I needed to get the water damage fixed ASAP. Arnold from DRY DOWN did an amazing job of scoping out the work and bringing a team to remove damaged wood, and other equipment to dry up the water. The Dry Down team did an excellent job of removing the damaged wood, drying out the rest of the wet wood, removing ruined carpet and linoleum. Emotionally it is hard to have a flooded home. Thankfully Arnold and the DRY DOWN team gave me confidence that everything was going to be all right. They thoroughly took care of removing the damage, yet leaving a "neat looking" area that would be easy for the next team to repair. Thank you Arnold and DRY DOWN!!! read more

A cracked piped caused water sewage to puddled up underneath the house. Moises, Angel, Justin and the rest of the crew did an amazing job cleaning up my stressful nightmare. Thanks fellas! read more