We reserved Premier Cottages 4 & 6 in July 2024. When we arrived at the campground we were met with poor customer service by rich and a female staff member. They were rude, condescending, and unaccommodating. We arrived a little early and were told we could not check in until EVERY cabin/cottage had been cleaned. Check in is at 3 PM. We did not get our keys until 4 PM, right before the office closed.
Our cabins had dirty bathrooms. One cabin was missing a smoke detector. One was missing all of the patio chairs.
In one of the cabins the oven started smoking when we preheated it because it was dirty. We had to clean it ourselves and open the sliding glass door to air it out.
We had 2 disabled people with us that use canes and are unable to walk long distances. There is 1 handicap parking space near the pool. Clearly not enough for an entire campground. It is not disability inclusive at all.
We ran out of toilet paper. At no time does anyone check to see if you need extra toilet paper, towels, etc.
They show a waterslide at one of the pools on the campground map. It doesn't exist.
The arcade was locked and had signs on the door stating, "sorry for the inconvenience".
We had ants all around one of the kitchen sinks and trash can.
We were cooking and washing dishes one day and the water suddenly stopped working. I tried to call the emergency phone number and received a message stating that in order to receive a call back I had to leave a voicemail. Well...that was impossible because the voicemailbox was full.
We brought a projector and screen to watch movies at night. The outdoor outlets didn't work.
There is not a single positive thing I can say about our experience which is sad because we have stayed many times previously. It has completely gone downhill. read more