If I could give this Hotel 10 Stars I would.
After 10 plus hours on the road to arrive at a location 3:30am and be greeted by personable happy employees is such a treat and necessity to start a positive experience.
Even though we advised we were an extremely late check in Alexis had given our room away. She immediately corrected the problem. She was very apologetic and made a bad situation good.
This hotel was extremely clean, organized and well stocked.
Our stay included a made to order breakfast.
Roy, the F&B manager was our host. He was full of great suggestions. Food by Chef Jenny was superb. Poached eggs to perfection, crispy bacon, omelette and coffee was flavorful and spot on. We had such an enjoyable breakfast.
The Front Office Manager Kinga came and apologized for the mishap and made accommodations for the same. She was energetic and told Us she had worked her way up to management after starting 15 years ago in housekeeping. BRAVO it shows she has commitment to her hotel and staff.
We told her how well managed and spotless her hotel was and that all the employees were professional and personable. We told her everyone presented that they cared not only about the hotel and it's condition but about us and our stay.
There was a young white male day shift behind the check in that was the only employee that seems checked out, but I'm sure in time that will change with Kingas mentoring.
They also serve dinner which we were disappointed we could not experience.
I highly recommend this hotel if you are staying in Gettysburg. It's also close to history spots and downtown.
Traveling cross country from Calif this leg
Maine to Gettysburg we have stayed at at least 10 hotels.
This hotel did not use COVID or short staffing to make any excuses for
Mishaps. They immediately corrected issues with a positive and apologetic approach. read more