Today Ernest came for our scheduled service. He was a wonderful young man who was professional,…read moreknowledgeable and personable. Ernest, thank you for a great experience. Thank you also for being so patient while our dog was moved to allow access to our home and back yard.

#Orkin I am really trying to be patient with this company but I'm finding it increasingly more…read moredifficult each time I try to get answers and I'm ignored. Well over a year ago we called Orkin to address an issue we had. IMMEDIATELY upon arrival we we sold a $1500+ plan to treat what we were told was termites. Putting our trust in this company, we moved forward and paid for the $1500 treatment. The treatment required several revisits before the job was complete. Not long afterwards we were notified that in order to continue to be protected we would be required to pay an additional $250+ for yearly inspections, which we reluctantly did. VERY SOON AFTER we paid for yearly inspections we began to notice the VERY SAME activity in the VERY SAME spot that was initially said to have had termites. We called #Orkin and asked for a followup inspection. It took a few days but a technician was dispatched. He did not have any answers other than saying he needed a sample of the bugs, which appear to be beetles, the SAME bugs that were present at the onset. He advised us that the bugs would be sent to the lab and treatment would be determined from there. Well ... three weeks later and after not hearing anything back we called again. The SAME technician was dispatched and he said and did the EXACT SAME THING. He took samples of the bugs and AGAIN advised us that the bugs would be sent to the lab and treatment would be determined from there. Three MORE weeks go by and we call AGAIN, this time a supervisor was dispatched and guess what??? He advised us that the bugs would be sent to the lab and treatment would be determined from there. In addition he says that the bugs appear to be beetles and this will require a completely different treatment. I'm pretty confident that they sold us a termite treatment that we never needed and now they have left us to our own devices as we have yet to hear about the samples taken by the supervisor over two weeks ago. I've been doing some research on this company and I'm becoming more alarmed about what I'm seeing. I would NEVER RECOMMEND #ORKIN.

I have nothing but positive recommendations for Rocket. Two years ago I had an issue with Sugar…read moreants. It was horrible. They came out several times until they found the nest without repeat charging. I've had no problems at all. I am on a 3 month contract and they come out once every three months but if I have any issue at all they are right here and they don't charge. Obviously everybody has different experiences but I gladly recommend them.

Over priced by1,400. And brought out a can of spray and charged over 2,000 and when I told them I…read morestill had bedbugs they refused to come back out to make things right without charging me another 1,000 I will never use these crooks again that was 2,000 I could not Afford

Bennett Pest Control no longer exists. We had their services until they closed, I believe moved,…read morethen reopened under another name over a year ago. Now, we're looking for another pest control service.

I moved to Bennett's from Titus when Steve moved out of state. I felt like Steve would be such a…read morehard act to follow, but this company has done a really good job. They picked up my agreement and honored it. They are on time with appointments and are flexible with my schedule. They come out for extra visits when there is a problem. You can't ask for much more or better service. Give them a call!!

Hi I needed a VA termite inspection for a REFI and called…read moreARQ!! I talked to S..... and WOW! She was helpful , friendly, and a LIVE PERSON! It's difficult now to get in touch with a real person but at ARQ they answer the phone and that alone would set them apart but what ACTUALLY does is their CUSTOMER SERVICE!! THANK YOU ARQ! I look forward to our new friends!

It's a shame that good service is so rare these days so I feel like I should call it out when a…read morecompany gets it right. This is the case with ARQ. I called up and talked to someone in the office who was very friendly and attentive. I wanted a quote and wanted a better understanding of their offerings. One of the owners was happy to talk to to me and give me all the details I wanted. I ultimately made an appointment and they were expedient in getting someone out and the service was professional and thorough. Since the service was completed they have reached out to make sure my needs were met and let me know they were available if I had any issues. Bottom line, their actions showed that they care about their customers. I am very happy with the results and effectiveness of the work. I am also happy to know that if I need them again, I can give a call and feel like I will be heard. I am happy I found these guys and wouldn't hesitate to use them again.

Techs very knowledgeable and thorough pest control treatment of our home. Found a couple areas they…read moretook special treatment.

From the owner: For more than 90 years, Cook's has proudly served homeowners and businesses across the Southeast…read more Every member of the Cook's team reflects the vision and values instilled from the very beginning by John L. Cook. That's why we're known throughout Dothan for our integrity, community involvement, and commitment to excellence. Cook's provides its professionals with one of the most comprehensive training programs in the pest management industry, according to Pest Control Technology magazine. And our expertise is matched by our integrity. The Better Business Bureau awarded us the prestigious National Torch Award, the highest award for business ethics in the nation.

Their techs are super sweet and friendly. The office staff is a completely different story and they…read moreare why I canceled my service in addition to us still seeing problems with ants and such. There are lots of stray animals and we found 2 dead mice in the backyard. They sent Mr James out (I think that was his name) and I was sold just by the way he spoke to me. He didn't try to get me by scaring me into business. He assured me there wasn't activity inside and what we could do just in case. When the tech came he did the same and I loved it! A week later there was one a LOT closer, so of course I freaked. In addition, there were still ants all over the porch, in doorways, and a few in the bedrooms. I called the tech, who was super helpful to get me scheduled who then got me to office staff. She was rude, kept cutting me off and I tried brushing it off thinking maybe she had a hard day. Well, 3 weeks later I tried to call back for ants, and because of her attitude when trying to reschedule service, I just canceled altogether. I'm not going to allow anyone to make me feel like I'm an inconvenience to be a paying customer especially when what I'm requesting is within my contract.

Great Service. Great Staff. The guy who came out was very knowledgeable and friendly. This company…read moreis the only one we use for our extermination needs.Thanks for taking care of us. Betts family.

If there's one thing Middle Georgia has taught me, it's that the bugs here are relentless…read moreespecially spiders (my absolute nightmare). When we bought our home, the builder included a one-year termite warranty with Northwest Exterminating, which we extended and added pest control to. Customer service has been excellent. Our service associate is professional, reliable, and very thorough. I also appreciate that they use pet and family friendly treatments since we have a dog. That said... I'm not convinced the pest control is working. In my previous home which I battled with spiders. Once I hired a pest control company, they didn't completely disappear but when I saw them they were not alive. With Northwest, even after treatments, I'm still seeing more activity than expected. I keep bug spray in multiple rooms, which shouldn't feel necessary. The only thing that seems consistently effective are the sticky traps, they definitely catch bugs. I understand some environments have more pests than others, but I'd expect to at least see some results after treatment. Right now, it's hard to tell if the service isn't as effective or if these Middle Georgia spiders are just built different. We're sticking with them for now and hoping next season brings fewer uninvited guests.

I bought my house in 2010. It was treated by this company and I've paid $160 every year since to…read morekeep my 10 year termite certificate up to date. In 2017, I discovered termite damage in the garage. I was told the chemicals used don't last 10 years around here. They agreed to repair the damage, but I would be required to retreat the house to prevent further damage - another $800. A year later after several unreturned calls, I finally got the company's repairman out to the house. The damage was much more extensive than expected. The repairman stated that this was about 7 years of termite damage. I was shocked and angry to learn this as my house was 7 years old when I discovered the damage. Was my home ever even treated originally? Now, I'm having trouble getting the repairs finished. The company's repairman is the son in law of the company's owner, and apparently will fix the problem when we gets around to it. Today was the third last minute cancellation in the last several months after I've taken three days off work to be present during repairs. I was told that if I'd have let him come when I wasn't at home, that the job would be done by now. Does anyone blame me for wanting to SEE the actual repairs in this case? I called National this morning, and the manager's response was that he didn't control the repairman's schedule. He was supposed to have the owner contact me, but that hasn't happened yet. I asked why my repairs were less important to them than the other job the repairman prioritized over mine today. The manager said he'd talk to the owner when he got to the office, but wasn't going to call him. Again, apparently it's an inconvenience to discuss a customer being treated so poorly. Unacceptable!

Jennifer S., I grew up in this area and just wanted to add a bit to your experience. Unfortunately,…read morethe exterminating people are correct, effective and persistent termite chemicals used in the past such as DDT, chloridane, and malathion have all been banned due to their toxicity, and what is currently used is a non-toxic boric acid solution, which dissipates/loses effectiveness fairly quickly, especially in a wet or frequently wetted area (like basements and garages). It is fairly common for the initial treatment of the ground under and around a new home, done during house construction, to be rained on repeatedly before the foundation is even poured, or before the house can be "dried in", and as such it is of debatable value anymore. It is highly likely that termites moved into your home about the same time you did. Damage will not be evident until the termites have breached the living space. I realize this is of little comfort, but unfortunately this is the problem with living in the deep south, we have termites here and they really want to eat your home. National does a good job and has been in business for a long time. It is unfair to blame them for conditions they cannot control.

Helped me get rid of ants and sealed up my basement against mice.. far cheaper than I expectedread more

From the owner: On Guard Pest Solutions is a family-owned and operated pest control company serving residential and…read morecommercial customers in Byron and surrounding areas in Middle Georgia. We specialize in residential pest control, commercial pest control and mosquito control. After our free inspection of your home or facility, we work with the customer to design a plan based on the customers individual needs. We use the most advanced products on the market at an affordable price.