Their techs are super sweet and friendly. The office staff is a completely different story and they…read moreare why I canceled my service in addition to us still seeing problems with ants and such. There are lots of stray animals and we found 2 dead mice in the backyard. They sent Mr James out (I think that was his name) and I was sold just by the way he spoke to me. He didn't try to get me by scaring me into business. He assured me there wasn't activity inside and what we could do just in case. When the tech came he did the same and I loved it! A week later there was one a LOT closer, so of course I freaked. In addition, there were still ants all over the porch, in doorways, and a few in the bedrooms. I called the tech, who was super helpful to get me scheduled who then got me to office staff. She was rude, kept cutting me off and I tried brushing it off thinking maybe she had a hard day. Well, 3 weeks later I tried to call back for ants, and because of her attitude when trying to reschedule service, I just canceled altogether. I'm not going to allow anyone to make me feel like I'm an inconvenience to be a paying customer especially when what I'm requesting is within my contract.

Great Service. Great Staff. The guy who came out was very knowledgeable and friendly. This company…read moreis the only one we use for our extermination needs.Thanks for taking care of us. Betts family.

If there's one thing Middle Georgia has taught me, it's that the bugs here are relentless…read moreespecially spiders (my absolute nightmare). When we bought our home, the builder included a one-year termite warranty with Northwest Exterminating, which we extended and added pest control to. Customer service has been excellent. Our service associate is professional, reliable, and very thorough. I also appreciate that they use pet and family friendly treatments since we have a dog. That said... I'm not convinced the pest control is working. In my previous home which I battled with spiders. Once I hired a pest control company, they didn't completely disappear but when I saw them they were not alive. With Northwest, even after treatments, I'm still seeing more activity than expected. I keep bug spray in multiple rooms, which shouldn't feel necessary. The only thing that seems consistently effective are the sticky traps, they definitely catch bugs. I understand some environments have more pests than others, but I'd expect to at least see some results after treatment. Right now, it's hard to tell if the service isn't as effective or if these Middle Georgia spiders are just built different. We're sticking with them for now and hoping next season brings fewer uninvited guests.

The people at Active are very consistent in doing the work they promised they would do. If we see a…read moreproblem and need additional service they always come out and take care of the situation at no additional cost to us.

This branch has been recently revamped, and the professionalism exudes from the leadership down to…read morethe technicians. The staff seem to be quite knowledgeable in their fields and the prices cannot be beat for the services provided. Thanks guys!

I originally signed up with Michael for pest control of the interior and yard of my house. The guys…read moredid an amazing job and my indoor / out door no longer has any fleas. Yay! Today Jason came out, for the transfer of the termite treatment from the original company whom the former owner of the home had used. Jason was amazing and even helped me out with a task that I was not strong enough to accomplish. I am new to Macon and by far this has been the best service of any of the services I have gone with for my home. Their work is quality and still affordable. Their ability to communicate is a bonus. If you are looking for help with any pest problems, look no further. Thanks again Jason for helping me, you are my hero!

Five stars for fast, easy, and fantastic service! I'm honestly switching to this company from my…read moreregular pest control because of how straight forward and simple this company is. Had the pleasure of working with the owner who seriously LOVES his job! He was professional, fast, and gave me options a lot of other companies didn't. Highly recommend checking with this company first before you call someone else out!

I stopped using this company a few years back because I didn't feel I was getting the same results…read more I personally felt areas were not being sprayed and that really surprised yet bothered me. Also they would go up on the fees during the contract. This happened more than once less than a year's time. That is too frequent for me especially when I'm in a "contract." So no I cannot leave this a 5 star review.

Blitz is an amazing company with amazing an knowledgeable technicians. Polite and very…read moreprofessional. I support small business and the hard work that goes behind running a business. They take the time to explain exactly what they are going to do and always have a smile on their face from the time they pull in until they drive away. A++ customer service . If you give your money to the "Big Name Companies" you are wasting your money on products that are a band-aide and not a solution. Pricing is unbeatable. I think we are going to be seeing these guys really expand their business with the service they give. Keep up the great work Kale Newsome, you Sir have my approval ! Thank you Blitz !

I bought my house in 2010. It was treated by this company and I've paid $160 every year since to…read morekeep my 10 year termite certificate up to date. In 2017, I discovered termite damage in the garage. I was told the chemicals used don't last 10 years around here. They agreed to repair the damage, but I would be required to retreat the house to prevent further damage - another $800. A year later after several unreturned calls, I finally got the company's repairman out to the house. The damage was much more extensive than expected. The repairman stated that this was about 7 years of termite damage. I was shocked and angry to learn this as my house was 7 years old when I discovered the damage. Was my home ever even treated originally? Now, I'm having trouble getting the repairs finished. The company's repairman is the son in law of the company's owner, and apparently will fix the problem when we gets around to it. Today was the third last minute cancellation in the last several months after I've taken three days off work to be present during repairs. I was told that if I'd have let him come when I wasn't at home, that the job would be done by now. Does anyone blame me for wanting to SEE the actual repairs in this case? I called National this morning, and the manager's response was that he didn't control the repairman's schedule. He was supposed to have the owner contact me, but that hasn't happened yet. I asked why my repairs were less important to them than the other job the repairman prioritized over mine today. The manager said he'd talk to the owner when he got to the office, but wasn't going to call him. Again, apparently it's an inconvenience to discuss a customer being treated so poorly. Unacceptable!

Jennifer S., I grew up in this area and just wanted to add a bit to your experience. Unfortunately,…read morethe exterminating people are correct, effective and persistent termite chemicals used in the past such as DDT, chloridane, and malathion have all been banned due to their toxicity, and what is currently used is a non-toxic boric acid solution, which dissipates/loses effectiveness fairly quickly, especially in a wet or frequently wetted area (like basements and garages). It is fairly common for the initial treatment of the ground under and around a new home, done during house construction, to be rained on repeatedly before the foundation is even poured, or before the house can be "dried in", and as such it is of debatable value anymore. It is highly likely that termites moved into your home about the same time you did. Damage will not be evident until the termites have breached the living space. I realize this is of little comfort, but unfortunately this is the problem with living in the deep south, we have termites here and they really want to eat your home. National does a good job and has been in business for a long time. It is unfair to blame them for conditions they cannot control.

Helped me get rid of ants and sealed up my basement against mice.. far cheaper than I expectedread more

Hi I needed a VA termite inspection for a REFI and called…read moreARQ!! I talked to S..... and WOW! She was helpful , friendly, and a LIVE PERSON! It's difficult now to get in touch with a real person but at ARQ they answer the phone and that alone would set them apart but what ACTUALLY does is their CUSTOMER SERVICE!! THANK YOU ARQ! I look forward to our new friends!

It's a shame that good service is so rare these days so I feel like I should call it out when a…read morecompany gets it right. This is the case with ARQ. I called up and talked to someone in the office who was very friendly and attentive. I wanted a quote and wanted a better understanding of their offerings. One of the owners was happy to talk to to me and give me all the details I wanted. I ultimately made an appointment and they were expedient in getting someone out and the service was professional and thorough. Since the service was completed they have reached out to make sure my needs were met and let me know they were available if I had any issues. Bottom line, their actions showed that they care about their customers. I am very happy with the results and effectiveness of the work. I am also happy to know that if I need them again, I can give a call and feel like I will be heard. I am happy I found these guys and wouldn't hesitate to use them again.