Hi I needed a VA termite inspection for a REFI and called…read moreARQ!! I talked to S..... and WOW! She was helpful , friendly, and a LIVE PERSON! It's difficult now to get in touch with a real person but at ARQ they answer the phone and that alone would set them apart but what ACTUALLY does is their CUSTOMER SERVICE!! THANK YOU ARQ! I look forward to our new friends!

It's a shame that good service is so rare these days so I feel like I should call it out when a…read morecompany gets it right. This is the case with ARQ. I called up and talked to someone in the office who was very friendly and attentive. I wanted a quote and wanted a better understanding of their offerings. One of the owners was happy to talk to to me and give me all the details I wanted. I ultimately made an appointment and they were expedient in getting someone out and the service was professional and thorough. Since the service was completed they have reached out to make sure my needs were met and let me know they were available if I had any issues. Bottom line, their actions showed that they care about their customers. I am very happy with the results and effectiveness of the work. I am also happy to know that if I need them again, I can give a call and feel like I will be heard. I am happy I found these guys and wouldn't hesitate to use them again.

Avoid if you want a home that is pest free and value your hard earned $90 a month. Good grief - a…read morewish would have probably protected our home more than this scam of a company and their "VIP" treatment. Absolutely terrible since they sold out to some national group. Paid for VIP since 2016 and in the past year-plus received really no service except 5 minutes of spraying around the yard. Have now learned their service exacerbated a German Roach and ant problem, which destroyed our less than year-old dishwasher, exacerbated an allergic reaction by a family member, caused a major household budget disruption with more than $1,000 spent for treatment, the purchase of a new dishwasher, and loss of discarded household items. Pathetic.

The people at Active are very consistent in doing the work they promised they would do. If we see a…read moreproblem and need additional service they always come out and take care of the situation at no additional cost to us.

I originally signed up with Michael for pest control of the interior and yard of my house. The guys…read moredid an amazing job and my indoor / out door no longer has any fleas. Yay! Today Jason came out, for the transfer of the termite treatment from the original company whom the former owner of the home had used. Jason was amazing and even helped me out with a task that I was not strong enough to accomplish. I am new to Macon and by far this has been the best service of any of the services I have gone with for my home. Their work is quality and still affordable. Their ability to communicate is a bonus. If you are looking for help with any pest problems, look no further. Thanks again Jason for helping me, you are my hero!

I know who to call for pest control next time. Jason of Prince Pest Pros has done an outstanding…read morejob, is honest and prompt. He quoted the job of removing a roof-top hornets' nest then found not one but 3 nests and didn't increase the estimate quoted for 1 nest. Communication was really good as well and I highly recommend him and will call him first next time.

Cancelled service of $2K and they only credited my account, rather than returning my money. They…read morehave been responsive and it literally takes weeks to months to process a refund--if the Branch Manager approves of it. Horrible service!!!

Very poor response to emergency service. Terminix's response to emergency service is, "I have 3,000…read moreother customers in your territory, we will get there when we get there. Only thing you care about is yourself." Terminiz does not care that bugs are getting into your home. James 770.331.9716 Zip 30038

Used Arrow Exterminators for several years but recently their service has been getting more…read moreexpensive while lackluster. I've had to call several other companies and specialists to repair some of their work and remove insulation they sprayed in my attic.

I will never use this company again. They gave me a quote and once the service tech actually…read morearrived he charged me double for half the service! I was so desperate to get rid of a few wasp nests I paid it like an idiot. One star for the friendly service tech who came out.

Techs very knowledgeable and thorough pest control treatment of our home. Found a couple areas they…read moretook special treatment.

From the owner: For more than 90 years, Cook's has proudly served homeowners and businesses across the Southeast…read more Every member of the Cook's team reflects the vision and values instilled from the very beginning by John L. Cook. That's why we're known throughout Dothan for our integrity, community involvement, and commitment to excellence. Cook's provides its professionals with one of the most comprehensive training programs in the pest management industry, according to Pest Control Technology magazine. And our expertise is matched by our integrity. The Better Business Bureau awarded us the prestigious National Torch Award, the highest award for business ethics in the nation.

I have nothing but positive recommendations for Rocket. Two years ago I had an issue with Sugar…read moreants. It was horrible. They came out several times until they found the nest without repeat charging. I've had no problems at all. I am on a 3 month contract and they come out once every three months but if I have any issue at all they are right here and they don't charge. Obviously everybody has different experiences but I gladly recommend them.

Over priced by1,400. And brought out a can of spray and charged over 2,000 and when I told them I…read morestill had bedbugs they refused to come back out to make things right without charging me another 1,000 I will never use these crooks again that was 2,000 I could not Afford

I bought my house in 2010. It was treated by this company and I've paid $160 every year since to…read morekeep my 10 year termite certificate up to date. In 2017, I discovered termite damage in the garage. I was told the chemicals used don't last 10 years around here. They agreed to repair the damage, but I would be required to retreat the house to prevent further damage - another $800. A year later after several unreturned calls, I finally got the company's repairman out to the house. The damage was much more extensive than expected. The repairman stated that this was about 7 years of termite damage. I was shocked and angry to learn this as my house was 7 years old when I discovered the damage. Was my home ever even treated originally? Now, I'm having trouble getting the repairs finished. The company's repairman is the son in law of the company's owner, and apparently will fix the problem when we gets around to it. Today was the third last minute cancellation in the last several months after I've taken three days off work to be present during repairs. I was told that if I'd have let him come when I wasn't at home, that the job would be done by now. Does anyone blame me for wanting to SEE the actual repairs in this case? I called National this morning, and the manager's response was that he didn't control the repairman's schedule. He was supposed to have the owner contact me, but that hasn't happened yet. I asked why my repairs were less important to them than the other job the repairman prioritized over mine today. The manager said he'd talk to the owner when he got to the office, but wasn't going to call him. Again, apparently it's an inconvenience to discuss a customer being treated so poorly. Unacceptable!

Jennifer S., I grew up in this area and just wanted to add a bit to your experience. Unfortunately,…read morethe exterminating people are correct, effective and persistent termite chemicals used in the past such as DDT, chloridane, and malathion have all been banned due to their toxicity, and what is currently used is a non-toxic boric acid solution, which dissipates/loses effectiveness fairly quickly, especially in a wet or frequently wetted area (like basements and garages). It is fairly common for the initial treatment of the ground under and around a new home, done during house construction, to be rained on repeatedly before the foundation is even poured, or before the house can be "dried in", and as such it is of debatable value anymore. It is highly likely that termites moved into your home about the same time you did. Damage will not be evident until the termites have breached the living space. I realize this is of little comfort, but unfortunately this is the problem with living in the deep south, we have termites here and they really want to eat your home. National does a good job and has been in business for a long time. It is unfair to blame them for conditions they cannot control.