I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

I guess you can say 70 yrs old is a little late in the game to get braces, but I bought up the…read moresubject to my regular dentist for his opinion and he recommended that I should get them. It was at that time that I asked for a referral, and he recommended Virginia Family Dentistry Orthodontist. And I have to admit that was the BEST recommendation anyone could have EVER given me. From the very first moment I walked through their doors, I was greeted so warmly that I knew I was in the right place. Their receptionist and front office personnel are very warm, inviting, and professional. But it didn't stop there. The initial process was informative with the comfort and ease necessary to help me make a decision. After that first visit, I was sold! When the day came to receive my braces, I was so excited! Their caring service, is by far the BEST! And they worked within my budget and I couldn't be happier. My regular dentist, who I've been with for 15 years, really gave me an EXCELLENT referral when he recommended Virginia Family Dentistry. They are now my favorite place to visit. I'm so glad I listened to my dentist!

The staff and the dentist were amazing!!! I highly recommend. My appointments were always on time…read moreand the billing was accurate.

I have nothing but good things to say about Horsey Orthodontics! They have always been good to my…read morekids. Friendly staff and professional.

My daughter and I went for her consultation today. We were greeted warmly and impressed by the new,…read moremodern office. Things sure have changed since I had braces years ago! The process was smooth, the staff and doctor friendly and clear in their explanations, and prices as expected. It was nice receiving their promo discounts and a pay in full upfront discount. We are glad we choose this location and are confident we will continue to be happy over the next two years of treatment.

I absolutely LOVE this office! The staff are super…read morefriendly, warm, caring and they always follow up to make sure all your needs are met according to your liking. Dr. Byrd himself- is truly HEAVEN sent! From the moment he introduced himself, I felt at ease and we engaged in conversation as if we'd known each other for years. With this office, you get to truly connect with your Oral health professionals on a more personal level as human beings. It's more than just a mere business transaction. As an adult who didn't have very pleasant dental experiences in the past, I wasn't sure what to expect. I was in need of orthodontia services for myself and really had my heart set on the Invisalign treatment. I was a little concerned with pricing, but his staff broke everything down up front, and offered alternative options that was conducive to my budget. I ended up getting the Invisalign braces which initially (to my dismay unfortunately) was very painful and I was not able to eat or sleep, due to the pain the trays were causing. I felt like I had made a horrible mistake in choosing these particular braces, so I informed Dr. Byrd of my intent to discontinue treatment. I was practically in tears at the thought because I was sooo excited to get these originally. Not to fear however... Dr Byrd sat down with me, took note of every detail where I voiced complaints of pain and discomfort, and was able to resend my trays back to have them reconfigured with the necessary adjustments. The new trays arrived promptly with no problem at all. His staff continued to follow up with me to ensure that they fit properly and were comfortable, with no pain. His assistant Mellissa, is an absolute doll and went over every tooth to ensure I was happy with the new results. She and Dr. Byrd both called to follow up after I left, just to ensure the new trays were working fine for me and to ensure I was happy and comfortable. I also ended up having a little hiccup with my insurance coverage (due to me switching employment in the middle of treatment), which would've left me with a pretty hefty balance even after I had already invested so much financially into it. I was devastated to hear this news and nearly broke down crying again. Lo and Behold like the angel he is, Dr Byrd informed me not to worry about it. It was all taken care of. An early Christmas present on his behalf! WOW!!!! Talk about an Angel!!!! You just don't find many good souls in this day and age like that. If I could multiply people like Dr. Byrd and his staff, the world would truly be a better place. We need more caring, loving and compassionate individuals who truly enjoy helping others and spreading joy! If you are ever in need of orthodontia care, whether young or old, I highly recommend this office. It doesn't get any better than this place! Dr. Byrd and his staff will make you feel like family from the moment you walk in! And you will forever be a part of that family for years to come. Check them out! You won't be disappointed! :-)

From the owner: Dr. Richard L. Byrd is a board-certified orthodontist who treats patients of all ages.read more

It's so hard to find a good dentist in the Midlothian Chesterfield area. Ones that stay in their…read moretrue scoop of expertise. I really enjoyed the treatment I received here and the dentist (there are 3 on rotation I saw Dr Nico), was conservative and did not recommend more than what I needed. That's so important. I actually look forward to coming back.

People die yearly from a bad tooth! And dental coverage omg.. the insurance company will drive you…read morecrazy because you pay all this money monthly and nothing is covered. I called and insurance company which I will not name lol.. but Kaitlyn was on the call!! Her child even had surgery that week and she was still dedicated to getting my company to cover my procedure. Then the Dr. Ahn finished my procedure she was not only professional she is a perfectionist which EVERYONE needs to have in the medical field. 10/10 will recommend this place.. from the front desk to the Drs they care

Unfortunately, I cannot recommend Kelleher. My son's results were great but the front desk and…read moreservice were pretty bad. No calls about retainer trays ready, we showed up for an appointment and was told the business was closed, not friendly front desk staff and was told one time the only appointment for my son's Invisalign was at 8:30am, any day of the week. Kids have school and there needs to be options. It's gotten a bit better but we are moving. We have definitely let Penterson and Booth know and will hopefully find some better care for our other children elsewhere.

I liked the results the job was great everyone was nice and everything was very pleasant.read more

Let me start off by saying that I work in the film industry, so my smile and my teeth are a very…read moreimportant aspect of being on camera. Like most kids, I had braces when I was younger, and then like an idiot, I decided not to wear my retainer! (Ugh) This lead to many teeth shifting and my smile becoming crooked yet again. Fast forward a few years, I just finished attending a HUGE film festival and had many pictures taken of me. After looking at those images, I felt so insecure and ugly about my teeth and smile. I decided I wouldn't ever again show my teeth when taking pictures until I got them fixed. Dr.Dabney and his staff helped me start an Invisalign treatment and it was so incredibly easy and smooth. Even with all my travel, they were so helpful to work with and always offered themselves up to help me in any way possible. Even putting braces back on me for the few weeks I was home and coming in ON A DAY OFF to put a bracket back on that had fallen off! Today, I'm happy and confident in my smile and it's the biggest relief I've ever had the joy of feeling. I owe so much to these lovely people for all their hard work and professionalism. Love love LOVE! Thank you !!!

Referred to Dr. Dabney by one of his staff. Extremely welcoming, waiting area is comfortable and…read morequiet. Staff is courteous, always smiling and very informative of the orthodontic process. Dr. Dabney relates to his patients and explains the process and why he does it. I wouldnt go anywhere else.

We LOVE this dentist! Our 2 year old daughter is very nervous about medical professionals due to…read morethe pandemic and she's been here a few times since she got teeth. Every time they work SO hard to get her comfortable with them and they make amazing progress - we're always so impressed!

This is a great practice! I absolutely love Dr. Ethan and his team for my children's pediatric…read moreneeds. I love that this whole practice has so many services to offer. Dr. Ethan's team is always friendly, kind, efficient, and knowledgeable. They made me feel safe and comfortable with all the Covid precautions and the general infection control that they have in place. My son who sees Dr. Ethan, tends to be a worry wart, and even admitted going to the dentist is fun!

I had to have a tooth removed, which is never an enjoyable experience, but I'm so grate for Dr…read more Nicki Sparks, hygienist Brittany and assistant Mimi for making the process as smooth and stress-free as possible! From start to finish, they made sure I was 100% comfortable, and at no point did I feel any discomfort. I was bracing myself for pain and swelling after the procedure, but to my surprise, I felt fantastic! I am genuinely excited to move forward with my implant and get my new tooth placed. Thank you all for the exceptional care. Also, shout out to Tracy for calling to check on me!

I paid my bill, then after about a month I received a bill for $10. I have called several times to…read moreget that charge removed, but I always get their voice mail and I leave a message. They keep adding $10 per month for nothing. I'm never going back.

Dr. Lee has been a pleasure to work with over a very difficult case. He has persevered and…read moreperfected the alignments, banding, expansion and bracketing with care and concern for his patient and his family. He is very accommodating and available at any time to his patients. I would highly recommend him to others needing orthodontic care for themselves and their children.

From the owner: We are dedicated to providing quality orthodontic care in a warm, pleasant environment…read more Orthodontist Richard Lee and his staff work together to create a positive and personal experience for patients and their families.