It was a great experience, Devin was a pleasure in buying my first car. The only problem was they…read morehad no whipped cream. And it burned my tongue, coffee too hot. Water could have also been colder. My last complaint was there were no sodas for free, only for sale.

The experience was a wild ride! Found a car that I liked at the dealership with the help of one of…read moretheir salesman, went home and purchased it through their website, called the dealership about when I can pick up the car and they told me to go to the dealership that evening. I did, and I was told that it would take until midnight to get the docs ready. They blamed the confusion on the "call center". Even though I called the store directly, it goes to a call center...? I paid for an Uber there, $35. I couldn't stay until midnight, so I left. I paid for another Uber ride back home, $35. So far I'm out $70 and 2 trips to the dealership. I came back the next morning and spoke with a salesman (the one that showed me the car the day before) and he told me he would make sure the car was ready/washed and the papers would be ready to be signed the next day so I can pick up the car after a work trip. Great! I asked him to check to see if the car has a charging cable and to text if it did or not, but didn't hear back from him. But wait, there's more... I came back the next day and I arrived at 6PM as confirmed earlier that morning by text message. The car was not washed and docs weren't ready at 6PM. They said they thought I was getting there at 8PM, despite having confirmed I'd be there at 6PM. The first salesman I was dealing with wasn't there, so they handed me over to another salesman. So the wait begins... go back and forth with numbers, agree on price, then they put the docs together and washed the car. I get the car with 33% charge (it's an EV). The equivalent of buying a car with only 1/3 gas tank. They didn't charge it. Cool... fortunately, it has enough range for me to get home. I get home and find that it doesn't have a charging cable. I can't make this up... so I had to find a fast charger that night so that I would have enough range to use it the next day. I was shuffled around between a couple different salesman, but fortunately, Miguel, who was the final salesman I dealt with, was great to work with. I like the car and it was a good price. The lack of communication between the dealership, their "call center", their website, and some of their salesman leave something to be desired. This is not like buying a Tesla online. Much different experience. I'd give Miguel 5 stars for closing the deal, but the overall dealership experience could have been better. I'll give the dealership a 2.5. I'll round up to 4 stars total, but definitely be prepared for some run-around.

Glen! We bought the Tesla from you yesterday. You are one of the kindest men out there. So…read morepersonable, genuine kindness and friendly nature. There is hope for the future thanks to people like yourself and those wonderful sons of yours. I'm a naturally socially awkward person and you made me feel so at home, like I was hanging out with an old friend. Our collective three ADHD brains could be best friends I swear lol! The car blew me away. Driving home was how I learned of the one pedal driving - Brads whiplash will recover don't worry! I'll also be requesting a survey for feedback if I don't see anything emailed to me this week. Thank you Glen, I owe you a box of cookies. Katie and Brad. (PS) Your insurance had better solved that issue or we ride at dawn.

Had a very smooth experience with Josh Alawad. My process felt very seamless. He was very friendly…read moreand professional. I recently had some very off putting encounters at a few dealerships that made me never want to shop at one again. I was lied to about having a vehicle available to look at and pressured to consider other options I repeatedly said I wasn't interested in. I did not feel any uncomfortable pressure with Josh and got exactly what I wanted. The Carmax app is very user friendly. I was able to request my vehicle to be transferred to a location near by to test drive for free. My vehicle was ready and pulled up at appointment time. Paperwork was quick and easy. Thank you!

Wow. Love my car and David was very helpful sales person…read more Great detailing the car, all looked NEW!!!! Best place I have ever experienced in ALL my life buying of used cars, David A

::Edit after manager response and salesman message::…read morePrevious rating still stands, however after reading the managers response, getting a message from the salesman wanting to talk to me about my rating and seeing the price increase on the Jeep I had to pop back on and say maybe they know that the listing is dishonest? And to the managers response about adding a service package and other things, I was actually told the exact OPPOSITE. I was told it's a used car and if I drove out the lot and the engine fell out at the stop light up the road I was out of luck. Almost a direct quote. And in the same conversation was told repeatedly how you stand by your cars. Not sure what to think.

This is my second car purchased from Autonation Honda in Roseville…read more Our salesperson Ahmad was amazing. He listened to our needs and showed us used and new models. He was very knowledgeable about the products and helped us evaluate our needs to the appropriate units. Negotiations was easy with very little back and forth and closed the deal within an hour. Once the deal was done the paperwork took longer mainly because they were so busy for Memorial Day and it seems everyone was buying a Honda- lol. Overall, nice selection of vehicle to choose from, knowledgeable staff, friendly service. This is a second car we purchased from this dealership over the last several years, so I highly recommend them.

One of the WORST dealerships I've ever dealt with! I have never experienced such terrible customer…read moreservice! We came in ready to buy a car, but the sales staff, specifically Azzeddin Sanif and Aubrae Knight, lied in response to practically every question we asked, making up facts out of thin air and trying to convince us that certain add-ons and extra charges were mandatory because "it's the law" - which was an absolute lie!!! We wasted THREE hours of our time dealing with some of the most incompetent and unprofessional employees I've ever encountered! In the end, we walked out without buying a car and ended up purchasing one at another dealership instead. DO NOT waste your time at this dealership! Save yourself the frustration and go somewhere else!

Pick N Pull Rocklin is a great location for my auto parts needs…read more Joe has provided me with exceptional customer service on multiple visits to this yard. He is knowledgeable, always has a great attitude and is eager to help in a timely manner. The staff at this location are great overall and make me feel valued as a customer every time. Give this place a try for your auto parts needs or if you a looking for a whole builder car they have great deals. Many thanks to Joe and the entire staff at the Pick N Pull in Rocklin CA.

Great service at register. One majestic shade tree memorable. Lots of fresh cars…read more Usually inthe bay area every car is all picked and pulled. Not here. Lots of cars had been there months but still had parts that were not all torn up. Found some vintage interior parts that would be impossible to find anywhere. Was out in the general area visiting my fiend Jeffery. He's a good guy.

Here I am back again at Enterprise Car Sales. My experience was so good, that I brought my daughter…read morehere to check out the cars. We were mostly planning on looking to see what her options are and what payments would be like. As a young adult, a car payment could help build her credit, too. When we walked in, it was an hour before Enterprise Car Sales was to close. We were greeted by Jimmy. Jimmy had a smile on his face and took us over to his desk. I felt like we were with the right person because Jimmy had more than half a dozen awards around his desk. He let us know that these cars used to be rentals and that they go through a 109 point inspection. They are priced below Kelly Blue Book pricing, so no need to worry about haggling. After asking my daughter what features she would like to have, and what kind of monthly payment she could afford, Jimmy took a few minutes away to find her something that would match what she wanted. He allowed her to test drive a few cars and after the 2nd test drive, she was set on her new car. What a beauty! While we were inside going over the paperwork and doing the down payment, someone was outside super cleaning her car. The process isn't quick when you are looking for what's perfect for you, but the experience at Enterprise Car Sales is worth the time! Thank you, Jimmy!!

Potential customer having a hard time with parking and one of the salesmen was extremely rude to me…read morefor no reason whatsoever. I don't know his name as nobody could tell me who he was based on my description as I wanted to complain to management. He asked me to move my car, I gave a suggestion for more clear parking as the customer parking sign points to the lot I parked at (since there was no more parking in the adjacent lot outside the sales building. 3 other cars were parked in the same lot, and someone came to park right after me and he didn't say anything to that customer. I said it would be easier to figure out if the signs weee easier to read and the told me to "keep my suggestions to myself." Extremely rude, unprofessional and unwarranted to talk to a customer that way, in front of other customers he was helping. This is unacceptable behavior.

Treated me pretty well & have worked well when coming in for warranty work or oil changes, they…read moreeven made a custom AN fitting when the part no longer existed & even gathered me some oil samples when requested so over all a great experience. So much so I drive all the way from Elk Grove to this dealership in Roseville way better then the dealer we have here in Elk Grove smh those guys put a damn Chinese oil filter first time I tried them, never again. Stick to Roseville!

We've purchased 2 vehicles at Auto Nation at the auto mall. A Jeep Rubicon in 2011 and a Toyota…read moreTundra 2026. The Jeep experience was great loved the staff and overall vibe of the place. This year purchasing the Tundra was not a great experience. We wanted to test out the track, they didn't have a key, so we couldn't test drive it. Then the following Monday, they got a key and we test drove it. We bought it right away. We waited four hours to start the payment process and we were paying cash. The finance guy was newish, but very good and quick also apologetic for the wait. My husband had to leave and go to work while I sat there doing the finance portion. After we got through all that, we asked about a second key, and they said they don't have one, but they would get us one. Keep in mind, just to get a test drive and get answers from people we had to write to a manager online, plus call the shop. I don't know how many times before they finally let us know that they had a key and we could come test drive the truck. Repeatedly, we brought up needing a second key and the general manager said she would ensure that we got a second key. That was in June 2026. It is now the end of October 2026, and after multiple calls, multiple attempts, we have still not got a key, nor are we getting a callback from the general manager... Every time we leave a message for her, the person that answers the phone says they will directly make sure that they put a note right in front of her face on her desk so that when she gets in she can call us to this date we still have gotten zero return call. They're just glad they sold us a truck and now they've washed their hands of us. Very poor customer service. Also, there's a vibe in the place almost 80% of their staff seem like they were new, like they had a major turnover or something. Our salesperson was new, the finance guy was new, and the other people we talked to were new. It just didn't feel like it used to feel when it was under old management in 2011. My next option is to take time off work, drive over there and stand in front of the general manager and ask for the promised key.

Very. Ice and accommodating staff. Seems like the place isn't as nice as years ago prob due to bmw…read morenot doing that well as a brand. But I like servicing my car here.

I just had one of the most disappointing service experiences I've had with BMW…read more We spent nearly an hour on a Saturday simply dropping off my X3 M50 for service. Prior to the appointment, BMW made it sound as though the vehicle would need to remain there for the weekend, so we planned accordingly. Once we arrived, we learned that the vehicle essentially only needed an oil change. I'm extremely frustrated that this was never communicated to us beforehand. Our service advisor, James Brown, could clearly see that we were unhappy with the amount of time we had already spent there and with the lack of communication. Unfortunately, instead of trying to improve the experience or show any concern, everything felt very "by the book." There was no real effort to acknowledge our frustration or make the situation better. Even the loaner vehicle we were given felt like an afterthought. I understand that an identical vehicle may not always be available, but considering that I brought in an X3 M50 and the inconvenience we had already experienced, I would have appreciated some effort to provide a reasonably comparable BMW or at least offer some type of accommodation. What bothered me most was not simply the wait or the loaner. It was feeling like James knew we were unhappy and simply did not care. I expect much better communication, efficiency, and customer service from BMW. Spending an hour just to drop off a vehicle for what turned out to be an oil change, after being told we would need to leave it for the weekend, was incredibly disappointing.

Cool easy car buying experience today. Props to Felipe for leading the sale. Sean in financing…read moretransparent in the signing process when I decided I didn't want something additional he restarted the paperwork. Excited to drive the new car

I called on the morning and was given afternoon appointment to repair a tire with screw at the…read moreback. Upon arrival I was declined to be serviced. The staff told me there were busy and short handed. I was sent away to American Tire on my situation. I purchased my Subaru a year ago and surprisingly to get this kind of service. I wasn't even given a chance to be rescheduled at all. Such a disappointment with this Subaru service and attitude in Roseville.

I had a very easy and pleasant experience at Roseville Toyota. I purchase my beautiful Lexus NX!…read moreMy sales rep Denys was wonderful! Very professional, personable and informative. I loved that he treated me like a friend instead of a sale. There was never any pressure. Which I find refreshing. Everything went smoothly with Denys. Even the financial rep Quinn was amazing too! They explained everything. They chatted with me like old school mates catching up. Finally Matthew handled the paperwork and contracts. He was incredible as well! I never felt uncomfortable or pressured. It was hands down the best car purchase experience I've ever had.

A few weeks back I had a disappointing experience just from observing how people were treated…read more While I was there, I saw a man who was professionally dressed and appeared to be there for an interview. I overheard him politely asking for a manager several times, but no one seemed interested in helping him. Instead, managers walked into their offices or assisted others while he was left waiting. Watching that made me question the level of customer service and professionalism at this dealership. If someone who is simply asking for assistance is ignored, it makes me wonder how customers are treated after they've made a purchase. First impressions matter, and this experience left me feeling like this isn't the kind of business I'd feel comfortable spending my money with. I hope management takes customer service and basic courtesy more seriously in the future.