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    DriveTime Plaza

    3.6 (23 reviews)
    Closed 10:00 am - 7:00 pm

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    My boyfriend went to test drive a car at this dealer and unfortunately he left his phone and vaping device in the car. About an hour or 2 passed when he figured out where he left it, we made our way back to the dealer and when we arrived my boyfriend walked onto the car lot and opened the passenger side door to retrieve his phone and vaping device. Mo comes running over screaming at my boyfriend that he is a piece of s*** for leaving a bad review about customer service. He then put his hands on my boyfriend and pushed him almost to the ground. My boyfriend started walking away and Mo followed him to our car and forcefully opened our car door and was screaming at us and not allowing us to drive away. I then started recording and the rest is in the video. Mo is a horrible person and will assault you if you leave a bad review :(

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    Photo of Danny R.
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    7 months ago

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    1 year ago

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    1 year ago

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    Moe T.

    Thank you Michael

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    1 year ago

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    11 months ago

    Awesome guy, bought part that needed to be fixed for us, very kind person. Do your business here.

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    1 year ago

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    1 year ago

    I brought my Tesla in and Mo, the owner, took care of all the issues right away. His professionalism and attention to detail were top-notch.

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    3 years ago

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    4 years ago

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    Moe T.

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    2 years ago

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    3 years ago

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    Moe T.

    Helpful 1
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    3 years ago

    Was sold a car that burned so much oil I can barely drive it. The car could not pass a smog check shortly after purchase

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    3 years ago

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    6 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    5 years ago

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    Moe T.

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    5 years ago

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    Moe T.

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    Review Highlights - DriveTime Plaza

    We live over two hours away and Moe even helped us find a way to hold the car for us until our loan was fully funded.

    Mentioned in 5 reviews

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    EchoPark Automotive Sacramento

    EchoPark Automotive Sacramento

    2.2
    (259 reviews)

    This is our families third vehicle purchase from here. Mustafa did a great job assessing our needs…read more All the way from what we thought we want to what we really want and need. Thank you so much for giving us the best experience possible!

    The experience was a wild ride! Found a car that I liked at the dealership with the help of one of…read moretheir salesman, went home and purchased it through their website, called the dealership about when I can pick up the car and they told me to go to the dealership that evening. I did, and I was told that it would take until midnight to get the docs ready. They blamed the confusion on the "call center". Even though I called the store directly, it goes to a call center...? I paid for an Uber there, $35. I couldn't stay until midnight, so I left. I paid for another Uber ride back home, $35. So far I'm out $70 and 2 trips to the dealership. I came back the next morning and spoke with a salesman (the one that showed me the car the day before) and he told me he would make sure the car was ready/washed and the papers would be ready to be signed the next day so I can pick up the car after a work trip. Great! I asked him to check to see if the car has a charging cable and to text if it did or not, but didn't hear back from him. But wait, there's more... I came back the next day and I arrived at 6PM as confirmed earlier that morning by text message. The car was not washed and docs weren't ready at 6PM. They said they thought I was getting there at 8PM, despite having confirmed I'd be there at 6PM. The first salesman I was dealing with wasn't there, so they handed me over to another salesman. So the wait begins... go back and forth with numbers, agree on price, then they put the docs together and washed the car. I get the car with 33% charge (it's an EV). The equivalent of buying a car with only 1/3 gas tank. They didn't charge it. Cool... fortunately, it has enough range for me to get home. I get home and find that it doesn't have a charging cable. I can't make this up... so I had to find a fast charger that night so that I would have enough range to use it the next day. I was shuffled around between a couple different salesman, but fortunately, Miguel, who was the final salesman I dealt with, was great to work with. I like the car and it was a good price. The lack of communication between the dealership, their "call center", their website, and some of their salesman leave something to be desired. This is not like buying a Tesla online. Much different experience. I'd give Miguel 5 stars for closing the deal, but the overall dealership experience could have been better. I'll give the dealership a 2.5. I'll round up to 4 stars total, but definitely be prepared for some run-around.

    CarMax

    CarMax

    3.0
    (802 reviews)

    Had a very smooth experience with Josh Alawad. My process felt very seamless. He was very friendly…read moreand professional. I recently had some very off putting encounters at a few dealerships that made me never want to shop at one again. I was lied to about having a vehicle available to look at and pressured to consider other options I repeatedly said I wasn't interested in. I did not feel any uncomfortable pressure with Josh and got exactly what I wanted. The Carmax app is very user friendly. I was able to request my vehicle to be transferred to a location near by to test drive for free. My vehicle was ready and pulled up at appointment time. Paperwork was quick and easy. Thank you!

    Buying a car can be stressful, but Harsha at CarMax Roseville made the entire experience smooth,…read moreeasy, and enjoyable from start to finish. From the very beginning, Harsha was incredibly attentive, responsive, and genuinely cared about making sure everything went as smoothly as possible. He kept me informed every step of the way, answered all of my questions promptly, and even took the time to respond to me on his days off. I always felt like I knew exactly what was happening and never had to wonder about the status of the process. He made both purchasing our new car and trading in our previous vehicle completely seamless. His professionalism, communication, and dedication to excellent customer service truly exceeded my expectations. I highly recommend Harsha to anyone looking to purchase a vehicle. His kindness, honesty, and commitment to his customers made all the difference, and I am so grateful for the exceptional service he provided. Thank you, Harsha, for making what can often be a stressful experience such a positive one!

    AutoNation Honda Roseville

    AutoNation Honda Roseville

    2.9
    (1.1k reviews)

    This is my second car purchased from Autonation Honda in Roseville…read more Our salesperson Ahmad was amazing. He listened to our needs and showed us used and new models. He was very knowledgeable about the products and helped us evaluate our needs to the appropriate units. Negotiations was easy with very little back and forth and closed the deal within an hour. Once the deal was done the paperwork took longer mainly because they were so busy for Memorial Day and it seems everyone was buying a Honda- lol. Overall, nice selection of vehicle to choose from, knowledgeable staff, friendly service. This is a second car we purchased from this dealership over the last several years, so I highly recommend them.

    Buyer beware - Autonation Honda of Roseville will not assist you with issues after purchase. It's…read moreclear why they aren't accredited with the better business bureau. I purchased a 2019 Honda Clarify in April of 2025 and was initally very please with my purchase. But when I went to file my taxes this year, I found out the dealership did not submit the required time of sale report to the IRS so that I could claim the clean vehicle tax credit the car qualified for. I tried reaching out to both the salesman and the finance manager who sold me the car initially for help - ironically in an email where the salesman, Malek, assured me that one I buy from Honda I'm a part of the "Honda Family", and they never responded! I called multiple times with and was told another finance manager, Kyle Smith, was responsible for filing these reports. He never returned my calls or voicemails. So finally I drove all the way to Roseville from Sacramento to handle it in person. Kyle Smith, their finance manager, was incredibly rude and dismissive, and wouldn't let me get 2 words out before interrupting to tell me there is nothing they could do. He walked off and refused to help more. I turned around and found another manager who was able to go to their "controller" Sabrina Radoff and she magically found a way to press the required buttons to file the report they should have filed a year ago. No one apologized for how I was treated by Kyle or for not returning my emails or calls until I sent an email asking for an apology and explaining how awful my encounter with this business was. Lesson learned: Do not buy from Autonation Honda of Roseville - they are happy to help before the sale, but afterwards, getting them to do basic things to help you is like pulling teeth.

    Enterprise Car Sales

    Enterprise Car Sales

    4.1
    (93 reviews)

    Here I am back again at Enterprise Car Sales. My experience was so good, that I brought my daughter…read morehere to check out the cars. We were mostly planning on looking to see what her options are and what payments would be like. As a young adult, a car payment could help build her credit, too. When we walked in, it was an hour before Enterprise Car Sales was to close. We were greeted by Jimmy. Jimmy had a smile on his face and took us over to his desk. I felt like we were with the right person because Jimmy had more than half a dozen awards around his desk. He let us know that these cars used to be rentals and that they go through a 109 point inspection. They are priced below Kelly Blue Book pricing, so no need to worry about haggling. After asking my daughter what features she would like to have, and what kind of monthly payment she could afford, Jimmy took a few minutes away to find her something that would match what she wanted. He allowed her to test drive a few cars and after the 2nd test drive, she was set on her new car. What a beauty! While we were inside going over the paperwork and doing the down payment, someone was outside super cleaning her car. The process isn't quick when you are looking for what's perfect for you, but the experience at Enterprise Car Sales is worth the time! Thank you, Jimmy!!

    Potential customer having a hard time with parking and one of the salesmen was extremely rude to me…read morefor no reason whatsoever. I don't know his name as nobody could tell me who he was based on my description as I wanted to complain to management. He asked me to move my car, I gave a suggestion for more clear parking as the customer parking sign points to the lot I parked at (since there was no more parking in the adjacent lot outside the sales building. 3 other cars were parked in the same lot, and someone came to park right after me and he didn't say anything to that customer. I said it would be easier to figure out if the signs weee easier to read and the told me to "keep my suggestions to myself." Extremely rude, unprofessional and unwarranted to talk to a customer that way, in front of other customers he was helping. This is unacceptable behavior.

    BMW of Roseville

    BMW of Roseville

    3.0
    (655 reviews)

    My first time as this location, just an oil change, service was great, my car was done within the 2…read morehours they promised. Complimentry Carwash was HORRIBLE! I've never received my car back after a service looking so bad as I did from this location!

    I purchased a CPO 3 Series from Roseville BMW at the end of March 2026. The sales associate I…read moreworked with was friendly and professional, and the overall buying experience initially seemed very positive. My interaction with the finance manager also appeared satisfactory at the time. However, I later discovered a significant issue. During the financing process, I purchased a maintenance package that I was told would provide coverage for six years. A few weeks after the purchase, I learned that the package actually only covers three years. Had I been given accurate information, I would have evaluated the purchase differently. Since discovering the discrepancy, I have made multiple attempts to contact the dealership for clarification and resolution. Unfortunately, my calls have either been disconnected, or messages have been taken without any follow-up. While my experience with the sales team was positive, I am disappointed by the lack of communication and the apparent misrepresentation of the maintenance package. I would encourage anyone purchasing a vehicle there to carefully review all finance and warranty products and verify the details independently before signing.

    Roseville Toyota

    Roseville Toyota

    2.4
    (2.1k reviews)

    Service 5 Stars + Sales interactions 0 stars = 3 Stars for experience…read more On my fourth 4Runner and fifth Toyota over the past 35 years. Even though I live out of the area, my most reliable and trusted service experience has consistently been with Roseville Toyota. That's exactly why I coordinate my maintenance around trips to the area. Kerry S. has been my service advisor many times, and I always appreciate his straightforward, practical advice - telling me exactly what makes the most sense. I'm truly grateful for the excellent care I receive here. While my service experience has been truly exceptional, I would NEVER purchase a vehicle here based on my interactions and observations of the sales team. Car sales traditionally carries a stigma, but the conversations and interactions I've experienced and overheard here represent the worst of the worst. Being present for extended periods of time during service visits over the years, and with what I call a carefully tuned gift of situational awareness only confirmed this conclusion. Its big corporate numbers game here only, and not worthy of any loyalty.

    A few weeks back I had a disappointing experience just from observing how people were treated…read more While I was there, I saw a man who was professionally dressed and appeared to be there for an interview. I overheard him politely asking for a manager several times, but no one seemed interested in helping him. Instead, managers walked into their offices or assisted others while he was left waiting. Watching that made me question the level of customer service and professionalism at this dealership. If someone who is simply asking for assistance is ignored, it makes me wonder how customers are treated after they've made a purchase. First impressions matter, and this experience left me feeling like this isn't the kind of business I'd feel comfortable spending my money with. I hope management takes customer service and basic courtesy more seriously in the future.

    DriveTime Plaza - usedcardealers - Updated August 2026

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