We just bought a used car from Firkins Used Cars and it was the best experience we ever had buying…read morea car. Dwayne Josey was very helpful and got the car through the service department for a test drive so fast. The car had just come in and my son knew he wanted it. Dwayne was incredible and got the deal done right away. I strongly recommend.

From the owner: Firkins Auto Group, has been selling new and pre-owned vehicles in Bradenton for over 65 years. All…read moreof our dealerships are family-owned and operated. We also have a long-standing tradition of supporting our community and staying active in local organizations. We are proud of our reputation as “The Low Price Leader” for Manatee, Hillsborough, Pinellas, and Sarasota counties!

Took my vehicle in the other day for a service repair. No appointment, no problem. I asked if…read morevehicle could be fixed by the end of day. They were able to diagnose issue, fix it and also performed a tire rotation and oil change. They always provide exceptional customer service, always friendly! Repairs pricing was fair as well.

One star only because zero is not an option…read more I purchased a Certified Pre-Owned 2025 Nissan Kicks SV from Firkins on July 17, 2026. I was a returning customer, and my parents have purchased multiple vehicles there. At the dealership, the interior smelled heavily of lemon and cleaning chemicals, and the paperwork indicated no smoking history. Once the fragrance faded, a strong cigarette odor became obvious and eventually came through the A/C. Everything that followed happened within approximately 30 days. I returned to Firkins three times. The first appointment was an ozone treatment. The next two supposedly included ozone treatments and professional details, for a total of three ozone treatments and two details. During the first appointment, I was told to walk around the property and wait about two hours rather than being given a rental. Firkins replaced the cabin filter and left about five air fresheners inside. The fragrance was overwhelming, and the cigarette smell returned within five days. I repeatedly contacted Logan and Jef about the odor and a missing cargo cover. Calls from my regular number went unanswered while a private call was answered, making me feel screened. Logan said all he wanted to do was sell cars, and Logan and Jef called the situation "just car business stuff." I escalated it to John Gross. To his credit, John initially listened and apologized. He resolved the cargo cover, arranged a Nissan fan-motor repair, coordinated more treatments and extended a rental while I traveled. Firkins provided rentals for the second and third appointments. I appreciate those efforts, but they did not resolve the main problem. I was told one treatment cost more than $600 and used three systems. Jef said the vehicle had been scrubbed and the odor should not return unless the interior reached approximately 200 degrees, an unreasonable explanation for a vehicle in Florida. After one treatment, the smell was immediately worse. The vehicle was returned dirty, with tags and plastic inside. Although they knew when I was arriving, it was left in the back. After two supposed professional details, I wiped the seats with water and a white cloth. It came back black with residue. I have not had the vehicle cleaned elsewhere, so its condition reflects only what Firkins allegedly did. The A/C smell has stopped, but the cigarette odor remains. Gino Finelli said he could not smell it despite being sensitive to smoke, yet other people notice it immediately. After the third and final appointment, I found a large tear on the back of the driver's seat. I have timestamped photographs from before and after every appointment. I requested the listing, intake and detailing photos. Gino said he and Jason inspected the vehicle and found no evidence Firkins caused the damage, but Firkins provided nothing that resolved the discrepancy. The seat remains damaged. Firkins offered to buy the Kicks back for only the vehicle price, excluding taxes and fees. That would have left me owing more than $2,000 on a vehicle I no longer owned. John repeatedly pushed a trade-in, which would move that loss into another purchase. Neither proposal made me whole, so I kept the vehicle. Emails eventually stopped receiving responses. Within my first 30 days, I dealt with three unsuccessful odor treatments, two questionable details, smoke through the A/C, a missing cargo cover, a fan-motor repair, seat damage and a buyback proposal that would cost me thousands. I acknowledge the rentals, repair attempts and the issues John initially helped resolve. However, effort is not resolution. The cigarette odor remains, the seat is still torn and I now have to pay for professional smoke remediation myself. This has been the worst customer-service experience I have had with a business my family supported for years. I cannot recommend Firkins. UPDATE: Their response said the General Manager would reach out to discuss my concerns. Six days have passed, and I haven't heard from anyone. This lack of follow-through reinforces my experience and is exactly the poor customer service I was describing.

I had a flat ripped tire and rolled into the gas station in front of this store. I went inside and…read morethey were able to put a temporary tire that would allow me to drive on highways until I could get the correct new tire ordered. They were super helpful and quick. I would definitely recommend this business highly.

I don't usually leave reviews, but this experience felt misleading and unprofessional from a…read morepricing standpoint. I was originally quoted one price for the repair, but later I was told the cost went up because I "needed hoses added," with no clear explanation or proof provided for why those parts were necessary. There was no documentation, no visual inspection shown, and no real breakdown to justify the added work--just a verbal claim that it was required. On top of that, the final charge ended up being more than 3x what the same OEM part is listed for at Ford, which raises serious concerns about how the pricing was marked up and presented. The issues didn't stop there. This happened on a Friday. I was told my car would be ready before 4:00 PM, but around 4:30 PM I only received a last-minute text update. I arrived at approximately 5:09 PM, and the shop was already closed. There was no one available, no way to speak to anyone, and no reliable way to get updates or access my vehicle. Because of the timing and the fact that it was already Friday evening, my car would have been stuck there all weekend until Monday, which directly affected my work schedule. I had to go out of my way to find and contact the owner myself just to avoid being left without my vehicle for multiple days. While I did get my car back, the overall experience felt inconsistent, poorly communicated, and not handled in a transparent or professional way

I've only been to this dealership for service, but I've been very happy with the two times I've…read morebeen there. Everybody's very friendly. My service technician (Carey) is professional and friendly. I would definitely rate my service technicians service and professionalism five out of five. I have found that the service department can make her break a dealership for me wanting to do business with them in the future. I didn't buy this car at the dealership, but based on the service department, I will definitely be shopping here when I need a new car.

They sold me a truck with engine damage because they used the wrong oil. I bought a 2024 Ram 2500…read morewith the diesel engine and they installed 15W40 oil. There is a technical service bulletin from Ram that says you cannot use 15W40 oil because it would cause engine damage. Cox Chevrolet refuses to undo the deal they change the oil with the correct oil and are acting like everything is fine now. After speaking with the local Ram dealership they said that the wrong oil would cause it to void the powertrain warranty and cause engine damage and potentially engine failure. They do not want to help me address the situation other than the oil change that they already did.

Negative reviews are a little extreme I see. I am a business owner and know how day to day…read moreoperations go. Sometimes the phones are busy. Sometimes you can't get ahold of who you want...at the exact time you think is best for you. The truth is, they are awesome, they are busy, but when you are in touch with someone, the service is outstanding. Yes, I did have to wait for back ordered parts and sometimes call back a few times. The end result is what matters. Everything was taken care of and they went above and beyond to make sure the finished product is what I expected. I would never want to be in customer service because for every one great review you get the complainers who just simply don't understand that the world is not a "your way right away" truth. Eric Erkckson was my collision representative. He was the nicest and straightforward guy out there. Thank you Eric for taking the time to make sure I was taken care of and understanding my concerns. I just wanted to leave a review for the team that really don't deserve the negative comments I read.

WOW it's NOT all big bows and sunshine at this dealership. I had to buy my own bow so just stop!…read more BUYER 100% BEWARE CUIDADO, COMPRADO SEVERE operational dysfunction so bad that they are in violation of multiple explicit provisions of Florida Statutes § 320.27 (Motor Vehicle Dealers) and Florida Statutes § 501.204 (Deceptive and Unfair Trade Practices Act - FDUTPA). Ryan Overstreet asked me to REMOVE my GOOGLE REVIEW, my 100% honest account of how they sold our trade without the proper NYS Gifting form because it was illegal. My negative review brings their stats down and calls them out on their deceptive sales practices! From what I understand after the past two months of doing my research, Google Reviews are pretty damn important for a car dealership. DID YOU KNOW: Dealerships can request your google reviews to be taken down and you will never know unless you go incognito! Since Ryan knows how to manipulate the Google reviews process, and KNOWS a "Local Guide Review" takes Relevance, he has "local guides" put these "great reviews" out there to override the negatives. How "real" are these local guide reviews, Google? Does the Dealership CREATE these factious profiles just to override negative reviews? Hummmmm? Why does this dealer has a review rating of 4.3 on Google, but less that 3.4 on DealerRater and less than 1.9 on Yelp? THANK YOU YELP for allowing us to tell our story without being manipulated by the dealership to take it down! Negative reviews tell you the true story! Positive reviews just make the dealership look good and now after doing 2 months of research, I have learned can be easily manipulated. DON'T BE FOOLS. Read the NEGATIVE reviews. Clearly these guys (mostly all male dealership-stereotypical car dealership), are experts at the ole "BAIT & SWITCH and in my opinion, Ryan should just teach classes in this because he's the GM ringleader expert! There are only a few women that work at this dealership; one that answers the phone and another who responds to reviews. Why are these positions not given to a man?? I'll let you think about that one for a bit. SITUATION: We traded 2 vehicles in for 2 new vehicles. My first new car purchase (no lease) at 57 years old and I deserved it after raising 4 children and working a high stress job, even holding 3 jobs during my children's early ages while pregnant. They took trades, didn't get the required gifting form for one of the vehicles and the story has been a 2 month NIGHTMARE! I'm a pit bull and will fight to the end so I am in for the long haul and will try my hardest to get Gettel Toyota of Bradenton held accountable for their deceptive business practices. I flew from NY to FL after the trade was restructured and they took a $1,500 payment as a deposit. Gettel knew I was coming but illegally sold the trade to a third party. When I arrived at the dealership, they had me sign the proper cash deposit Gifting Form, then isolated me in the office, had another manager come in, to tell me they sold my trade and they would get me a rental car to drive home. WOW again! THEN ON TOP OF IT, they pulled me into another office with Yarel (who was really nice by the way) and tried to get me to sign my life away and give me pennies. I REFUSED and left back home to NY w/paperwork in hand after crying at the dealership for hours trying to figure out my next move (I was supposed to be driving home at this point). If you value your money & especially your time, GO ELSEWHERE to get your Toyota. If you like playing games (hope you're great cuz these guys are experts), sitting in a dealership for days, then by all means go to Gettel Toyota of Bradenton. I would have loved to leave a great review but the amount of mistakes that STILL keep occurring is unfathomable, after being ghosted and referred to their attorney? After spending $125,000 all in, I need to be honest for you hard working Floridians who are getting ripped off. My sales guy Mick - TOP NOTCH and so was Sebastian! Rey, moved from Sales to Finance; sweet kid made to stay past 12am; Jon threw him to the wolves instead of mentoring the poor kid! Let's be honest because Gettel Management and Dealership as a whole is NOT. Sales guys are supposed to make you feel all warm and fuzzy! How do you think (according to Jon Cruz), this dealership sells over 300 cars per month (or between 10-15 cars per DAY)??? Fast talkers. They will do whatever to sell you a vehicle! Period. WHAT CAN WE DO TO GET YOU INTO THIS CAR TODAY? The operational end at Gettel Toyota of Bradenton is a complete disastrous failure and should be closed immediately for full and proper training in the back end. Period. Who doesn't feel great after getting a new car? Unfortunately, me! It has been 50 days of aggravation but DMV will hold them accountable. BUYER BEWARE and heed my warning. Take your business elsewhere.

Shut this place down, stuck with a car for over 2 years and only made a fraction of the payment. It…read moreis in the shop every other day and no one can seem to fix the thing. SHUT THIS HELL HOLE DOWN!!! SUNNY FLORIDA CARS IS CORRUPT AND DISGUSTING. The secretary doesn't read any paperwork that tells you the real terms, just reads tiny parts (you can't even see the paperwork until after you sign, and it's a huge stack) So, you're signing your life away without really knowing. I know stupid me! The salesman "sells" you on this amazing warranty that will fix anything with a deductible. News flash, no one wants to deal with it, so you end up paying all repair cost!!!! Run, run far away! PLEASE!

Bought a car for my 17-year-old and should have known it was too good to be true. Beautiful and…read moreclean car with reasonably low milage. Ran perfect for 2 weeks until it didn't. The extended warranty we bought on it because it was used, refuses to pay for any of the repairs needed and now we found out the manifold was essentially crazy glued together. It has been in the shop for over 2 months and besides the down payment and monthly payments we are now out another couple of grand. All this so our kid could have a safe and reliable car. Who does this? We are hardworking and just trying to do right. Would NOT ever recommend anyone dealing with this place. What a joke!

We had them fix my van and they were so honest about the problem that we had them fix our car as…read morewell... They are incredibly nice and beyond fair with pricing...Good honest mechanics are more valuable than Doctors so lock in this place

Check engine light came on and they got me in same day. The technician was extremely good natured,…read morefriendly and patient. He explained to me what the issue I was having was and fixed it in fifteen minutes.

Excellent experience at Gulf Euro Clinic. I drove down from Vermont and had to have a big repair…read moredone that my VW dealership back home missed and the local dealership in town wanted to way overcharge me for. These guys did a great job. They were thorough and explained everything that needed to be done and why so that I would feel safe and confident on the drive home. And their pricing was competitive. The owner even offered to throw in some parts at cost to help me out. Shout out to Mike and Sam the mechanic who got on the phone with me and answered all my questions (who does that!) and Mike who personally made sure I felt well taken care of and paid attention to all of my concerns. If you have a European car, I cannot recommend this place enough!

Needed new fuel line BMW 128i . I've been trying to find good Beemer mechanic for awhile now…read more I FINALLY hit gold with Gulf Auto Clinic everyone there was exceptionally helpful. Got estimates and ride home from them then picked me up when it was done only bit over an hour later. That in itself is a major find add the very clean shop, reception area , the all around pleasant attitude, knowledge, price this is the first shop since I moved here 3 yrs ago that actually has it all‼ I will be bringing my car here from now on. They also did not leave greasy hand/ foot prints all over my car. A first since I moved here. I highly recommend this business.

This dealership is absolute trash. They scam people with fake prices and when you call, they just…read morehang up on you instead of helping. I called and they tried to charge me again for something I had already paid - completely disrespectful and unprofessional. I was "helped" by Alexander Reyes, and let me tell you, for your own good, stay far away from this place. They sold me a car with thousands of problems right from the start. This is without a doubt the worst dealership in Bradenton - pure garbage. If you value your money and sanity, avoid Prime Cars at all costs.

Friends, whatever you do, do not buy a car from this place. These people are fraudsters who never…read morekeep their word. They treat you exceptionally well right up until the moment the sale is finalized; however, the instant you drive off their lot--even if the car breaks down while you are still within their premises--they are such despicable sellers that they won't even acknowledge the issue. Do not, under any circumstances, buy a car from them. They sold me a 2020 F-350 model and claimed it came with a warranty valid up to 100,000 km. When I went to Ford to verify this, I was told that the warranty covered only the engine. These sellers refused to accept responsibility for any other defects or repairs. They are nothing but con artists. Do not buy a car from them! This cost me a fortune; I got burned, so don't let the same happen to you. Don't let your hard-earned money go down the drain. I am warning you in good faith--as one human being to another--so that you don't lose your money. These people are truly that deceitful.