I am new to Florida and I rely on Yelp for help with projects. I am very happy they recommend Clark…read moreAuto Group because they were excellent in scheduling, service, and reasonably priced. I am very happy with the service I received. The manager and technicians were friendly and polite.

The rear bumper on my car was damaged on each side while parked at the grocery store, on 2…read moredifferent occasions. One guy left his name and insurance info. So I got quotes from 3 auto repair shops. One bid was $3000 and this auto repair shop did both sides for $1000. The Bumper looks great! I'm glad I took the time to get multiple bids. I would recommend Clark Auto Group. They're in the vicinity of the New Car Dealerships.

This BMW dealership needs help. The service advisors need to be trained on customer expectations,…read morecustomer correspondence skills, warranty contact time management, ( don't wait till 450pm to call when they close at 5pm)) Is this an avoidance technique? The dealership is very nice looking. Mechanic didn't know what a single use head bolt was and video recorded him saying when I pulled out the bolt the threads were stripped. It's a single use bolt to torque specs. Please train these mechanics and encourage them to do research. This will give confidence to customers. Service advisors need to be able to communicate better with techs and relay to customers. I hope this is helpful to upper management. Given I have been a service advisor at MBUSA and Caliber Collision over 10 years and highly successful. Team members have always worked hard when they are communicating well and sharing the repair process with the customer. You need to step up the pace and hustle. Multi-tasking is a skill that is learned. All the best. J

Greg Jones was great but no longer there…read more New service manager made me feel like a number - doesn't have 2 mins to talk to me after 1 1/2 weeks. Also, highway robbery - $1,500 for an upper radiator hose after paying $3,700 for a radiator replacement 3 weeks before, on a 2018 5 series.

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

This dealership is not what it use to be...total money grab. I had 3 recalls "service campaigns"…read moreon my 2022 so brought it in as it was due for 15K mile check as well (technically the car is old enough for the 20K mile check). I barely drive the car but was told that despite only driving the car 2K miles since last oil change, because it was a year since the oil change, that I was due for an oil change. I declined even though a coupon was offered. The business model is to get you on all the extras when you bring your vehicle in for routine recommended maintenance. You will be told it is all needed "to keep your car running" but my response to that is why should I have to pay 100s of dollars to keep a 2 year old, $60K car with only 15K miles running? If that's the case I should have just bought a 15 year old beater and then I wouldn't complain if I had to spend money to keep it going. This car also had battery replaced in the first year. Service told me if I don't use the car for at least a month that I need to keep it on a trickle charger....WHAT?!?! Brand new car that has to be on a trickle charger if I don't drive it every 4 weeks at a minimum or unplug the battery....huh. I solved the problem by letting the Lexus app expire so that way the car wasn't constantly trying to connect with the satellite when not in use, draining the battery. Lastly, get that remodel done. That place is a hot mess, confusing, no orderly system, and all you do is wander around a construction site maze trying to find your way to the door. It makes one want to avoid this place at all costs. P.S. never did get my tires rotated, service video showed "they were fine, no need to rotate"....imagine that. But at least I didn't get gouged on all the extras.

I take my car there to change the oil as it is complementary due to my brand new car purchase. But…read moretoday I paid for some services due to mileage. So please read this. These people are money vampires honestly. The services I needed were cheaper than the labor cost... I paid 60% or this on labor costs! The worse part was not even that. I asked to have my mud guard replaced as it came off idk when and they didn't.... In addition they didn't even tell me they did not replace it... and my front logo that is black cause omg limited trim is chopping away. They denied painting it wanted to replace the entire front bumper instead and charge me almost 1k cause is not wear and tear. Cause they saw some chips IN MY WINDSHIELD? They blamed my paint chipped on the BUMPER on possible rocks from regular wear and tear from driving cause of the WINDSHIELD? claiming cause my windshield has chips (in their mind makes sense) the bumper logo MUST had been damaged the same way! Make it make sense? I asked them to just paint it now to change the entire bumper!! Anyways they charged a lot and didn't do what I asked them to do... I ha te these people ima look for another place to take my car next time. Got a brand new car and they looked for any excuse to not honor warranty on wear and tear of my car. And on top of that for the mud guard they didn't even bother to find an excuse for not placing a new one? Wtf is this place. Go elsewhere

not to be trusted....period. grossly overpriced parts and…read morelabor. I was told needed parts to make my repair were in stock at the dealer, not true. After waiting three hours for a 1 hour fix, I was told that they needed to order the parts and I needed another huge amount of work. I paid their analysis fee $260, highest ever, and for fluids and left. BTW I was quoted $650 plus labor for 2 hatch struts which were sourced on line for $27 for the pair. Buyer beware!

I have purchased two cars from this dealership, and will certainly purchase a third. Our most…read morerecent GLC has had some issues, which the service dept has had to manage.. Donna K has been our advisor for the last couple of issues, even most recently today with a screw in our tire which needed to be replaced (Thank God for the tire package.) Between she and Stephen W in sales, they have me as a long-term customer. This group, and even the Service Mgr have all stepped in to make sure our experience was what's expected from Mercedes Benz. Great group.

Purchased a 2024 GLE 350 4matic. The car had been smoked in, they tied to cover it up during detail…read morean recon. We found the order devices under the seat an in spare tire compartment. Brought it back for ozoning which did very little to eliminate the oder. Hired a company biosweep to assist with the Oder for $395. I reached to the sales person Bobby Carr who didn't respond to my email. There was also some damage to the left front lower fender which I buffed out with ribbing compound. It was clearly a case of let's get this one over curb and move on. I have purchase 3 other Mercedes From MB if Tampa, totally different experience. we will never return to Sarasota MB again!! They lack integrity and follow up after the sale. Very disappointe!

I haven't decided on the car but the salesman was really great and explained the cars featuresread more

Horrible customer service. Suggest you reach deeper into the reviews. Lots of 1 star ratings!…read moreHundreds of dollars for an oil change. Thousands for engine work while outside of the dealership repairs are much lower. Indifferent attitude, Never noticed one apology. Never again!

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

Jim, the founding spirit of The Car Seekers, is a super star! His customer service is based on…read moremeeting his individual client's needs and accommodating all of their special requests. I promise you, these both combine into creating a unique buying experience, for everyone. So-o-o I needed to have the vehicle delivered. No problem. I wanted a video of the car, since I insisted on buying it sight unseen. No problem. Every challenge I threw Jim's way was met with "No problem. I can do that" and he DID! In summary, if you're in search of a used vehicle and want to do business with someone who's trustworthy, who values each of his customers and who will exceed your expectations, please do yourself a favor and visit Jim at https://thecarseekers.com/

Such a great service with on site fast and friendly service . Just as simple as picking up the…read morephone making the call and getting a free quote on what your cars worth and they come to you. Can't get any better than that. check out our video review here https://youtu.be/rOO6isRCohI?si=NWR3zwioS8fX-PLp follow us on facebook at Out & About Sarasota With Tyler Butler

Howard is a super nice person, just not that honest. I do not recommend Ho Ho Buys Cars. He…read moreabsolutely DOES NOT PAY CASH as is plastered all over his web site. He's a "my way or the highway" guy, and his way is a certified check which IS NOT THE SAME AS CASH. If you don't believe me, ask your bank, as we did. This is EXACTLY what happened to us, so we chose the latter--not to sell to a bait-and-switch person. To say one thing then do another did not work for us. Don't fall for that. If he is incapable of knowing upon inspection or driving the car if it works (a car with only 7516 miles on it and still under mfgr warranty!--really Dude?), then he should get his own mechanic to verify that the car is near perfect. Do your own due diligence, but don't expect us to give you the car before we have the cash. That's all we wanted was to have the cash WHEN we gave him the car. He flatly refuses unless he has the car BEFORE YOU GET ANY CASH. Same time, Dude, SAME TIME. He refused to meet us to get actual cash with the car at his bank and doesn't want to use escrow either. I told him I'd be changing this review if he continued to advertise the word cash on his web site then not allow the seller to have the cash WHEN they give him their car. Again, SAME TIME, Dude, SAME TIME. Be honest, be fair. I will revert this review ONLY AFTER he takes the word CASH off his web site if all he will give is a certified check. Full disclosure: We had left the car door ajar so it drained the battery and did not start when he arrived, but we proved that to him by jumping the car that there was nothing wrong with the car. His offer, by the way, was the lowest of all we received.

I have been customer of this shop for about two years. Coming back for excellent service and…read moredissent prices. Every time job is done fast and with good quality. Very nice and friendly people. Very clean shop. I'm very satisfied. Gene.

This place is great, have used them twice and would again. Work was done well and fair pricing.read more

I recently bought a car at Infiniti of Sarasota. I was impressed with Michael, and the others who…read morework there. I never felt pressured and Michael did a great job of explaining every step in the long process of buying a car. After my purchase, I had a problem and they made it right. Great service!

Bought a gently used vehicle from Infiniti of Sarasota and couldn't be happier. The car was in…read moregreat shape and ready to go when I arrived- washed and prepped for a test drive. No hidden fees or pushy sales tactics from Salesman Mike or finance guy Victor. The whole process was quick and smooth, and a month and a half later, I'm still loving my car!