I had such a positive experience thanks to Jose. He was very professional while also being warm and…read morewelcoming. He answered all my questions thoroughly and helped me feel confident about my decision. I'll definitely return because of his excellent service.

This place is a joke. Im trying to buy a car from them and doing way too much. Apparently cars sell…read moreso well they don't need my business. I keep getting AI responses -- when I do call the dealership I get some young kids that probably don't know a BMW from a Hyundai -- I cant get an actual sales rep on the phone. They also tell me they aren't an 'online' dealer. Don't post your cars online then? I've bought from standard Audi, Cadillac and Porsche dealers from around the country with no issue. I buy the car -- I send a truck -- you put it on the truck; boom, done. I'm trying to purchase a $50k vehicle from them -- I'm the buyer -- you should be attempting to get my money, I shouldn't be jumping through hoops to get an actual salesman.

The best place in Crystal lake for a car service. Will and the guys always do a great job .read more

I went to the one on 25 in Elgin and he charged me for an oil change and an inspection that cost me…read moreabout 300.00 dollars and Gio promised me it was done and the car cut off on the expressway with my pregnant daughter in the car and when I called he was very nasty and didn't help. The inspection should have showed it was the transmission that was bad and I've not gotten my money back or even a call from the owner!! When I called for the owner information I never got a call back to give me the phone number to the owner.. I will be complaining on a regular until I'm made whole!!

Service was done fast and everything was done efficiently. I recommend this place, just make sure…read moreto bring a debit card to avoid the service fee at payment. There is a nice tea cafe across the street to check out while waiting.

I purchased a car from Felipe and Erick. They lied to me and told me that the car I was purchasing…read morewas not in accident and had no previous damage. Two weeks after purchasing the car it was noticed/confirmed by Caliber Collision that the rear bumper and door were involved in a previous accident. I had requested Old Orchard Nissan to replace and fix bumper and back door. I have waited now two months with several call attempts and no one has called me back. The receptionist refuses to connect me to either Felipe or Erick nor do they every call me back. I will be filing a complaint with the state.

After an awful month-long experience trying to purchase a vehicle through another dealership, I was…read morefeeling completely defeated. I asked my husband to stop by Wickstrom Ford to look at a vehicle, and that's when he met Rae. She showed him the vehicle I had been interested in, and from that moment on, the service was top-notch from start to finish. We worked with both Rae and Ryan to finalize our deal, and they made the entire car-buying process incredibly easy and stress-free. They were professional, responsive, and genuinely cared about making sure we had a great experience. They always knew how to put a smile on our faces and even played along with my husband's endless jokes. Rae and Ryan were nothing short of amazing, and I would 110% recommend them to anyone looking for a smooth, enjoyable car-buying experience. Thank you both for restoring our faith in the process!

After purchasing more than 20 new cars over the years, I can say without hesitation that my…read moreexperience with Wickstrom Automotive Group was the best car-buying experience I've ever had. What made this experience truly exceptional was the care and professionalism shown not just to me, but to my son as he purchased his first car. The entire team went out of their way to turn the process into an educational, confidence-building experience for him--something I genuinely appreciate as a parent. I want to specifically recognize Eric Jensen, Sales Professional, who was patient, knowledgeable, and generous with his time, walking my son through every step of vehicle selection and the sales process. Chris Moose, CDJR General Manager, exemplified leadership and professionalism, ensuring everything was handled smoothly and transparently. And Colin Wickstrom, Owner, reinforced why this organization operates at such a high level--his involvement, friendliness and commitment to customer experience clearly set the tone for the entire group. From start to finish, there was zero pressure, clear communication, and a refreshing level of honesty that's rare in today's automotive market. Wickstrom Automotive Group treats customers like long-term relationships, not transactions and dare I even say my son and I had a ton of fun throughout this process. If you're looking for a dealership group that sets the gold standard for how car buying should be done--especially for a first-time buyer--I give Wickstrom Automotive Group my strongest recommendation.

We use the "Wash Club." I have the 7 day "Full Service."…read moreMy wife has the "Full Service M-T." The quality of service is better than most car wash shops. They take your vehicle through the wash after vacuuming it. When the vehicle gets through the wash the clean up crew takes over. They clean all your windows inside and out. Towel dry your vehicle. If you only wash your vehicle once a week its great. I wash my truck every day. I work in construction. The value is there. Fast Eddie's is my favorite car wash. Well worth the price of the club wash.

I've been getting my truck washed at Fast Eddies in Barrington for 8 years, and even though I now…read morelive in St. Charles, I still make the 45 minute drive to Fast Eddies. I get the "ultimate" with "extra cleaning" and for $110 they do what is nearly a full detail of the inside of the vehicle. There are often 2 men working on the truck for an hour, which I think is a great value. At 140,000 miles now, my truck always leaves Fast Eddies feeling and looking brand new.

I had an amazing experience at M'Lady Nissan. The dealership is very clean, organized, and…read morewelcoming. All of the staff are incredibly friendly and professional. Especially Antony Barbaro -- he is absolutely the best! If you want the best deal along with fast and efficient service, I highly recommend asking for Antony. He is truly excellent at what he does and makes the whole process smooth and stress-free. I've purchased 3 cars from him already, and I've been 100% satisfied every single time. Thank you so much for the outstanding service!

My husband and I went there for the first time to purchase a car. We were greated by a gentleman…read morenamed Shane Mageland. Where to start, he was so nice and patient with us. It helped that he had a great sense of humor. He answered all of our questions. Oh and I had a lot. Our experience went off without a hitch. All around a gerat experience. So if you are lookeing to get a car, go see Shane. The dealership was clean and well run.

David Shan; Excellent person to deal with buying an SUV…read more He listens very closely to what you say and wants you to get exactly what you're looking for. I special ordered a Durango with all kinds of options and He made sure we got it right. At the right price too.

Brought my truck in for service and was kindly greeted by Roger. He took care of me immediately…read moreand assigned me to work with Josh. I had my truck at another dealership previously, who could not fix the concern. Josh listened to my concerns and promptly arranged for me to take a road test with the technician Cody to verify my concern so they could fix my truck correctly. Cody was very kind and attentive to the specific concern with my truck. They diagnosed and ordered the parts which arrived the next day. My truck was fixed correctly, the first time. The overall experience was flawless and I can't say enough great things about my experience at the service department. They even provided me a ride home and picked me up from my house to get my truck for the next day. Thank you to everyone that helped me. I would gladly recommend them to anybody I know.

New to area. Live literally less than 1 mile away. Looking for someone to service my bmw since…read moreI just moved. Nobody answers the phone. You need to leave a message. Tried two separate times to have different services on my car and they never called back. Found another mechanic who serviced my car . Don't waste your time they don't seem to want new business

As always, took my car to Huntley Ford for oil change. Ford told me I needed a new air filter and…read morea belt was slipping and needed replacement...a whopping $515.00. I told them "no". Took the car to JDM who previously had done work on my car....yes, I needed a new air filter but NO new belt, was not slipping! I have had other work done on my 2006 Chevy Equinox at JDM. Highly recommended them! Honest! I will be having my oil changes from JDM from now on!