This place is a joke. Im trying to buy a car from them and doing way too much. Apparently cars sell…read moreso well they don't need my business. I keep getting AI responses -- when I do call the dealership I get some young kids that probably don't know a BMW from a Hyundai -- I cant get an actual sales rep on the phone. They also tell me they aren't an 'online' dealer. Don't post your cars online then? I've bought from standard Audi, Cadillac and Porsche dealers from around the country with no issue. I buy the car -- I send a truck -- you put it on the truck; boom, done. I'm trying to purchase a $50k vehicle from them -- I'm the buyer -- you should be attempting to get my money, I shouldn't be jumping through hoops to get an actual salesman.

Very slippery dealer, Just bought my 2nd car from them, shame on me.. The only reason I did was…read morethey had a used vehicle with 113 miles. They are the type of dealer that won't tell you the price, just ask where do you want your payment to be. Wouldn't tell me the interest rate until I'm signing. I think they honestly make you sit there for 4 plus hours so that you want to leave so badly, you will just sign anything to get out of there. I 100% had no idea what I paid for the vehicle unitll I opened the sales document's that are on a flash drive so you can't see on premisis.

I went to the one on 25 in Elgin and he charged me for an oil change and an inspection that cost me…read moreabout 300.00 dollars and Gio promised me it was done and the car cut off on the expressway with my pregnant daughter in the car and when I called he was very nasty and didn't help. The inspection should have showed it was the transmission that was bad and I've not gotten my money back or even a call from the owner!! When I called for the owner information I never got a call back to give me the phone number to the owner.. I will be complaining on a regular until I'm made whole!!

Don't walk away, run. I found a Genesis GV 70, and the price seemed fair. Then I called the…read moredealership. First off, it sounds like a call center. Many people pounding the phones. Then I told them I was 5 hours away and wanted to talk price AND have the salesperson walk around the car because the pictures looked less than great. It looked like the car had not been detailed. Then they started calling me every day, and each time was a different person. One guy told me he could not get anyone to look at the car and call me. I called back one last time and the lady who answered (again it sounded like a boiler room) kept saying "you need to stop by", and after telling her 3 times I was 5 hours away, he acted like I never said it. Then I started reading Yelp reviews. This is an old school super high pressure dealership. Sounds like the add a ton of pricing onto the sticker for a used car. Now I understand why the car was priced so aggressively....they were likely to add on once I got there. This is NOT a good place to buy a car. Their rating everywhere are bad.

I had a great experience at Old Orchard Nissan thanks to Xavier! He was knowledgeable, patient, and…read moreprovided all the information I needed about the car I was interested in. He took the time to answer every question I had and explained the entire process from start to finish, making everything easy to understand. I truly appreciated his professionalism and excellent customer service. I would definitely recommend anyone looking for a vehicle to ask for Xavier!

I purchased a car from Felipe and Erick. They lied to me and told me that the car I was purchasing…read morewas not in accident and had no previous damage. Two weeks after purchasing the car it was noticed/confirmed by Caliber Collision that the rear bumper and door were involved in a previous accident. I had requested Old Orchard Nissan to replace and fix bumper and back door. I have waited now two months with several call attempts and no one has called me back. The receptionist refuses to connect me to either Felipe or Erick nor do they every call me back. I will be filing a complaint with the state.

We had been to many car dealerships looking for a car. The experience we had at Wickstrom Ford was…read morebetter than any others. Our salesman, Nathan Noffs, was wonderful to work with. The entire process, from test driving to financing was smooth. I highly recommend Nathan and Wickstrom Ford.

After purchasing more than 20 new cars over the years, I can say without hesitation that my…read moreexperience with Wickstrom Automotive Group was the best car-buying experience I've ever had. What made this experience truly exceptional was the care and professionalism shown not just to me, but to my son as he purchased his first car. The entire team went out of their way to turn the process into an educational, confidence-building experience for him--something I genuinely appreciate as a parent. I want to specifically recognize Eric Jensen, Sales Professional, who was patient, knowledgeable, and generous with his time, walking my son through every step of vehicle selection and the sales process. Chris Moose, CDJR General Manager, exemplified leadership and professionalism, ensuring everything was handled smoothly and transparently. And Colin Wickstrom, Owner, reinforced why this organization operates at such a high level--his involvement, friendliness and commitment to customer experience clearly set the tone for the entire group. From start to finish, there was zero pressure, clear communication, and a refreshing level of honesty that's rare in today's automotive market. Wickstrom Automotive Group treats customers like long-term relationships, not transactions and dare I even say my son and I had a ton of fun throughout this process. If you're looking for a dealership group that sets the gold standard for how car buying should be done--especially for a first-time buyer--I give Wickstrom Automotive Group my strongest recommendation.

We use the "Wash Club." I have the 7 day "Full Service."…read moreMy wife has the "Full Service M-T." The quality of service is better than most car wash shops. They take your vehicle through the wash after vacuuming it. When the vehicle gets through the wash the clean up crew takes over. They clean all your windows inside and out. Towel dry your vehicle. If you only wash your vehicle once a week its great. I wash my truck every day. I work in construction. The value is there. Fast Eddie's is my favorite car wash. Well worth the price of the club wash.

Service is always fast. I have 3 gremlins and my cat is always messy, Eddies always gets my car…read morelooking exponentially better. I've been going at least once a month the past 3 months. Highly recommend!

My husband and I went there for the first time to purchase a car. We were greated by a gentleman…read morenamed Shane Mageland. Where to start, he was so nice and patient with us. It helped that he had a great sense of humor. He answered all of our questions. Oh and I had a lot. Our experience went off without a hitch. All around a gerat experience. So if you are lookeing to get a car, go see Shane. The dealership was clean and well run.

Very deceptive sales tactics on all levels. Found a used Infinity QX60 low miles and color I…read morewanted. Took a test drive, liked it enough to talk price. Salesman George had a couple questionable items on the initial price sheet. $299 for having VIN # etched on the door and $1,299 for guard protection. I asked what guard protection was and he said it's door guards and wheel locks? WTF? I said no to that but I'm sure he's suckered people into that in the past. Also, the finance guy put a ton of pressure on us to buy an extend warranty. I said no to all 10 offers he made. I had to correct him on some warranty things also. He was pretty upset when we left and so was the salesman George. They thought they were dealing with suckers. Nope. I would never go back to buy a vehicle there.

David Shan; Excellent person to deal with buying an SUV…read more He listens very closely to what you say and wants you to get exactly what you're looking for. I special ordered a Durango with all kinds of options and He made sure we got it right. At the right price too.

Literally zero stars. Made a service appointment on my Pacifica because the slider door wasn't…read moreworking and the sound on one of the screens in the back wasn't working. I go the first time and worker says it well we will need this all day. No one told me at booking and I had no ride. They didn't have a courtesy car. So he rebooks me the following week saying he will have a car for me. Get there today and it's a different employee (mark) who basically laughs at me for thinking he would have a car. Says he would need a million cars if they did courtesy cars. Okay well then why did they tell me they cold last week? He says they do rentals but he is all out. Okay they have a service tech drive me home. I say I have to get it back by 3 because I have to pick my kids up. Mark balks at this saying they don't have a magic wand (7 hours apparently isn't enough time with my vehicle). I hear nothing all day so I call at 145 and the person I talk to says they will call me back. Finally call back at 230 to say we will send someone to grab you, cars not done and schedule another day. I said well my husband can leave work early to give me his car if you can pick him up at 545. He says oh we stop shuttling people at 5. So I give up. I have gone twice (15 mins each way) during my work day to be lied to and they did zero work. I told him I am not paying their $200 diagnose fee since they did nothing and I'm never coming back. 0 stars. Terrible service. UPDATE: the service manger (Bill) called me that same evening apologizing profusely and asking for a second chance. Mentioned I was leaving Friday for a road trip so I really didn't have time. Asked me to come back the next day (Thursday) and he assured me great service and a rental car waiting. I was hesitant but said yes. Asked for Bill upon arrival and he said to his team that my car needed to go back immediately and he would call me in an hour with an update. I even said well don't over promise I think it's an electrical issue and likely take more than an hour. He said nope, no matter what I'll give you an update in an hour. When did he call me? never. Around 130 I get an email with estimates totaling close to $3k and still no one has called. I call to talk to an actual human and get walked through things. He says they will need the car til Friday. I said well what time because I'm leaving with my family at 12 pm for a trip. He says yeah should be done by then. I'll call you at the end of today with an update. When does he call me? NEVER. 730 Friday I get a text from them saying my car will be washed and ready at 330 pm. I reply saying I thought 12 because I told you I was leaving on a trip? Got a sorry but we can't make it happen. So their attempt to make it up to me did not go well. While my car is fixed, the service and communication were just awful. Delayed my trip by several hours.

I got my engine and about 60 HP back! I have a Lincoln LS…read more2005 V8 with 150K miles that I take very good care of. With those miles it was having normal (and some abnormal) aging issues: Dual temp heater control issues. Oil leaking from the valve covers onto the plug boots, turning them to mush. Carbon build up. Intake air leaks causing rough idling. Jimmy took his time and talents and fixed it all. He wouldn't let it leave the shop until it was right. It wasn't cheap but it was very fair and much, much less than a dealer. I've worked on cars and engines and I know what this kind of dedication takes. These are the kind of people you need taking care of your car.

Went for a routine oil change, mechanic damaged my vehicle leading to it leaking oil right after. I…read morewent back, confronted the mechanic, he was very uninterested and rude as I calmy explained the issue. He looked at the car, said he fixed it, but it is still leaking oil. Do not go here. would not recommend