Jeff did a great job recovering my quick-book files, documents and photos off of my computer when the hard drive crashed. The average computer technician could not retrieve anything because of how badly it was damaged. This was obviously stressful for me since I needed to buy a new computer, lost time working and now had to pay someone to recover data! Despite my grumpiness, Jeff remained calm and told me my options. This process is not cheap... I compared pricing and Jeff's was comparable. However, he certainly exceeded the competitions professional and personal touch while I was freaking out! He could not guarantee that all my data could be recovered however I was lucky and got everything that I needed. read more