Sadly we cannot recommend this place. We booked the Extra Drip party package on Feb 23rd, for an April 5th party date. I called the same day we booked (6 weeks in advance), to confirm the date and to notify them that this was a double birthday. I asked her if this would be okay, stating that it could be around 20-25 people. She said it was totally fine and all good. She stated that a week in advance they would text/contact me to confirm details and get more information from us. About a few weeks after booking (mid March), I called back to update her (the owner) that roughly 30 had rsvp-ed, unexpectedly, and I wanted to ask and make sure she had enough space. The owner, T, tells me that it should be just fine, as she can add a 3rd table. About a week before the the party date, I called her again to make sure I didn't miss her text/call that was supposed to happen (but never did) and to confirm date , time, and number of guests to make sure it was still all good. She stated yes.
Day of party, 25 total kiddos arrive (plus 3 siblings of party guests, that did not RSVP) . At about 10 min post arrival time, all kiddos were present. Her assistant was present, but told us we needed to wait until T arrived, stating she ran up the street to grab more supplies but should be right back in a few minutes. 45 min later, T arrives. Leaving us now an hour and some change left (of the 2 hours we booked).
When she finally comes in, she begins to be rude to all the parents and guests there asking them to move and get out of the way. She tells me that all the parents need to either wait outside or in their car. Several party guests (adults) complained of her rude behavior. Prior to T's arrival, while waiting and knowing the party would be behind and now start late, I asked the assistant what time she thinks we will start so that I can push the pizza arrival to a later time so that it doesn't get cold, now that the start time as been delayed (since it was pre-ordered set to arrive at the original time). She tells me to push it back 15 min, assuring me that since two of them would be helping with the party, that it would not take that long to get through the slime activities. Not knowing how long the slime would take, I did so. The pizza arrived at the time she recommended, but sadly was sitting here for 40 minutes. It was cold by the time the kids ate it. Again, we had things planned according to time. But T's extremely late arrival, pushed everything else back.
Then, T (owner) had the nerve to rush us and try and kick us out while the kids were eating pizza and cake. She tells me another party is waiting outside and has paid. Then tells me "next time a party this big needs to book the whole place." The nerve to show up and start the party 45 min late, then try and tell us we ran over time and boot us out? Not even acknowledging her tardiness and being unprepared? Then tells me a party this big should have booked the whole place, when a month in advance she knew the number of guests and not once said it was a problem?
If she was unable to accommodate a large party, she should have said that when I called her 3 times to confirm party size. She knew at least 3-4 weeks in advance that roughly 30 were coming (and not even that many came. It was 25 just like we told her from the beginning). So to leave the day of the party to go get more supplies and be almost an hour late, then blame us for running over time? Why are you leaving the day of the party to get supplies for a party you knew about over a month ago?
She is absolutely not good under pressure, and it showed. Being unable to handle that many people does not warrant unkind and rude behavior towards kids and parents. We paid for the party in full at the end, despite the guests saying we should have gotten a refund. I respect small businesses, being that we have one of our own, but poor customer service and a bad attitude is the quickest way to run your business into the ground. Word of mouth works fast.
I paid her the full $750 and kept it moving. So unfortunate, as I was looking forward to supporting a small, black-owned business in our area. Especially something as cute and fun as this was supposed to be.
I do have to commend her assistant however, as she remained calm and respectful the entire time she was there running back and forth helping everyone. I did not witness her being unkind not once. She may have been stressed, but we could not tell. The owner however, should take notes. Cause her attitude was not it. Very unprofessional. read more