I hate leaving negative reviews, but after today's experience, I genuinely feel compelled to warn others that we will not be coming back.
We've spent a lot of time here this summer and have always enjoyed bringing our kids, but the atmosphere has noticeably declined to the point where it no longer feels welcoming or family-friendly.
My daughter is 5 years old, and at one point she was simply standing next to me while I was with my younger child in the 3-and-under area. We were immediately told we needed to separate. I'm sorry, but I'm not comfortable forcing my children to split up when I'm actively supervising both of them. The interaction felt unnecessarily rigid and completely dismissive of basic parental judgment.
The staff also suddenly became extremely strict about outside coffee, stating it wasn't allowed unless it came from the neighboring business. At the same time, I could clearly see multiple other guests with drinks from elsewhere that were not addressed at all. The inconsistency was glaring and made the enforcement feel arbitrary and unfair, as though certain families were being targeted while others were ignored.
Overall, the staff came across as more interested in policing minor technicalities than actually creating a positive, welcoming environment for families. A children's play space should feel relaxed and accommodating, not like a place where parents are constantly monitored, corrected, or singled out over harmless situations.
It's especially disappointing given how much we've enjoyed this place in the past, but after today's experience, the environment has become so unpleasant that we won't be returning. read more