The woman at the front counter (cashier) was down right rude. I…read moreLove the Kings village store but will not go back to the one I went to yesterday ever again. I was trying to avoid Home Depot.

I picked out a quart of oil off the shelf because it had a yellow sticker on it saying sale price…read more349 marked down from 699 When I got to the counter, they would not sell it to me for 349. They say that that sales sign is expired. I tried to explain to them that that is called bait and you can't leave a sign up telling you one prize and then when you get to the register, you changed the price on the customer All three of the women that were working behind the counter were unbelievably rude not willing to listen. So now you lose a customer, I will never go back. There's lots of alternatives so that's the end of that story.

Just drove by this business and saw they are closing. This was a wonderful store and somehow I…read morealways found what I was looking for. If I asked, I got great instructions. Thank you for everything

It doesn't matter what you are in need of, you will find it here, and upon describing it will be…read moredirected to the exact aisle/location by the amazing couple running this joint. They're friendly and helpful and have managed to pack so much into this tiny little space. I adore everything about this place.

This location hires staff who discriminate against the disabled. I have been a regular customer at…read morethis location and am there almost weekly, restocking Peanuts for the wildlife. I am disabled, and currently using a knee brace and crutches. I went into this location today to restock. I asked an employee, named Sierra, if they still had the Peanuts in Shell in stock (they frequently run out), as the items are at the BACK of the store on a bottom shelf. Her response was, "we still have 2 bags and you can go back and get them!" She then walked behind the counter, glared at me and asked, rudely, " DO YOU NEED SOMETHING?! I already told you the peanuts are in the back!" She left me embarrassed, and upset, so I left. I am CLEARLY disabled, and yet cannot get any offer of assistance at this location, while this woman is working there.

Avoid this ACE Hardware at all costs…read more I usually don't write reviews unless something's either amazing or laughably bad - and unfortunately, this location is the latter. So here's what happened: I bought a gazebo, used a $20 off coupon, brought it home, and realized I didn't want the blue one - I wanted the grey. Totally reasonable, right? I head back literally the same day - not more than 15 minutes after the original purchase - to do a simple exchange. Not a return. Not a refund. Just a swap for a different color. And what do they try to pull? They tell me I'd have to pay an additional $20 to do the exchange. In what universe does that make sense? I'm not returning it to scam them - I'm just trying to swap for the same exact item in a different color. But nope. They insisted I'd have to pay again without the coupon, even though I just bought it. Are they high? It's like they're running a hardware store and a grift out of the same building. I asked for a manager, thinking this was just some clueless cashier mistake, but nope - the manager doubled down like they were proud of screwing over a customer trying to do a fair exchange. So guess what? I won't be shopping here anymore. If you want to be treated like a human being instead of a nuisance or a walking wallet, take your business somewhere else. The ACE Hardware on Front Street? Way better. Actually decent managers who aren't afraid to do the right thing. Unlike this clown show. Shady policies, rigid employees, and management with the backbone of a wet paper towel. I'll pass.

My wife decided she was going to fix our screens on our windows! So off we went to Scarborough…read morelumber to purchase what she needed We were greeted by Heather with a smile and good morning we explained what we needed and she said why yes I can help ! She took us to the screening area and she thoroughly explained what we needed and sold us the proper tools and screen. She was such a great help and we will be back to buy more screen as my wife was able to come home and do the project. (Picture included)Thanks to all the staff who are always so friendly and ready to help and assist. We truly have a jewel in our community. Thank you for being there. O and thank you wife

Staff turn over is definitely a problem at both Ace locations in Scotts Valley…read more It appears that after 30 years of going to both stores that I am many times treated as a total stranger especially when asked for my ID. The slogan "ACE IS THE PLACE WITH THE FRIENDLY HARDWARE MAN " IS A JOKE DUE TO STAFF TURNOVER.

I am a swimming pool designer and work with clients throughout Santa Cruz and the South Bay to help…read morethem find materials for their pool and landscape projects. Whenever I or my clients have a question, Reed is always more than happy to help and let us know what tis avaiable that could work with their projects. Central Home has a great outdoor display of several products and they work hand in hand with installers and suppliers. They are more set up for selling to installers than direct to the public but they still try to accomodate everyone. It's nice to have a reasonbly priced resouse in Scotts Valley where you can see different landscape and masonry products.

I am a hardscapes manufacturer and dealing with the crew at Central Home Supply is always a joy…read more Honest, fair and professional- always.

San Lorenzo Lumber is always my go to store for the best quality and selection of garden vegetables…read moreand fruit trees. And in the last year, we mostly used them for plywood and other lumber for home improvement projects. We ordered doors and windows from them too. Both the downtown and 41st Ave store have so many products we need. Service is great!

Today I needed some lumber for a home project. I was not looking forward to the usual places to try…read moreto find exactly what I needed. I drive past this place often, but had never checked it out. All I can say is this place is the best. The customer service is outstanding, the inventory of wood and everything construction related, is fantastic. Before loading the wood, the guy asked if I wanted it cut to reduce my work and make it easier to load and transport. I highly recommend this lumber yard. I will be going here from now on.

The worst!! I learned that the product I wanted to purchase was twice as expensive as Ewing and…read moreHome Central, and the manager hung up on me when I called to find out why I was charged so much (she didn't want to hear it).

We came here to buy a new water tank for our property. They have a big selection and all the…read moreaccessories you'll need. Customer service was a little slow considering we were the only ones there. Out of the 4 people there No one could figure out who should answer the phone. Carlos the assistant magager has the personality of cardboard, pretty dry and non responsive. He needs to up his game in the customer service department. They're delivery driver Felix on the other hand was the complete opposite he was pretty funny. After we paid for our tank they allowed us to store it there until our pad was ready at no extra charge, we really appreciated that. Update: delivery day - 8-28-18 Well it didn't get delivered on Tuesday at 10.30 in morning as scheduled. We called at 11 thinking they were lost because our property is hard to find even with GPS. They told us they were on the road. 1pm still not here. We call back. Ultimately there has another delivery at the same time somewhere else. They never bothered to let us know this and were sitting here waiting for them. Had to take a day off work to be here for this delivery, so yea we're mad. We rescheduled for tomorrow, we'll see. They did show up in a timely manner. Brian called us to let us know he was on his way. He was able to get our tank up the awkward hill.

Super large selection. I'm sure they have what you need. Parking was great! My mom was so happy…read moreit was near the entrance. We got some items that she needed. Service was super nice she said. And I was not aware they were part of Ace. Now I know. Super cool. .

Loved this place. Very knowledgeable and helpful staff. Such a difference from the corporate stores…read morein terms of real people with real relevant experience giving sincere customer service.

I do love going in here. I love their selection and the way they organize things. It's so great and…read morecute and it's very friendly going near. The staff is always very great. The only thing I say is of course the prices they're very high and in economy we need to regulate and make sure we're putting braces that people where people can afford. There was one thing, my friend that I was liked a lot and she found it on Amazon much cheaper.

What a beautiful store to shop in. All their staff is delightful and helpful. Excellent selection…read morefor gifts for best friend sister husband. Wonderful prices if you're not sure what you're looking for the staff is always right there to help you. The owner Dedra & her husband Tim are wonderful

WARNING: Do not shop here! Owner, John Hamlin and his staff…read moreLori, mislead, lie, cheat and overcharge! Not to mention they are utterly incompetent, inappropriate and lack any knowledge in kitchens or baths. We had so many problems and so many things went wrong, that it is hard to list everything in one post. We had to order and re-order the the bathroom hardware three times. Because, they didn't know what worked in California or not. After that, they did know what values covers matched what values. And, of course after the third time it was still wrong and we had already installed the valve, so we had to compromise and take the value cover we didn't intend on. During all this chaos, Lori lost track of all the parts we had to return and exchange due to her own incompetence and accused us of taking and not returning the parts. Parts that she could not find! Wow, really! Turns out they had them the entire time! She never apologize, coward! We also ordered wall cabinets and a bathroom vanity, from John. Like other customers reviews, we too did not get the correct cabinets for the space intended, as we were told. Our contractor had to take the time to correct cabinets for the kitchen and correct them to work in the bathroom, which was more money I had to pay! He even ordered the wrong sink, twice! Finally, the counter top vendor came and told us the sink was wrong and he could get the correct sink size(sink number 3), and cheaper than John could. The counter top guy was correct. And when confronted, the Owner; John's Hamlin's response was a shoulder shrug and a lame fake smile. Then, he mentioned the counter top vendor has done this many times, and John felt he had sinks to unload. Either way, it is not good. It makes John look week by letting a vendor over power him and his business or he looks incomplete that the vendor has to bail him out and he makes so many mistakes with sinks. If that wasn't enough, they overcharged us on parts, they changed us for things we did not have or use and they had things we paid for listed twice at two different prices! As an example, they changed us $442.46 for a faucet, which they said the gave us the "maximum discount"on! Turns out you can buy the same thing at Ferguson's, Home Depot or Amazon for as little as $379.90. When we went to dispute the final amount due, it took them an hour and twenty five minutes to comprehend and explain their own bill they submitted to us. And, they finally had to reduce the amount due from $958,75 to $588.54 because it was staring them in the face they were wrong! John clams to have over 34 years of experience, in what? If it is in Kitchens and baths, he must have been sleeping those 34 years. He and his business are a complete disaster.

831 kitchen and Bath designs is a friendly wonderful place to visit where they will help you with…read moreall your bathroom and kitchen needs. Staff will help you understand, what will best fit your space, style, design pulls for drawers and make your space as warm and functional as possible. With so many wonderful options to choose from. I highly recommend visiting 831 kitchen and Bath designs for all of your needs:) Jenny