I wish I could write a positive review because I firmly believe that if you don't have something nice to say, it's better to remain silent. However, I feel it's important to share my experience to prevent others from being caught in a similar situation. Groupon can be a good source for deals, but often, if an offer seems too good to be true, it likely is. At this salon, they operate on a "potluck" system where you have no choice in selecting your stylist; they simply assign one to you when you use a Groupon. Typically, you get someone with little or no experience, as they are trying to build their clientele and have plenty of openings. I've learned that the quality of any service depends on the skill of the individual providing it, not just the reputation of the company that may have been around for years. Honestly, if you're searching for a good deal and willing to take a gamble, you might be better off visiting a beauty school, which offers services at prices significantly lower than Groupon, all while being supervised by a professional instructor.
I wanted to refresh my girlfriend's highlights, but unfortunately, the stylist who had previously done them left her salon. I opted for Drew James, a salon that has been established for years, and I had visited other locations without any issues. Upon entering, the front desk will offer you a drink. If you requested water, they provided a cup of tap water, or coffee from a pot made earlier in the day. While I appreciate their attempt to create a high-end salon experience by offering drinks, it feels somewhat unprofessional to serve tap water or stale coffee. In my opinion, it would be better not to offer anything at all. As I sat in the lobby waiting for my assigned stylist, a very young girl with pink hair emerged to call my name. I felt a sinking feeling in my stomach, concerned about her experience and choice of hair color as a professional stylist. However, I believe in giving everyone a fair chance, so I went ahead with the consultation, explaining exactly what we were looking to achieve. To my disappointment, upon my return, I found that no highlights had been done; instead, my girlfriend's hair had been entirely dyed brown. Shocked, I asked the manager, Tyler, what happened to our clear instructions for refreshing her highlights with brown strands. He became defensive, labeling it a misunderstanding, and then offered to correct the salon's error for an additional $65. Needless to say, I wasn't interested in paying extra for their mistake. The moral of this story is: you get what you pay for. I tried to save some money with Groupon, and now I'll have to spend $245 at a reputable salon to fix their error. Don't be deceived by a salon's long history; many hire independent contractors who profit share, and Groupon is often a tool to attract customers to their newly inexperienced stylists. If you're considering saving money and are willing to take a risk, I suggest looking into a local beauty school instead. However, if you want to avoid spending more in the long run, it's best to choose a high-quality salon from the start. This way, you'll get the service you want without having to pay additionally to fix any mistakes made by another salon before finally achieving your desired results. read more