All I can say is, heaven knew I needed to be in this shop. As I entered, I was stopped in my tracks…read moreby an outpouring of love posted in her window - a loving reminder 'from your Fairy God Mother' of the importance in picking the right partner, not just the right dress... Never have I seen such a sign posted so boldly and beautifully in the window of a bridal shop. Needless to say, her love was felt before I ever stepped foot into her sweet shop. Every moment that followed fell nothing short of that... Her care radiates through every hand picked dress, every loving stitch, every word of gentle guidance. I had no clue what I wanted, but as she helped me in and out of each dress with perfect patience... She gave me more than a vision for my dress, but a confidence and support that made me feel as beautiful as the dresses themselves. With my whole heart I'd like to say thank you to her for following her passions in a way that breathes such life into those around her. And to you? I say run, don't walk.. call her, book now, and be lucky enough to spend some time trying on dresses with your Fairy God Mother. She truly is the best.

I just adore Doreen! She is so good at what she does and prices are fair. I had her do my wedding…read moredress and a bridesmaid dress. Both were done in short time frame and exactly how I wanted.

Severely dissatisfied and disappointed with the tux we rented for my son's prom. We always came…read morehere to rent tuxes and never had an issue until now. You can see in the pictures that they gave us the last tux available and just did a half ass job. The tie and the vest were worn out. One cuff link broke on the spot as we were trying to put them on, the back of the jacket was dirty with a white spot of god knows what, and the sleeve was wrinkled. This was an upsetting experience and I was embarrassed for The Black Tie. To rent out a tux in that condition. Shame on you guys!! My son ended up wearing a tie instead of the bow tie. Do better on quality control, Black Tie!! I should've gotten my money back because tux rentals are not cheap. Needless to say, I think next time we'll look elsewhere. I spoke to a guy who works there and he apologized and I appreciate it but it doesn't do anything for all of those hiccups.

Best customer service I have experienced in a very long time if not ever. I arrived at 5:20 PM…read morefor a 6 o'clock event after forgetting my tuxedo at the house. Within minutes, they had me perfectly sized, had the tux pressed and got me out the door. They were closed on Sunday when I needed to return it so the owner met me at a Starbucks on my way home. He even bought me a cup of coffee! The real deal!

Rented 200 dinner plates and 25 coffee carafes for a recent event. Renting was easy to do over the…read morephone. $60 delivery/pickup fee When you rent plates you don't have to wash them when you're done, just scrape off the food and place the plates back in the plastic bins. No problem. Same with the carafes, just dump out the coffee and place them back in the bin. Prices are definitely better here than two other rental companies in town. We have an upcoming event in April and will be back!

I rented 5 round tables, 30 fruitwood chairs, one long rectangular banquet table and a galvanized…read morebeverage tub for a party I threw in my backyard. I spoke to two people on the phone but ended up working with Jianna (who was more pleasant than the other). She informed me the items would be dropped off Friday and picked up Monday and that the driver would call 30 minutes before. Come Friday, no call and no notice. A truck pulled in front of my house and they just started unloading the items. They inform my fiancé that their pickup date may be pushed to Tuesday (from Monday originally). The tables were in working condition but had been heavily used. There were frayed wood edges on many of them. The chairs were visually appealing from a far but many of them had discoloration that was unsightly when you got closer. The beverage tub had a giant sticker on it that made it look less appealing. But other than that everything was functional. Come Monday, no call and no pickup (that was okay). Come Tuesday no call and no pickup. Then finally Wednesday I leave my home office because my dog is barking and I look to see Leo in my backyard. I asked him if he makes a habit of helping himself to people's backyards and he said "yes when people do not answer our calls" I asked him what phone number he called as I received zero missed calls and he tells me an incorrect number. I go inside to get my paperwork and compare to his. On both, my number is plainly stated as the renter and there is an incorrect number listed in the delivery instructions. He informed me that they do not normally call the person who rents the items because "aahhh.... uhhhh" then after some silence, I just walked away. I then checked the cameras to see that he rang my doorbell, knocked on the front door, and proceeded to walk into my backyard after waiting a whole two minutes at my door. Trespassing on someone's property seems like a wild business philosophy, but I guess when you cant get the renters' phone number correct and refuse to do the slightest amount of due diligence, you will do whatever you need to do. What they lack in cost, they sure do make up for in customer service. I wont be using them again.

They altered 2 suit coats for me and did an excellent job. I highly recommend them for any…read morealterations.

As soon as my son and I walked in, we were greeted by a down to earth awesome gentleman. The first…read moresuit he had my son try on was perfect also. Considering my son told me at the last minute he has a dance to go to in a few days, I am so glad I found this place and would def recommend it.

Madeleine's boutique is beautifully arranged with seating areas for your party as well. Booking…read moreonline was easy! They send you a questionnaire and ask you for your vision of your gown and your wedding. I really wanted a concierge type experience for the first time looking at dresses. Sherri delivered! She made me feel like a queen and encouraged my party to pick out any dress they wanted me to try on. She looked at my pinterest board for ideas, but I really had no idea what I would pick. She gave me tips on dresses and gave me honest opinions. She also had a robe for me inside the spacious dressing room and helped zip and unzip me. She has a very efficient system of trying on dresses, you can tell she knows and loves what she does!! She also didn't force me to go outside if I didn't like a particular dress, she just brought the next one with no judgement. She had a pedestal set up with a brightly lit room, and took the time to really spread the dress and train out so we could fully appreciate the dresss. She also picked out the veils that would match the dress I was wearing with my desires in mind as well. She found out that my ceremony would be taking place outdoors, so she brought me outside to see how a dress I loved would look like in the sun. It was beautiful both outdoors and inside! I tried on a few more dresses but we quickly realized I was comparing it to the one I loved. I had no expectations of finding the dress, but I did with Sherri's help! She encouraged me to put on the dress again and allowed my party and I a moment to be together. The price was super reasonable (much better than Bay Area prices according to my friends). It was such an amazing lovely time spent and I'm happy to be a Madeline's Bride!! Thank you, Sherri!

I purchased my wedding dress from Madeleine's Bridal Boutique, and what should have been one of the…read moremost exciting parts of wedding planning became one of the most stressful. I got engaged in May 2025 and started shopping early because I knew dresses could take 6-8 months. I said yes to my dress on July 5, 2025, over a year before my July 31, 2026 wedding. Yet, through issues that were no fault of my own, my fully completed dress did not make it to me until the week of my wedding. I live in San Diego but am originally from Fresno, so I specifically chose to shop there to have the experience with my family. My first appointment with Misty was wonderful. I found my dream dress but wanted the champagne underlay changed to ivory. After being told this could be done, I returned July 5 and officially said yes. I specifically asked if any additional measurements were needed because I had my wedding shoes with me and was returning to San Diego the next day. I was told no. The very next day, Misty contacted me saying Sherri needed a hollow-to-hem measurement. I had to make another trip to Fresno on August 9 specifically for it. This measurement was especially important because I am 4'8" and my gown had significant detailing along the bottom that could be compromised by traditional hemming. In December, I was told my dress had arrived. The fit and ivory color were beautiful until I looked at the length. It was extremely long, even longer than the sample. We immediately asked whether my hollow-to-hem measurement had been included. Sherri and Misty said they had it, but I was never shown the order confirming it. Because hemming would compromise the gown's detailing, the dress had to be reordered. Communication afterward became extremely frustrating. My mother made repeated calls, left voicemails and sent texts asking for updates, many of which went unanswered. We also discovered the balance in the portal differed from our original invoice and had to provide our printed July invoice before being told the original amount would be honored. By June 6, 2026, less than two months before my wedding, I returned expecting to finally take my replacement dress home. The replacement was now TOO SHORT. I was wearing the exact shoes used for my hollow-to-hem measurement. My measurements had not changed. The front of the dress was above my ankles. While I was wearing it, Sherri partially unzipped the back, pulled the dress downward and said, "There, now it is not too short." Except the dress was now sitting incorrectly and was uncomfortable. I was then asked to walk around. I explained that I was walking carefully because I did not want to scuff my wedding shoes. Sherri responded, "Why are you walking like that? Walk straight." She then asked whether my ceremony was outdoors. When I said yes, I was told that because it was outdoors, it was "fine" that the dress was short. That was incredibly upsetting. I did not order my wedding dress to be "fine" because my ceremony was outdoors. I ordered it according to measurements specifically taken so it would touch the floor in my wedding shoes. Thankfully, their independent seamstress, Mandy, was incredible. She explained what she could do to let the dress out, but she would not return until July 23 the week before my wedding. My options were to take the dress to San Diego and desperately find someone else or trust Mandy and make an emergency trip back to Fresno. I chose Mandy, and I am so grateful I did. She worked a miracle. She made the dress fit as beautifully as possible, the front finally covered my feet tastefully, and the bustle was beautiful. For the first time during this process, I felt relieved and happy with my dress. Mandy deserves every bit of credit for that. Because I flew to Fresno for the fitting, my mother and sister-in-law arranged to pick up the finished dress and bring it to San Diego. On July 28, the week of my wedding, my sister-in-law went to pick it up. Given everything that had happened, she understandably wanted to check the dress and veil before driving several hours to San Diego. Later, Sherri called my mother complaining that my sister-in-law had been rude and wanted to "take apart" the dress and veil. She was simply checking that we had received the correct items after TWO dresses had already arrived with problems. My mother finally explained how upsetting this entire experience had been: the poor communication, incorrectly handled measurements, and the lack of partnership throughout the process. Only then did Sherri apologize. Yes, my dress ultimately turned out beautiful. But it should never have taken this much stress, anxiety, travel and uncertainty to get there. I found my dream dress more than a year before my wedding specifically so I would have plenty of time. I trusted Madeleine's with one of the most important purchases for my wedding day. Based on my experience, I cannot recommend them. The dress was my dream dress but the experience was a nightmare.

Beware fraudulent business practices! They DO NOT honor their exchange policies at all. If you…read morehave a merchandise issue they will provide you an exchange. Moreover, their manager was exceptionally rude. My family will not shop here any longer. At some point I'm sure there will be a class action lawsuit against them for these practices.

Not the best, welcoming workers! The two outfits I was looking for, Cinderella or Wonder Woman,…read morethey didn't have or I just didn't see them. The place was a mess and very unorganized with the way it was set up. They had a tv aquarium and lots of different decor to pick from. A lot outfits too, but it was a total mess! Looking for stuff in the complete unorganized place was no fun. Do not recommend...

9/22/23 Checking it out! Great! Fun music playing upon…read morewalking in! Great set up walking in too! Scary! Lol! I ended up getting a wine glass. Bought last year, but one broke and luckily, they have the same ones! Great! Also bought cute scissors necklace and dangle Halloween earrings! Used the 20% off coupon I had that I received via email. The worker was kind at checkout! Good service and great Halloween store! Highly recommended!

Beware fraudulent business practices! They DO NOT honor their exchange policies at all. If you…read morehave a merchandise issue they will provide you an exchange. Moreover, their manager was exceptionally rude. My family will not shop here any longer. At some point I'm sure there will be a class action lawsuit against them for these practices.

Had my whole wedding party outfitted here and was impressed by the service and quality provided…read more Very knowledgeable owner who was able to help me out with time constraints I presented to him. Helped me out to have no worries with the suits. Would definitely recommend to anyone needing to be outfitted.

Went there with my Wife and had a TERRIBLE EXPERIENCE we were looking for colors that he didn't…read morehave on display and instantly told us that we weren't gonna find it in time and even anywhere in Fresno wouldn't have it, he made us feel defeated. He tried talking us into changing what we had imagined and didn't have much patience with us.