TESLA solar SUCKS. The previous owner of my house signed into a 20 year PPA 1 year prior to…read moreselling, which I cannot disinherit! The rate was only a penny lower than the PG&E rate, so not grate at all.
Sept 2024, I contacted Tesla to remove the panels because I have to replace my roof. First, they should not have installed on such an old roof, I was surprised to learn the poor condition of my roof because my understanding is solar companies will not install on roofs with poor condition. Than I learned that this removal service can ONLY be requested via chat using the app on the mobile device, there isn't a computable app on a computer. So I have to type on a tiny screen at all times.
It took a long time to get a CS rep, so this naturally took many days of trying, because I would lose my place if I had to answer a call or text, or zone out and go to another app.
They really make you jump through hoops.
When in finally got hold of someone and answered a whole series of questions, and more waiting of days for something something to happen (I can't remember those triggering events), I finally got a date in **mid January 2025, 4 months from my request!** Right in the middle of raining season in the dead of Winter! I was told my ONLY other option is to WAIT LONGER into the Spring! Meanwhile rain can October and November, my roof was leaking, but they didn't care. I am held hostage by their solar panels.
December 2024, a few days before Christmas, I got a call at 4pm asking if I will be available to have them come the next morning at 8am to remove the panels. At this point, I'm desperate as my roof had been leaking. So I took the last minute appointment. I asked them if I would have to wait months again to reinstall, they said they have no idea, I must chat through the app, that's it their department. I asked if they can ask a supervisor what type of timeframe I will be looking at, I was eventually told it would be quick, maybe a couple of weeks. well, that was a BIG LIE!
As advised, I immediately went in the app to request reinstallation, well, I can't! Because it is asking for the roof completion date which i was unable to provide at that moment, because it is a rainy week, and the completion date is at the mercy of the weather!
I managed to scramble to get roofers to come, paying a premium because they were scheduled for January. I finally finished the roof after Christmas, As the roofers were finishing, I went immediately into the app to request reinstall, guess when is the soonest date?? **April 30, 2025** that's another FOUR MONTHS!!
And there's the issue of where to stash those panels. At no point they tell you you need space to hold them. When they called me for that last minute appointment, I was told they will haul away the panels and will give me new ones. When the remover crew arrived, they told me to move my cars out of the garage so they can put t the panels in there. I told them hell no, put them in the yard. So now, I have a stack of ugly panels in my yard for months!!! What is I live in one of those new developments with no yard and no extra garage space?? This is totally UNACCEPTABLE.
I will update this review after reinstallation in April. I can't believe the ordeal takes **8 months**, just to do some roof work!
Tesla Solar-you suck! Do not ever get Tesla Solar