I came here ready to spend my hard earned money on a tune up for my board before Mammoth. The wise…read moreman at the front asked to look at my board and told me I didn't need one, because I forgot I had it tuned up before I put it in storage. He told me "get out of here, go have fun" hahaha love CBS! I'll be back when the time comes for service or new gear!

These guys are such a blessing! Both my boys won snow mittens at snow day in Lake Forest! I prayed,…read morethey spun and they both won. Thank you Lord for these kind humans! I pray blessings, abundance and success over your business. In jesus name! Thank you for your kindness and wisdom! I completely forgot to bring gloves that day!

OMGGG..I can not rave enough about this place!!! Ever since a good friend recommended it to me…read moreyears ago, my fam and I have since come back for our EVERY snow need. PF Powder (aka P.F. McMullin Snowboard and Ski Co) is a cute small business ~ literally your one stop shop, specializing in all things ski & snowboard. It's located in Santa Ana in the deserted looking Edinger Business Park. They are definitely known for their discount prices on all winter/snow-related gear, outerwear, and accessories, as well as services like waxing, tuning, and rentals. When you walk in, the store is so neatly arranged and organized, it's super easy to find everything you are looking for. After coming here for so long, I legit just discovered that upstairs houses their "gently used" section, for those looking for an even more affordable option. The workers are super friendly, with a chill vibe. Everyone is knowledgeable & always willing you help you. My lil fam of 4 snowboards every year, so we have come here (year after year) to update our snow outfits, to googles, boots, snow socks, thermals, & beanies. You name it, they have it..AND we've bought it! Even when my kiddies wear younger..babies, we even got sledding/tubing gear here, so they could play in the snow. We really appreciate the affordable prices ~ ranging to discounted ones to more pricey name brands. HIGHLY RECOMMEND!!!

It's been like 20 years since I've gone or touched a snowboard. I was out of touch with all the new…read moregear and board types but the two people working there were SO helpful with everything. Helped me pick a board, boots, and bindings. It's been so long since I have been anywhere that actually has good customer service. Im glad to see some stores still have it.

They are so very nice and professional. I had Volt House do the breaks on my bike and the did an…read moreabsolutely horrible job. They also refused to stand by their work. Not here, they are wonderful!!!!!

Earlier this year as a tribute to my late mother, I wanted to get an update from my 2007 Cervelo…read moreCarbon Soloist with some money she left me. From the moment I came to the store, the staff (Chelsea and Kristen) knew what I was going through and what I wanted to do. In selecting my new bike they let me know what was available and how it could be modified so that I get the best possible ride. The test rides and accessory selection were fun and exciting. The anticipation was grueling at times, but when it was ready it was all worth it. Since then, I've been well taken care of with tire maintenance and tune-ups. This place is truly a community/family for which I plan to be a part of for many years. I look forward to attending a workshop and going on group rides...once I retire within the next year.

First off, I would like to recognize Gavin, Luke, and Kyle for their exceptional service! They were…read moreattentive, helpful, and very informative. They have multiple rows of snowboards to browse through, at least 5. Along with quite the selection of bindings and boots to choose from on their wall. Each sticker price is a package deal that includes boots and bindings. We chose a board that was $519. We opted to upgrade our gear, which they gave $120 credit towards boots and $100 towards bindings. They have enough variety to fit your budget that includes options from current and past season to choose from. Binding installation was also included in the package. Boots we chose were priced at $310 in store (online price $330) and bindings at $240 (online price $250). So we ended up paying $190 for the boots and $140 for the bindings. Our grand total came out to $928 with tax. Do the math and that comes out to a bang for your buck. We saved about $300 from the set we initially purchased at REI. Competitive prices and great customer service. I highly recommend stopping by :) pro tip: do some research on gear you are interested in before going, call in to check on brands and sizes you may be looking for, and try to come in on less busy hours like weekdays for the full experience.

I did make a clothing purchase as they had a specific size I was looking for and I needed the item…read moreimmediately. However, prices are def not outlet prices. Not super warm and welcoming either but if you know what you want, they have quite a selection and may carry things tha other places do not have. Don't expect low prices here. You would get a better deal anywhere else.

Outstanding service and selection for literally the entire family, including infants. This shop has…read moreeverything that an adventurous family is looking for. What makes this place so amazing, is the personal touch and the incredible ability to listen to what you are looking for and to go above and beyond in explaining what you are purchasing and how it's used. Highly recommend this place!

This is an awesome surf shop but what I love most about it has a lot snow gear and snowboards which…read moreI mainly ski and board. Elizabeth, the owner is awesome and I love supporting her and her small business! Definitely check this place out and support your local small businesses!

Large store with a great selection of clothes, shoes, boards, and equipment. Unfortunately, the…read morecustomer service was very disappointing. Despite several employees being on the floor, none of them acknowledged customers or even made eye contact. We ended up purchasing a pair of shoes and a shirt, but the overall experience felt unwelcoming.

Lots of good deals over Easter weekend. The store was clean and organized. Unfortunately the…read morecustomer service is severely lacking. It was very disappointing. No one greeted us or asked if they could assist us the three times that we've been here. There were several employees working and they were too busy chit chatting and flirting with one another. One white employee only seemed to rush to help the white customers and walked past us and totally ignored us. They could all use some customer service training and learn how to treat paying customers. We did not feel welcomed here. I'll stick to Killer Dana from now on where they treat everyone equally with great customer service.

Worst ever! Sent a claim on February 19th. Haven't heard anything back and it's now March 26th…read more Seems due to a warehouse change they no longer accept warranty information. I've sent 6 follow up emails during that span and haven't had a single reply. Wish I could post negative stars. I think I just lost those sunglasses I mailed to them.

I have a been a long time, loyal customer for more than 5 years. This last order of sunglasses…read moreneeded to be replaced due to a clear coat defect. The clear coat was peeling off after 4 months. I had to start a claim, mail back the glasses at my cost even though their physical address is 5 miles from my home, and wait for them to decide if it was covered. These come with a lifetime warranty! I wear prescription glasses. So I had to be without my sunglasses for 11 days. Then when I received the replacement frames they also had a color defect in them. I contacted customer service immediately. They said it was not their department that was responsible since it was a warranty item. They are in the same building! So I had to wait for warranty to get back to me and fill out another claim form. Then they told me I had to mail them back to them. AGAIN at my expense! I will not purchase anything from Billabong, Boardriders USA or VinZipper again. They lost a good customer.

One word, four letters, one syllable: Hero…read more That's exactly what comes to mind when I think of the employees of VOLTSURF. I watched from a distance as a representative from VOLTSURF saved a dog from getting hit by a car. After safely returning the canine to its visibly distraught owner, he came inside to help me find a fin and an ore for my paddleboard. If his heroics weren't enough, I got a discount and a bunch of stickers for free. If you want to support people and places that do good in society, look no further than VOLTSURF. Efficiency, Friendliness, Outstanding Products, and Courage; What else can you ask for?

After coming in for a talk with the guys at VOLTSURF they showed me how much pride they actually…read moretake in making customers happy. We had a talk about why the board was cracked and how it happened and then they dialed me in with a new board. They hooked me up and I'm pleased to say that I'll stay a happy customer after experiencing the customer help and satisfaction. Thanks for all the help VOLTSURF and being able to get a college student back in the water!

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

As a new member visiting the store for the first time, Trevor is exactly the sort of person you…read morewant helping you. For the short time I needed help somebody at the store, I felt supported from the first moment and proud to be a member. The store was clean, well stocked, very organized, and had lots of great selection across all the kinds of things you think you might find at the store like this, and some surprises too. In one trip I found something for myself, my wife, and my two young kids to prepare us for an upcoming camping trip. We will be back.

I have had to visit this store far too many times over the past three weeks thanks to my very…read moreactive six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!