What I Thought Would Be a Dream Turned Into a Nightmare
I hired Dream Tree Service based on their glowing 5-star reviews--unfortunately, my experience was anything but 5-star.
They showed up with heavy equipment and failed to lay down protective plywood, leaving deep ruts--some 3 to 6 inches deep--all across my lawn. They also caused visible damage to my two-year-old driveway. After the job, Brian called, admitted fault, and promised to return and make things right. That promise went nowhere.
I followed up five days later and left a voicemail. I then received texts from a different team member who didn't even know there was damage. After sending photos of the mess, they said they'd come out to fix it. They did--but their idea of a fix was tossing some hay and grass seed over the deep tire tracks. No leveling, no real repair. My yard remained a mess, the tire tracks untouched, and the driveway damage ignored.
I expressed my frustration to the owner directly. Instead of acknowledging the extent of the damage or taking accountability, he defended his crew's work, refused to send landscapers back out, and told me he wished they never took the job. His only offer was to meet in person during business hours--something that would require me to miss work. I asked him to simply come look at the property himself. I invited him multiple times. He never came.
I obtained three quotes to properly repair the lawn and driveway--ranging from $2,350 to $3,000. I offered to settle the matter for just $1,000 toward the cost of repairs. He ignored that too.
So here I am: contracting the lowest bid to restore my property, writing this review to warn others, and preparing to take Dream Tree Service to small claims court.
If you're considering Dream Tree Service, be prepared to risk poor workmanship, broken promises, and a total lack of accountability. I wouldn't wish this experience on anyone. read more