Disappointed with Customer Service - Wrong Size Sent, No Resolution
I ordered a dress from Dream Maker Bridal Collection also known as Dreammakerboutique on Instagram/Etsy expecting to receive the correct size I selected. Unfortunately, they sent me the wrong size, and at first when I reached out for help, they refused to provide a replacement or any real solution. She stated that they triple checked, and had a video of the dress with the correct size shown in it. They sent a video and it didn't show the size in it. She continued to say they had one, but the warehouse was busy. Hours went by and she never sent anything. At first, I did not ask for a refund or an exchange. I just reached out to let them know of the mistake that had happened and that I would like to be sent the size that I ordered. We went back-and-forth for many hours not getting anywhere.
Mistakes can happen, but how a company handles them says a lot. Instead of taking responsibility, their customer service was unhelpful and unwilling to fix their own error. Now I'm stuck with a dress my daughter can't wear and out of my hard-earned money.
I would not recommend shopping here if you expect reliable service or any support if something goes wrong with your order. I regret my purchase and hope others don't have to go through the same frustrating experience. read more