After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

These guys are fantastic. Friendly, professional, skilled and affordable. They've earned my loyalty…read moreand I will definitely use them again--in my older home, I know I'll need them!

Do not trust this company! Service was scheduled from 1 to 3. When they didn't show up, I called…read moreand they said that my appointment was lost in their system and that they would send someone right over. 45 minutes later, they showed up. I needed my water heater flushed and my water softener filled with salt. Two very simple services. They proceeded to try to upsell with additional repairs and replacements that I later confirmed were not needed. Their estimate was over $900. I contacted a different plumber who gave me an estimate of half the cost.

Master plumbing did a good job repairing our plumbing issues however, they recommended quick dry…read morerestoration who totally ripped us off for $4,000.00. You do not want to have any association with this company and should not recommend them!

Very pushy! Not easy to work with and didn't show me work when he was done. 2 weeks later having…read moreissues again

Mark was amazing I couldn't believe how quick and tidy he was. I've used this company a couple of…read moretimes and have been pleased with there work, it's guaranteed for 2 years

Very disappointed with this company…read more Looked on yelp to see which businesses had some great reviews and reached out to several. This company at first seemed great, but unfortunately seemed to forget they had already told me they were scheduling me. This message is from Jim through Yelp "Great! We'll book it at 4:30pm then. I'll create an account for you to book the appointment. Can you please provide me with your complete name, address, phone number, and email address?" I received another email that said should we book this for a time between 4-6? when they had already said they were booking this slot for me. I provided all of the information they asked for and today when I wrote them to confirm, they said the appointment is not available. Very disappointing as I had called several companies to come out and give me a bid on this electrical project. Why promise an appointment and then go back on what you have already said? While they may have quite a bit of great reviews, if you say you are scheduling me and then do not actually do so, and try to schedule me for a different day other than what we discussed, then apparently this job was not that important to you.

Jeff and company were very professional. I needed help with my dishwasher leaking and clogged…read moregarbage disposal. And they knew right away what the cause was after inspecting. And, they resolved the problem right away with a couple of fixes. I am very happy with the help and service and more than happy to get the invoice. But, they don't want me to pay for anything and just said "Don't worry about it. Welcome to the neighborhood". That is beyond super nice. I also liked how good they are at explaining the issue and genuinely took the time. They also gave me consulting and estimate for my old water heater replacement. I trust their advise and will definitely get my water heater from Pando Plumbing.

I wasn't expecting a great experience when I started getting bids for a water heater install. Gotta…read moresay the entire experience with Pando plumbing was A+. They were fast, efficient and professional. Jeff was nice and involved start to finish, Chris in the office was the same. Austin was great as well! They really took pride in their work and delivered! In today's world a business that does what they say? Thats a crazy idea! If you have a plumbing problem you might want to consider these guys.

The way they jack up the pricing should be illegal. I'm so glad I didn't hire them. I was quoted…read more$1800 by Big Brothers and received another quote from a reputable plumber who owns his own business for $500. Obviously went with the other guy, and his work is incredible. Part of Big Brothers quote was for a kitchen sink faucet and the technician told me "the faucet is fine, it just doesn't have a brand so it'll take me too long to find the brand and the cartridge that actually needs replacing, so I'll just replace the faucet." So... yeah if you want lazy and overpriced, call Big Brothers!

I have to reiterate why Big Brothers is my go-to home service company. Truitt was efficient,…read moreprofessional, and helpful in explaining options. The work was done in a timely manner and the problems were resolved. Plumbing issues are never fun, but Big Brothers always seems to make it better and they do it the FIRST time - no return visits needed, as I have found with other companies.

Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

AYSP were gracious enough to contact me about my post. After doing so, they were able to come out…read moreand fix my unit quickly and well! I will be using them again in the future and make sure I'm clear on if I'm requesting a diagnostic or asking for an estimate.

We called Manwill Plumbing Heating & Air Conditioning when our AC stopped cooling properly. It was…read moreeasy to schedule, and they sent a technician out quickly. He arrived on time, explained the problem clearly, and went over the repair without any pressure. The work was done the same day, and our AC has been working great ever since. The technician was knowledgeable and efficient. The pricing was fair and straightforward with no surprises -- just honest service at a reasonable cost.

My electrician removed 2 bathroom fans and discovered they've been venting into the attic and never…read morehad ductwork installed to the exterior. I put out for bids on an install of the ductwork and vents through the roof connecting to bathroom fans, and one through an exterior wall that would connect to a kitchen range. I received several responses from HVAC specialists knowing what the job entailed and providing a range of bids for the service. Manwill responded with a message refusing the service and telling me I need an electrician to do this installation. My electrician explicitly requested an HVAC specialist to run the new ductwork and connect the fans to the ventilation system. For being a longstanding business in the community, and a service that installs AC & heating systems requiring ductwork and ventilation, I was surprised they don't understand an electrician doesn't typically provide these HVAC services. I wouldn't have requested the service if I didn't know who I needed the service from. This indicated they most likely neglected to read the details of the request and assumed it was a small job they didn't want. Either way, with their lack of clarification prior to refusing the service, followed by their misinformation and misdirection to a different service altogether, I won't be requesting services from Manwill in the future. This isn't difficult because I've used them prior for annual maintenance calls and they're one of the most expensive HVAC providers in the state. Easy choice. Find another HVAC provider if you don't want to be dismissed or paying too much.

Dustin came out to get our evaporative cooler set up for summer. He was incredibly friendly,…read morehelpful, and went above and beyond to make sure the job was done right. When we turned on the water to the cooler we discovered the water line was cracked and leaking, but Dustin worked with me to find a solution to make sure we got the cooler up and running same day, despite not having the length of line he needed. I really appreciated Dustin's willingness and enthusiasm to provide a workable solution for us. So many technicians would just shrug and suggest calling the office to schedule another time to address this issue or begrudgingly consider alternate approaches but Dustin went above and beyond to provide excellent customer customer service as if he owned the company himself, something I was pleasantly surprised to experience with a company as large as this. I will definitely be using My Buddy The Plumber again for all of my future plumbing and HVAC needs and recommend you to do the same! You know a company is doing something right when the employees are as exceptional as Dustin!

My Buddy The Plumber was trusted and reliable company... until they were not…read more Several years ago I signed up for their membership service called "My Buddy The Plumber's Club". after more than a year of the service I call to cancel the service. The person I spoke to said that was fine and they they had cancelled the subscription. Well.... After several several months (almost a year!!) THEY STARTED BILLING ME for the membership WITHOUT any notice or communication. TOTALLY UNETHICAL, DISHONEST BEHAVIOR.