Attempted to use a free camera inspection coupon. They said I used a coupon 6 years ago & that it…read morecould not be used again, but that was only After they technician was in my basement with a camera. Tech would not leave my house when I asked - basically refusing to leave and saying "I have camera right here, don't you want me to do the inspection?" But he would only do it if I agreed to pay $250 and then have that amount go toward a repair. Refusing to leave someone's house is trespassing, and yes it's super unethical to do a "hard sell" using such a method. If they thought I "already used a coupon" which I didn't actually remember doing (6 years ago, mind you), they should have told me that over the phone, up front. And when their tech is in a home, he refuses to stop & immediately leave, when asked, that is a big problem, plus illegal also.

I saw that Rooter Connectionz had a $39 drain unclogging service. I scheduled a drain unclogging…read moreand cleaning. It turns out they are also Action Plumbing which I didn't know until the truck pulled up to my house. That's when I knew the $39 wasn't going to be the price but I didn't expect what I was quoted. I was quoted $1,100 for a hydrojetting, camera inspection, enzymes, and a membership. I refused all that and then after a call to a manager, I was quoted $450 for a cable drain cleaning and membership. I sent the guy on his way. The sales guy said a lot of things like, "we do things differently" and "unclogging with a cable isn't permanent", and "we can't honor the warranty without the camera inspection" etc. I felt like I was getting sold especially when I couldn't get the service without the $233 membership. I asked what is costs for camera inspections and enzymes if I don't get the membership and he said, and I quote, "$233 but that's because of the warranty." I'm now not even sure I was talking to an actual plumber. Called another company and my drain is unclogged and cleaned for $275. No membership, used an auger and pumped water in the pipe. Was told that we need to be careful with these older pipes and hydrojetting may bust right through. If you are interested in who that was, I'll post a positive review on their Yelp page. It's a company I've worked with before and only called Rooter Connectionz because I got lured in by the cheap price that turned out to not exist. I see an array of reviews here and on other sites. If you are not in an urgent situation, I suggest getting more than one quote on any service before committing to Action Plumbing or Rooter Connectionz.

I feel bad that I showed up late. Due to me transferring my new phone. I didn't have a phone to…read morecontact randy my technician. Luckily he waited 20 mins and he was so understanding. So my issue was something that when we bought the house mentioned. Inspector said this in his report: Water Lines: Copper/PEX/CPVC - -Water hammering was noted when multiple systems were running at the same time - this is possibly a pressure regulator issue. Pressure drops at systems running with multiple systems running. Recommend further assessment and repair. Basically if both showered were running at the same time no water would come out. Randy came to the rescue! I was able to get my plumbing needs fixed. I will definitely call them again. I will be needing a new water heater (which he and the home inspector both said I would need in the future) and will be calling them to Install. Randy was a great guy he explained everything for me. He gave me a price cut and dry. Which was perfect. I will recommend theses guys for sure. Randy asked if I was happy he would be happy. That was such a great customer service approach. Thank you so much for helping me.

The up-selling started immediately without even seeing the problem. Price quoted was horrendous…read moreat about 310% more expensive than the business I ultimately hired. The estimate tries to trick you into buying a subscription for future services. Estimate also provided doom-and-gloom warnings trying to scare me into taking immediate action.

Don't waste your time! The 1st appointment they made with me, they missed because they said they…read morehad an emergency. Okay. The 2nd appt. they missed, they said they needed to pick up a part and the supply store was closed. The 3rd appt. they missed, they said I'd get a discount due to two missed appt's but they just never showed up.

Brent was awesome from the beginning of my contacting his company, until he had finished his job…read more He came out to give us a quote on a bathroom sink that wasn't draining. The pipes had already been cleaned under the sink, but it turned out there was a blockage in some old pipes in the wall. He came back the next day and opened up the wall in a bedroom behind the sink in the bathroom. He was able to clean out the pipes and replace a pipe that had been corroded and ended up breaking during the auger process. Brent and his coworker worked quickly to diagnose the problem and also cleaned up everything before leaving. I was very impressed with his work ethic and thoroughness with the job, as well as his honesty regarding what needed to be done. He gives a two hour window when he is coming to allow you to plan your day and his time for scheduling is very reasonable and not far out. Sometimes same day, or a few days later, depending on the situation. I will definitely call Brent again when I have plumbing problems that need to be fixed.

I submitted a request via Yelp for a toilet repair. Pro Master services had the quickest…read moreavailability and was super responsive. Red stopped by the day after I reached out to give me a consultation. Unfortunately for me, my toilet repair wasn't a quick fix and I ended up needing a new toilet. The consultation/temporary repair was free with the purchase of a new toilet and I was able to book my toilet repair ASAP. The repairman took care of fixing the toilet within an hour and was professional and quick. Thanks so much!

Joel was awesome and did an excellent job. He was professional and efficienr. I am way happy with…read morehis service

True Plumbing was able to get to our business in a timely manner for an emergency situation, when…read moretheir competitors were booked out several days. Jason helped get our drain unclogged quickly. We cannot thank you enough, from a nail salon owner that runs on water usage it's nice to know we can trust them. We'll definitely have them on speed dial moving forward!

5 STARS! We're extremely happy with True Plumbing's service, knowledge & professionalism! And,…read morewe're so very thankful to Jason & East for helping us with our plumbing problems. We completely trust them, and we're going to have them help us with any plumbing needs from now on. They're very fast, friendly & fabulous! We highly recommend them for any plumbing issues you ever have. Thank you, True Plumbing! Laura and Jerry Grantsville, Utah

Chris came to fix a malfunctioning light switch and in the process he checked our electrical panel…read more Good thing because there was discoloring because of excess heat. A disaster just waiting to happen. He replaced the panel and now we are up to code. Thank you Chris

Waited all day long, when they showed up they were only interested in Selling us a new AC. Our AC…read moreunit is 3 years old, purchased through them! Nope!Nope!Nope!

I had an air-conditioning unit and furnace installed after they told me mine needed to be replaced…read morebecause of freezing up. Less than a year later, I've had about five or six warranty calls, every time it is frozen. If there underlying issue, they could've addressed that instead of telling me I needed to buy a new furnace or at least addressed it when they did the install. currently I have an AC that freezes up and stops working any day that is over 85 all for the price of over 15k

I really like this company. We had them out on Thanksgiving Day 2018 for an emergency visit because…read moreour kitchen sink had stopped up. So I decided to call them to do a preseason tune-up on our A/C. Justin K was the tech who came out. I was very impressed with his knowledge and he took the time to explain a couple of things to me as well. I took the annual service plan which is really nice. The previous HVAC company we used for five years didn't have a reasonable preseason tune-up price or annual service plan. Justin came within the time frame Black Diamond had given me and they kept me up-to-date on the day of service via both phone call and text message. Justin also put the covers on his shoes when he came in the house and I appreciate that as well. My son has used Black Diamond since 2016 when he bought his house in SLC and he has been really happy with their service, too. So I did check Yelp before calling them, but I had first-hand knowledge that they do a great job with fair prices. I'd also like to compliment the people who answer Black Diamond's phones 24/7. They've always been very helpful and friendly. I appreciate that, too! Thank you!

had a excellent experience with Jon and his helper! very knowledgeable and hard workers . they…read moreHydro jetted my main line and spent over 5 hours to find the problems without charging extra! he even scheduled to return in a week to make sure problem is completely solved at no extra cost than his original fair and reasonable quote . I interviewed 4 other drain/Rooter companies and I am so glad chose Drain prodigy . I am a customer for life now and will be recommending this co. to everyone!

I experienced leaking in pipe connecting to the disposal. Drain Prodigy had quick response to my…read moreproblem and fix the issue really fast. They are very professional!