Jose came super quick and was able to diagnose and fix the problem within a couple hours. He was…read moreeasy to work with, friendly punctual and clean and was able to fix a water leak and filter for a water bottle machine

I needed help troubleshooting a breaker/possible wiring problem. They responded to the Yelp notice…read morenearly instantaneously, scheduled for the next day. Kyle was on time, fixed the problem, along with a couple of other things I asked about. All in all the ideal experience.

This company was so easy to work with. Stress free. After Mark fixed the plumbing, he recommended…read moreme to a reconstruction company, Epic. They were equally awesome.

The way they jack up the pricing should be illegal. I'm so glad I didn't hire them. I was quoted…read more$1800 by Big Brothers and received another quote from a reputable plumber who owns his own business for $500. Obviously went with the other guy, and his work is incredible. Part of Big Brothers quote was for a kitchen sink faucet and the technician told me "the faucet is fine, it just doesn't have a brand so it'll take me too long to find the brand and the cartridge that actually needs replacing, so I'll just replace the faucet." So... yeah if you want lazy and overpriced, call Big Brothers!

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

I am writing this review in hopes that it saves others from being taken advantage of like they…read moretried to do to my 89 year old mother. Gage, their "14 years of experience" supervisor, came out to do a complimentary check of her furnaces. Mom has two furnaces, side by side. Gage changed the filter for the downstairs system, and said the upstairs one didn't need changing. Clearly, he was aware that there were TWO furnaces in the house, as he checked them both and they are side by side, and so, as the experienced person that he is, should have been aware that there was likely two duct systems. Mom then inquired how much it would be to have the air ducts cleaned and sealed. Gage quoted her the price of $3280 to clean out and seal her air ducts in her home. She said she wanted to think about it so he left. Later she called and said she wanted the service done and asked for the $3280 quote in writing. It never came. However, Gage came back to do the cleaning and as he was working he told mom it was going to be DOUBLE the price because there were TWO duct systems. Mom objected, pointing out that he knew-- or should have known-- that when he gave her the quote-- obviously because he knew there were TWO furnaces. He tried to say that he hadn't noticed there were two, and then went on about how he had to pay the other employees $2000, etc. He talked to her for about 40 minutes, trying to get her to agree to the bill of $6560. She wouldn't accept his excuses for doubling the bill. He stopped after doing the upstairs ducts and left. Mom then got texts and phone calls from Scott Hale telling her that she owed them $3280, and that someone was coming to the house to pick up the check from her. She called their customer service, and explained the situation-- that Gage had given her the quote of $3280 for the whole house, and that he had only done half the work. She then got two invoices sent to her, both for $3280. She thought they were just duplicates. However they were apparently for the two systems. She was notified someone was coming to finish the work downstairs and collect the money due. She told me the whole saga because she was extremely upset and anxious about what had happened. She hadn't slept for two nights. She felt like they were trying to rip her off. She didn't trust Gage to be honest with her. She was worried they were going to insist she pay the $6560, which she was not agreeing to. She said she was only willing to pay the initial quote to her of $3280 for the whole house. My husband put a call into the company. The customer service person was pleasant and said she would look into it. Then Gage called and said he would give mom a $300 discount for the second bill but that was it. Mom refused to pay the doubled price. Just to end the ordeal, she agreed to pay $3280 for the half job they had done and just didn't get the downstairs ducts cleaned. Even after all that, the company was insisting on sending someone to her home the next day to collect her check. She refused to allow them to come. She was that mistrusting of them. She mailed the check instead. I echo many of the reviews here--- don't use this company. Don't let your parents use this company. They are not trustworthy. They are heavy-handed in their treatment of older people. I just wonder how many other people have been pressured or tricked into paying DOUBLE the quoted price because Gage the supervisor "didn't notice" there were two duct systems when giving the quote. It sounds like a sneaky scam. Watch out! And if I could choose zero stars, I would. Crazy that they have three 5 star reviews posted on their website. So misleading.

After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

These guys are fantastic. Friendly, professional, skilled and affordable. They've earned my loyalty…read moreand I will definitely use them again--in my older home, I know I'll need them!

Do not trust this company! Service was scheduled from 1 to 3. When they didn't show up, I called…read moreand they said that my appointment was lost in their system and that they would send someone right over. 45 minutes later, they showed up. I needed my water heater flushed and my water softener filled with salt. Two very simple services. They proceeded to try to upsell with additional repairs and replacements that I later confirmed were not needed. Their estimate was over $900. I contacted a different plumber who gave me an estimate of half the cost.

Very disappointed with this company…read more Looked on yelp to see which businesses had some great reviews and reached out to several. This company at first seemed great, but unfortunately seemed to forget they had already told me they were scheduling me. This message is from Jim through Yelp "Great! We'll book it at 4:30pm then. I'll create an account for you to book the appointment. Can you please provide me with your complete name, address, phone number, and email address?" I received another email that said should we book this for a time between 4-6? when they had already said they were booking this slot for me. I provided all of the information they asked for and today when I wrote them to confirm, they said the appointment is not available. Very disappointing as I had called several companies to come out and give me a bid on this electrical project. Why promise an appointment and then go back on what you have already said? While they may have quite a bit of great reviews, if you say you are scheduling me and then do not actually do so, and try to schedule me for a different day other than what we discussed, then apparently this job was not that important to you.

Chandler did an amazing job, fair pricing and service that just can't be beat. I have dealt with a…read morelot of plumbers in the past but Expect Services is simply the best in the Salt Lake City area. Thanks Chandler for doing an awesome job

We called Manwill Plumbing Heating & Air Conditioning when our AC stopped cooling properly. It was…read moreeasy to schedule, and they sent a technician out quickly. He arrived on time, explained the problem clearly, and went over the repair without any pressure. The work was done the same day, and our AC has been working great ever since. The technician was knowledgeable and efficient. The pricing was fair and straightforward with no surprises -- just honest service at a reasonable cost.

My electrician removed 2 bathroom fans and discovered they've been venting into the attic and never…read morehad ductwork installed to the exterior. I put out for bids on an install of the ductwork and vents through the roof connecting to bathroom fans, and one through an exterior wall that would connect to a kitchen range. I received several responses from HVAC specialists knowing what the job entailed and providing a range of bids for the service. Manwill responded with a message refusing the service and telling me I need an electrician to do this installation. My electrician explicitly requested an HVAC specialist to run the new ductwork and connect the fans to the ventilation system. For being a longstanding business in the community, and a service that installs AC & heating systems requiring ductwork and ventilation, I was surprised they don't understand an electrician doesn't typically provide these HVAC services. I wouldn't have requested the service if I didn't know who I needed the service from. This indicated they most likely neglected to read the details of the request and assumed it was a small job they didn't want. Either way, with their lack of clarification prior to refusing the service, followed by their misinformation and misdirection to a different service altogether, I won't be requesting services from Manwill in the future. This isn't difficult because I've used them prior for annual maintenance calls and they're one of the most expensive HVAC providers in the state. Easy choice. Find another HVAC provider if you don't want to be dismissed or paying too much.

After many years with a highly advertised and expensive company, we decided to try a coupon from…read moreAny Hour Services to check our heating and cooling system. I fully expected to be told we needed a new furnace (something the other company had told us many times.) Not only did they honor the low price coupon, they checked everything, and said that though our unit was old, it was in good working condition, and they hoped to keep it that way for awhile, because some of the newer furnaces made then tended to fail. That was about six years ago, and we're still going strong with our original heating setup. We travel a lot, and wanted to get on a regular maintenance program, where Any Hour comes twice per year, and keeps everything clean and working, We can call "any hour" with any trouble or questions. It has worked well. Last month, we decided our contractor may never get around to repairing the tub that he failed to seal or finding where all the leaks were coming from, causing a roof to rain on us downstairs in the garage. We also needed to replace a brand new water heater he'd installed in our new apartment above the new garage. It constantly smelled like sulfur, and the only way to stop it was to run all 50 gallons of water out of it whenever we used it. In Mapleton, that's very expensive. We decided to get a tankless water heater, because we wouldn't have to deal with water just sitting in the tank, growing bacteria and smelling to high heaven whenever we turned on the hot water upstairs in the apartment. Any Hour fixed all the issues, including black mold on the lower floor and cracks that let black widows into the basement. They found and tackled all the problems. No more leaks or spiders! No more smelly water, and no more $300/year to keep water hot when we may not even use it for months. Andrew had discussed all the options, so we decided on a gas tankless, which would require digging a long, deep trench all the way around the house to avoid tearing up concrete. (Our neighbor's was much closer, but that wasn't going to work, either. Ha!) The project began on July 10th, and the city guy finally got here July 31st, but it didn't pass. There was a gas leak and we had to call the gas company, and then the fire department. Ugg. It was due to a faulty part, which Any Hour quickly replaced. Everything is great now, and we just need to keep leveling the trench, adjust the sprinklers, then plant grass and get the lawn to hopefully grow again. We had to repair the drywall, sprinklers and pipe, but we knew that going in, and were okay with it, because if Any Hour had hired someone, it would have been much more expensive. It was something we can do ourselves for less money, so we're glad Any Hour know that, and didn't just assume we'd go for a less hassle but more expensive option. Any Hour is now advertising a lot. I'm hoping it won't change their good prices. Communication is key. Ask, and they'll tell you! Any Hour Services also worked with us on financing this very large and detailed project, which has been very helpful. When everything hits at once, it's great to work with a business that has our backs. Eric and I highly recommend Any Hour, and we weren't paid or offered any discounts to write reviews. We want others to know we've had a great experience.

Their prices are crazy high. They put in 2 new hoses connecting the washer cold and hot. charged…read more$199.00. . took 5 minutes to install. a 5 year old could do it. These cost $20. on Amazon and about the same at home depot and Lowe's. They also put in new valves to turn the hot and cold water off at the wall, these parts are $30.00 +\- anywhere. Charged $399.00 to install. He worked on the 2 repairs for maybe 20 minutes. He was in the house for a total of 25 minutes. some of that time was to do the computer work to give me bids on other work he said we needed. $600.00 for $50.00 in parts and 25 minutes of labor. What a scam, never again ANY HOUR SERVICES! Do not be fooled. I was desperate needing to get the washer fixed for a literal life threatening situation. I was so dumb to let them do the work. They took such advantage of me under the circumstances.

I reached out to Blue Best online and they called me back on my cell right away. They were able to…read moresend someone out the same day to help me fix an issue with replacing an old Smart Thermostat with a new one. The previous home owner had done a non-standard patch job to get the old one working without a C-wire and even after attempting to rewire it myself neither the old Smart Thermostat nor the new one would work. John helped me figure out what I'd done wrong and had me up and running in about 15 minutes. Everyone was polite, knowledgeable, and efficient. I'll definitely call them first the next time I need HVAC service.

To our recollection we have never posted a negative review, but our experience with Blue Best…read morewarrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere.

I really like this company. We had them out on Thanksgiving Day 2018 for an emergency visit because…read moreour kitchen sink had stopped up. So I decided to call them to do a preseason tune-up on our A/C. Justin K was the tech who came out. I was very impressed with his knowledge and he took the time to explain a couple of things to me as well. I took the annual service plan which is really nice. The previous HVAC company we used for five years didn't have a reasonable preseason tune-up price or annual service plan. Justin came within the time frame Black Diamond had given me and they kept me up-to-date on the day of service via both phone call and text message. Justin also put the covers on his shoes when he came in the house and I appreciate that as well. My son has used Black Diamond since 2016 when he bought his house in SLC and he has been really happy with their service, too. So I did check Yelp before calling them, but I had first-hand knowledge that they do a great job with fair prices. I'd also like to compliment the people who answer Black Diamond's phones 24/7. They've always been very helpful and friendly. I appreciate that, too! Thank you!

Watch out for these guys. I had them come out to do sediment removal and service for a 5 year old…read morewater heater. When the technician arrived, he said it was clogged and had gone bad and needed to be replaced. The technician told me he checked and the warrantee expired a few months ago. He quoted $4,082 to replace it. This seemed high, and after doing my own investigation, it is STILL UNDER WARRANTEE for another year for full replacement, and even if not covered would be half their quoted amount to replace.