Richard was able to come out and help with our emergency, was honest and very diligent. We are…read moregoing to have him back for more planned work soon.

Richard was extremely responsive from the very first email. I barely hit the send button and he was…read morecalling me! We arranged a date to install my garbage disposal. He showed up on time & installed the disposal. He was efficient and took away the old disposal. He is courteous and knows his business. I will refer him to my friends and keep him as my plumber! Thanks for doing a great job! Kelley H

0 Drain-0-MaticPlumbing and Drain Cleaning Co. also known…read moreas Trinity is the worst company ever! I called them recently to snake out my main sewer line which was clogged. Two guys came over who had no clue how to snake a clogged sewer line. They ran a cable in the wrong place. They did not open the cap and run the cable there and the cable stuck and broke the pipe. They blamed National Grid for crushing the pipe since National Grid had run a gas line to my property. They then left without removing the stuck cable and I called The Village of Colonie and they were surprised that this company had left without removing the cable. I had to hire an excavation company to dig up my lawn and replace the sewer pipe and remove the stuck cable. In the process the water line got damaged and had to be replaced which I had to pay for. These people ought to compensate me for my loss of money and suffering. Will never use this company again

I have a sewer pipe for just one apartment that is broken, but it is encased in concrete about 2…read morefeet thick, so getting to that pipe is going to be nearly impossible. It would require jack hammering the concrete to get to the pipe, but this old house might not be able to handle all that vibration. So, they were not able to help me, and only charged me half price for their efforts. I am disappointed in the result, but it's not their fault. They were very professional. I'll find another solution, and they had some ideas they shared with me.

We had a toilet leak on first floor that was dripping down to the basement and panicked! Who do i…read morecall? Found this company had great reviews so within a few hours Ken showed up and had it fixed fast and efficient and affordable! Highly recommend ... Thank you Ken!

This was the first winter with a new propane furnace and it failed in the middle of the night when…read morethe temperature dropped to negative 4 degrees. I called a handful of companies and none were able to come out. I called Best Plumbing & Cooling Contractors and they asked for my contact information and then messaged me to say that there was a $300 "Emergency Fee". Although that seemed high, I had no other option. The technician arrived within the hour. He told me that he had to leave the truck running with flashing lights. My neighbor, who was also awake with a failed propane furnace, saw the vehicle in my driveway and called to see if I was ok. My neighbor told me to tell the technician to try going outside and warming up the propane regulator. He said he just warmed his up and his heat came back on. I relayed this to the technician, but he did not take him up on his suggestion. At one point he changed the flame sensor but that didn't fix the problem. He asked me if I wanted to keep the new flame sensor in or if he should take it back out. I said it was fine to leave it in. He continued to try different things and finally after an hour or so, borrowed a lighter and repeatedly put the flame up to the propane coming towards the flame sensor and got it to light. I asked the technician multiple times to please explain what he did. My husband was out of town this whole time and I wanted to be able to explain to my husband what we should do when this happens again. He kept ignoring my question but then finally said if you get it light up a few times, after a while it will stay lit. When it was time to settle the bill, I was flabbergasted at the price. It was the $300 Emergency Service, plus another $300 Labor Emergency Rate! All together, my bill was $720.79. The description on the bill was flame sensor installed, but again, the flame sensor was not the issue. After doing some research the following morning, it seems that my neighbor was correct and that the first thing you should try is warming up the regulator on the propane tank. It would seem the issue could have been fixed in 10 minutes. I have called and left messages 5 times to discuss my bill with no call backs. I am so confused as to why there are so many 5 star reviews when they won't even return my phone calls.

My old main water line cracked and 60' had to be replaced. I called his office at 7:00am when I…read morenoticed a small geyser in my front lawn. The Town came and shut the water off at the curb about 15 minutes later. Joel and Jeff answered my call at around 7:30am and said they would get to my house by noon. Over the phone he ballparked the job cost and was at my house working at around 11:00am. He either owns or has access to all manner of specialized equipment including several backhoes, valves, couplers and copper piping...etc. 2:30pm, water on, under estimate by around $250.00. Told me "we" were lucky that he could "pull" the new copper pipe without digging up my whole lawn. Serious expert in residential underground plumbing issues and a real decent team of guys to work with. The best.

I was having a backup issue at my home and everyone recommended Vadney's. I called, gave my…read moreinformation and he came over an hour before expected. Called me ahead of time to let me know. Much appreciated during an emergency! They did what they could from the outside, told me what the problem was and that I would need someone else, unfortunately. They did buy me time. Knowledgeable, friendly, thorough, patient with explaining the real problem so I wouldn't get ripped off. Would highly recommend them and will use them in the future for all my septic services. Also very reasonable rates.

Our brand new Whirlpool fridge started to have huge temperature fluctuations, one day everything…read morewould be frozen, then a week later, it would be above 45 degrees, and we would throw the food out as a safety precaution. We called Whirlpool, and they assigned a repair company. Some of the dumbest individuals I've ever came across. After two weeks of dealing with them, I called Whirlpool back, and demanded that they send someone better. I can't say enough good things about the Appliance Specialist. I was able to call, and either get a hold of someone, or get a call back in a reasonable time. They never forgot about us. They were great at knowing the equipment, and dealing with Whirlpool to get the correct parts sent. They were great about Covid safety. I know who to call once my warranty runs out.

The technician was great. Fixed the problems quickly and efficiently…read more The office secretary was poor. She didn't check her emails for 2 days, to see my confirmation of the appointment. Then she got snooty when I called to see why the technician never showed up for the first appt. Poor communication skills.

Great job, very thorough and professional. Showed on time and kept me informed of the status of my…read morefurnace. Good price as well.

Randy came to our house twice and replaced parts. The last time he said he needed 2 people to bleed…read morethe lines for our furnace. He said he would be back the next week. No show. Called on our house phone and he answered and said he would be there and no show. We have tried to call and he doesn't answer the phone. Needless to say our furnance is still not working! Randy is a rip off. Do not trust him.

I have been trying to reach this company for over a month and all I get is an answering machine and…read moreno return call - are they out of business? They installed my heat pumps a couple of years ago and did a great job so I wonder where they have disappeared to.

Great company. Kevin is extremely knowledgable and eager to share what he knows. Doesn't try and…read morepush replacement of the unit or other expensive repairs. Super responsive too. The type of expert that I would recommend to family.

I called these folks back in 2020 when I needed a 50 amp line run for a new heat pump I was having…read moreinstalled. The electrician did great work, and I remember the price was fair. I do my own work when I can, so I have some good experience with minor electrical projects. I'm also a perfectionist and do everything up to code or better. I've had folks come to my house and do work that was merely adequate. I wish I remembered the electrician's name, but his work was up to my higher standards.

Perhaps they are decent if they actually do any work, but if a business can't be bothered to answer…read moretheir phone or call customers back, that doesn't demonstrate professionalism or reliability.