You should not/ cannot call anyone else. This is the second or third time I've had to have them snake my line... roots in my pipe and I can't afford to re-pipe right now. I texted them at 9am and they had 2 calls ahead of me. They were at my house by 11 the same day. Drain flow showed up, did a quick test to verify the location of my clog and then told me where it was. However, the location where it was, my city snakes for free, which I told the owner. And to my surprise he said "if they do it for free then let's have them do it and I won't charge you for the visit." How amazing is that. Most contractors would have hit me up for at least something, but DF was totally awesome and cool about it. Can't say enough about that kind of service. And the city did snake me and the clog was right where DF said it was. This is the only drain cleaning company I will use from now on and it should be yours too. read more

Used them for a clogged bathroom drain, which we tried but failed to fix ourselves. They were responsive and very friendly. Worked around our schedules pretty easily. Fixed the problem, and gave us a tip for trying DIY in the future! Definitely would use them again! read more

Had a complete back up in my kitchen, I was unable to use it at all. Had one guy come in prior, two different days and was unable to resolve anything. Not only did Ralph and Tony unclog the drain within minutes, they re-piped the mess the other guy made. And even fixed a minor leak as a bonus for no charge and were in and out in an hour. Guys were awesome. read more

We have used Tony a few times for various projects around the (100yr +) old house. He responds quickly, arrives on time and, most importantly does good work and stands by it. Strongly recommend. read more

Tony and Abe are incredibly responsive, professional, and compassionate. I appreciate how convenient it is that you can simply text them and get an immediate response. He has officially become my go-to plumber for my condo! A few weeks ago, I made an emergency call to them at around 7 pm for a leak in my ceiling: water was pouring through my ceiling speakers and had left visible water marks all over the ceiling. Tony suggested that he come after the water has stopped coming down so that he could do a better analysis, and so that he could save me money from just having him come and sit there while waiting for the water to stop. I appreciated that he had my costs in mind. When the water stopped coming down, Tony had Abe come, who came within less than an hour, and discovered the problem was my upstairs neighbor's toilet flooding and his bathroom not being caulked properly, something that we would have never thought of and our building inspectors had missed. I could tell Abe wished he could do even more; he wanted to make sure I was getting the best quality consultation and service and gave me a discount off the emergency call. I was very content with this service, so called them again this past Wednesday when my tenants reported severely slow drainage issues in the kitchen sink, dishwasher, and 1st floor toilet. Tony's schedule was packed solid that entire day, yet he still tried his best to fit me in. When he was already on his way, I suddenly messaged him saying that my good old plunger actually fixed everything and I no longer needed his service. I expected a grumpy response, but instead got a pretty classy, understanding response: Tony simply said no problem, and thanked me for calling him. These two situations tell me that Tony and Abe take great pride and ownership in their work and customer service: they are looking to build long-lasting relationships in which they become your go-to plumbers should you need them. read more

These guys are great! Really appreciate the timely and professional service they provided! Will definitely being reaching out to Drain Flow again with any future plumbing issues! read more

To echo what others have already written here, we had a sink back up and overflow and needed a plumbing company to come out asap. We contacted Drain Flow, and Tony responded very quickly, indicating he would be able to stop by the next morning. Tony and his crew did a great job, explaining step by step the issues and how they went about to resolve it. I look forward to using these guys again in the future! read more

Tony and Ralph deserve all the five star reviews here. We live in an old house and they've helped us with our plumbing problems multiple times. Tony communicates well on text, shows up when he says he will, and has fixed all the problems we've asked him to. What more can you ask for? read more

Anthony my mom was thrilled with your service and quick response. She appreciated your work and the fact that you went out of your way to help. Thanks so much!! read more

Highly recommended! Anthony answered my phone call on the first ring. He said he could stop by within he next few hours to check out a leak in my bathroom. He had me text him the address and said he would text back with an ETA. Coordinating via text was very convenient and Anthony kept me posted on his ETA as he finished up a few other jobs. He checked out my leaky toilet within hours of my first call and was able to fix it on the spot. He had all the supplies in his truck and explained what he was doing step by step. His fees were super reasonable and right on estimate. He had a credit card payment app so I was able to pay right then and there. So convenient! He gave me a detailed receipt and, best of all, guaranteed his work. So glad I called Drain Flow and I will use them for all my plumbing issues from now on. read more

Came out to clear a blocked sewer main - snaked it for $395. Within 1 day it is backed up again. Tony said his "buddy" Hercules C&G Drain would come out for a more permanent fix. Came once with an eye popping quote. I asked Tony to come back as his work clearly was not effective the first time around. He gave many excuses, beyond that was defensive and verbally aggressive, and ultimately is not coming back to do the job he was hired and payed to do. Excellent at making excuses. Terrible at clearing drains. DO NOT USE. read more

Anthony's come out to my place now a few times. He's an amazingly reliable person who is easy to get a hold of (like when your toilet turns into a water fountain at 10pm in your first night of owning your own home). That initial visit he was able to diagnose the problem via a quick phone call and a text with a picture of the toilet tank. He came the next day with the part and had it fixed in less than 20 minutes. Charged a very reasonable price. The next couple of times he came out, the issue was out of his purview. He didn't charge me for the assessments AND recommended appropriate people who were equally responsive in helping me fix the problem. He will always be my first call when I have any sort of plumbing issue. read more

Honest and reliable! Anthony came and saved my kitchen pipe drain just couple of hours after I called him. He was efficient and the fee he charged was fair. Highly recommend! read more

We have been working with Tony the past few years over several jobs and I will say hands down he is the best. We moved into a 1930s colonial a few years ago and my first project with Tony was unclogging a bathtub that those who lived here before us (who were very nice and upfront) said was uncloggable no matter who they used. Tony was recommended by a friend and he got it unclogged in 30 mins. He has continued to go above and beyond each time and "get it done". He tells you like it is, is always professional and there's no BS. Moreover, he is a good man who takes good care of you and your house. Just last week I called him for a leaky pipe and then saw there was some discoloration in the ceiling of a different room. He went into the bathroom upstairs and found the leak in 30 seconds! I really mean seconds - and he fixed it for no additional charge as he was doing another job anyway in parallel for us. Basically - an honest man who we hope will do great and we will continue to use his services. I wish I could give him more stars than 5! read more

Drain Flow (Anthony), from start to finish, was highly responsive, prompt, transparent, and capable. He answered the call and made the commitment to show up. He kept me informed about when he would arrive and showed up when he said he would. He made a diagnosis of what needed to be replaced on the water heater and was right. The part was shipped overnight and Anthony said to text him when it arrived. The next day Anthony showed up on time and completed the job beautifully. Hot water!!!! read more

Only facts. 1. Called him on the weekend explaining that I have problem with drainage. The water overflows the pipe, gets into the water heater tray and traps the shut down valve there. There is a drainage problem down at the septic collector most likely. He could not come on the weekend (understood), mutually agreed to come at 8:45 on Monday. So far so good. I explain that we can't use any water in the house and really need him. So far he sounded good. 2. Then something happened with him - as if he became a different person. He texted me saying that he is not going to "waste his time", 8:45 is too late for him, and he is convinced we need a new water heater. I responded, OK, come at 8. no problem. His response - NO, I am not wasting my time (what a nice way to talk to the potential client!), you need water heater. He promised to call after his first appointment on Monday. My objections that the issue could be with the drainage were simply dismissed - "I am doing it for 20 years". I said: Ok, give me a call tomorrow. He said he will. 3. He never called. Good thing I realized that something is wrong with him, and called another plumber. As I suspected, the issue of water overflow had nothing to do with the water heater and was caused by the drainage issue. Based on the response: BE VERY CAREFUL - instead of apology and realizing what was done wrong his response: "problematic client". If you prefer not to become the one - AVOID problematic servicemen. read more

Tony and his team were fantastic. I called this morning (before their opening hours) and left a voicemail- within minutes Tony texted me, asked about the issue, and sent Ralph over... all within an hour. Tony even texted me on his ETA so that I could rearrange work meetings and not waste any time. When Ralph arrived he assessed the situation, educated me on how to prevent it and fixed it. He was transparent about the price and was fair. I appreciated their honesty, professionalism and above all skill with their trade and their communication. I will 100% call Drain Flow again for any plumbing needs! read more

My plumber said "I have the guy for you". He was so right. If I could give Tony and Ralph infinite stars I would. Best Guys, Quick, Personable, Knowledgeable, My Hero's . They cleaned the place better than it was when they showed up. And the cherry on top is the price for their excellent service. Great people and great work. read more

Anthony is great guy. I have used him a couple of times and is good plumber. Gets the job done in quick time and tries to make it on the same day as well. read more

First time using them I had a problem with my faucet. A part on the faucet was missing. They replaced it quickly. We're very helpful.

So...The Plumbing Gods came for us. We've used Drain Flow since my last review - leaky kitchen faucet to which Anthony and crew came to our rescue again. Expert in all matters of plumbing, they swapped out the faucet, in, out, done. Great Job. This was last year. With the cold period this winter (you all remember...negative temperatures, white walkers, etc) I thought the Plumbing Gods had come for us again as no hot water was coming from the kitchen sink. But I waited, prayed to the Weather Gods (we believe in polytheism in this house apparently) and they granted me the one wish of warmer weather and unfrozen pips. No call to Tony this time...but have no fear dear reader... Our garbage disposal sprung a leak last week. I looked on Youtube, the Global Teacher of Humanity and realized that, while simple enough, I wimped out...the thing grinds up meat food products like it's its job...I suppose it is its job...but anyway. Tail tucked firmly between my quivering legs we contacted Tony who came out the next day. He brought his excellent employee Ralph. Ralph looked at the Food Shreddy Thingie, spotted the leak and diagnosed the need to replace it. they apparently rot from the inside. When Ralph took the old one out he showed me...trust me...you don't ever want to look inside the business end of a well used garbage disposal. There's rust, rotting food matter...sludge...it was like the inside of an 80s horror movie come to life. I nearly vomited in my VHS copy of Gremlins II. Anyway, back to the review. Ralph replaced the old with the new. Our pipes stubbornly refused to accept their new plumbing brethren, the fit wasn't "fitting" and some leakage was occurring. Thanks to Ralph we found this out, some guys would have slapped in the new unit, run the water for 10 seconds and called the job complete. But not intrepid Ralph. He discovered the ill sealing fit after numerous and very throughout tests. He was dogged and determined. I really appreciated the effort and finally after the struggle, Ralph vanquished the stubborn job. I am happy to report that their efforts were successful. We have a fully functional Garbage Eatin' Machine Device Doohicky. I will probably not call them again to replace it the next time it malfunctions as I'll summon my manhood (and Youtube) and try this myself. I'll call my brother who is the more handy capable person in the family (I can do excel spreadsheets with Conditional Logic and Pivot Tables). When we screw it up I will definitely, however, call Tony to fix the damage we've caused and then do the job right. Drain Flow is totally king of the plumbing. Thanks again Gentlemen... read more

Main line to the house was backed up, tried a snake, main line cleaner nothing worked. Called Tony at 8AM and the problem was totally resolved by 10AM. Very friendly and professional. Would highly recommend this company to everyone and will be using them in the future. read more

I needed Anthony's help on multiple occasions and he has been very responsive despite of being busy at other appointments. On one occasion our basement was flooding and we used one of the other businesses to diagnose the issue. He scared us by saying that the foundation of the house was faulty and that he needs to check further and that would cost us $400 just for diagnosis. I called Anthony for a second opinion who was super responsive and showed up within hours of the call. He identified the problem which was from a backed up HVAC drainage system and charged us a minimal amount literally saving us a lot of $$$$. I called him again after a few months because our sump pump seemed to be backing up. He immediately came and identified the issue and recommended a few additions to avoid any future damage. He is honest, diligent and hard working. I will definitely recommend him over any other plumbing business in Boston. Thank you Anthony and apologies for the late review :-) read more

Anthony and Ralph JUST stopped by. Our toilet was clogged since yesterday morning and I couldn't get it unclogged the usual way (plunger, hanger, Drano). I called Anthony around 10:55am and he was passing by so stopped by with Ralph. Ralph unclogged the toilet in less than five minutes. It's now 11:25am as I type this review. Given, I hadn't dropped anything in the toilet and it was probably just thick toilet paper (u-huh), it was really quick and dirty and sweet all at the same time. :) Two thumbs up. read more

If I could give more than five stars I would! My experience with Anthony and Ralph was exceptional from start to finish. After calling a number of other companies in Brookline who told me I would have to wait at least a week and a half for service for my jammed kitchen sink and gave me outrageous price quotes (my favorite is the company that told me I would still be charged the $50 travel fee even after I pointed out that they were located FIVE BLOCKS from my apartment), I found Drain Flow. Tony was able to squeeze me in just an hour after I called. He was communicative, updating me on his ETA via text so that I was not just trapped in my apartment waiting for him. Tony and Ralph were a polite, quick, and efficient team. I was very comfortable alone with each of them in my apartment - they were friendly and easy to chat with while they worked, but very professional. When they finished the job, they did a more thorough clean up than I even do in my own kitchen and left the place spotless. I highly recommend Tony and his team- they made a potentially miserable experience completely painless and easy! read more

I think I am one of hundreds, perhaps thousands of people that Tony has gotten out of a bind. Sunday morning I had a clog in my sewer main. Tony responded to my phone call about a half hour I left a voicemail. He was close by and told me he could come over immediately, which he did. He arrived with his assistant and was able to clear my main line in about 20 minutes. Tony provided me with a reasonable price considering the circumstances, an "emergency" situation on a Sunday. He offered me advice about next steps if the situation arises again and told me my future options. I have worked with a number of entrepreneurs over the years and I can tell when someone is dedicated to their trade and Tony is. While its true I only had a small interaction with Tony I will be using him for "non-emergency" work in the future as I have a few items around the house that exceed my comfort zone. read more

Five star service. Scheduling them was easy, they arrived on time and did a great job. Very professional. If you're looking for a plumber in the Boston area these guys should be your first call. read more

Tony was prompt, courteous, helpful, knowledgeable, and honest (fixed my clogged bathtub, and also fixed my dishwasher----the fix for the dishwasher was simple, but Tony didn't charge me, and saved me from the trouble of seeking out an authorized dishwasher repair person). 5 stars, without a doubt. read more

This is the second time I called Anthony and his service is nothing less than spectacular. First time to replace a water boiler and the second time to fix a leak and replace my garbage disposal unit. He came to my condo in Dorchester promptly and his fees are quite reasonable. I would recommend Drain flow to anyone looking for a reliable plumber. read more

Hot water heater broke down and Anthony was there to fix it within hours. He had to trouble shoot with the manufacturer and track down a special part, but I had hot water before the end of the day. No cold showers. This is the 2nd time Drain Flow has made a last minute call within the past year to help with our plumbing needs. These guys are the best! read more

What great service! Ralph and JT were resilient on fixing my plumbing issue. A clogged sink from hell is what I had, until they showed up and fix it. They left me with a clean and clogged free bathroom. Thanks again. read more

I'm in awe! Anthony and Ralph from Drain Flow just left here from fixing a clogged bathtub drain and a leaky faucet. They also changed out leaking water valves that they noticed too! Called them yesterday and received a prompt call back to set up the appointment this morning. Well, they were courteous, knowledgable, quick and well priced...what more can use ask for! They will be on my speed dial for now on and they should be on yours too! Please give them a try, you won't be disappointed! read more

I can't say enough good things about Drain Flow. My first contact was with Anthony regarding a clogged sink & tub. He was concerned, courteous and sent someone out to help within an hour. Duane gave me an initial impression about what was wrong, but then later explained that one of the repairs was not necessary. I was very impressed with his honesty as he could have easily sold me the repair. Tonight, my steam boiler was making insane airplane-taking-off noises, while water sprayed from an overhead pipe. I called my regular plumber, who gave me attitude and no assistance. Remembering Drain Flow, I called the number and Anthony picked up right away. He tried to walk me through shutting down the boiler, but offered to come out after sensing my stress level rising over my ineptitude. He fixed the leak, shut down the boiler and diagnosed a problem I've been dealing with for over two years. All the while making sure I understood the issues, which calmed my fraying nerves. Drain Flow is my regular plumber now! read more

My pipes backed up into my basement - not fun. I had used another local service but they were a bit pricey and I felt a bit taken. Desperate, I looked on Yelp and saw the great reviews for these guys. I spoke to Tony & within an hour, Abe was here. He snaked the pipe and it was pretty gross. He was very down to business but answered my questions honestly and patiently explained things. It is Sunday so there was an extra service fee (Murphy's law) - c'est la vie. They got the job done in a timely fashion, were polite, and I will be calling them when I redo my kitchen. I now have a new plumber in my contacts! read more

Drain Flow/Anthony knows drains sooooooo much better than even your best plumber. I called him freaking out about a clogged tub drain. He happened to be passing through my neighborhood and came straight over. Removed some super gross stuff from my pipes, and came back another day when he was less busy to fix my broken tub stopper. Both are working perfectly now. He was professional and courteous, and really really good. I highly recommend him. read more

Drain Flow provided me best plumbing service I have ever experienced. Drain Flow arrived at my house within 2 hours of calling them on a Saturday. They quickly assessed my plumbing issue and fixed my problem in less than 30 minutes. Drain Flow clearly explained to me the plumbing issue and even attached a new shower head. Drain Flow is the best plumbing service in Boston. I recommend Drain Flow to my friends for the following reasons: 1. exceptional customer service; 2. quickness in arriving at my house on a weekend; 3. patience in explaining the plumbing issue; 4. quality of work; and 5. integrity of their workers (making sure everything was in perfect and clean condition after the job was done) read more

Arrived quickly, fixed our clogged drain and on top of that they re-sealed our sink and fixed a small leak. Great service, reasonable prices and timely. I would use again and recommend to my friends in a heartbeat. read more

My experience with Anthony was an excellent one. My house randomly had no heat one day, which my wife and I didn't discover until we got home from work, so I checked Yelp, sorted by best reviews, and gave Drain Flow a call given all its fantastic reviews. Now I see why they're so good. I left Anthony a voicemail explaining my situation, and his message said that callers can text as well, so I sent a follow-up text. This was about 7pm. Not long after, I got a text back letting me know that he couldn't come first thing in the morning but he could come later in the day, if that's ok with me, and I said sure and to keep me posted. Next day, Anthony got to my house as soon as he was able. He went into the basement to check on the boiler, and discovered that the only problem was that my boiler was low on water. I sure felt like an idiot (although since the Quincy-based plumber who installed it never said a word about maintenance, I don't know how I was expected to know how to fix that...) although Anthony fixed it and showed me how, which took all of about 4 minutes. He said he wasn't going to charge for that, and I said no way - he changed his schedule and came out to Braintree and I was definitely going to pay him. Rather than pick some random dollar amount, I told him that we had a few other things he could look at, if he wanted - a running toilet and a broken garbage disposal. He promptly fixed both, and we had some friendly conversation in the meantime. He again showed us how to fix the disposal in the future, and he even left a tool to do it with. He did this all at an excessively reasonable price, which prompted a good tip - and he earned every penny. My wife and I are relieved to have found a reliable, flexible, and reasonably-priced plumber. We will definitely be using Anthony whenever possible, and recommending him as highly as possible. read more

My experience with Anthony and Ralph from Drain Flow was extremely positive, and I recommend them to anyone who needs a fast response and effective completion of the task at hand. Our shower was pooling water, and my subpar effort to clear the drain using a lengthened wire hanger proved useless. After reading through reviews for a number of plumbers on Yelp, I decided to give Anthony of Drain Flow a call. He picked up after normal business hours and after a brief discussion, I texted him my information. My schedule can be a bit tight due to work commitments, but after texting back and forth over a couple of days, we settled on a time the next morning. I noted that I had to leave the house by 9:15am at the latest, so Anthony put me first on his schedule - something I greatly appreciated. The next morning, Anthony and Ralph showed up 15 minutes earlier than they had expected, which was perfect for me. After listening to my description of the problem, they quickly got to work clearing the drain. 10-15 minutes later, they pulled a hair clump the size of a wolverine out of the drain - problem solved! Anthony spent a few extra minutes with me discussing drain covers, some calcium buildup around my drain, and other services he provides (I asked for this; he wasn't trying to sell me services I didn't need). When he was writing up the bill, I casually mentioned that I saw him on Yelp, which elicited an immediate response of "we offer a discount for those who find us on Yelp". I had no prior knowledge of this, and it was something Anthony didn't need to offer up, but the fact that he did showed a level of integrity and honesty that can be difficult to find these days. In terms of cost, I don't have experience with others, so I cannot comment on what I paid relative to the market. That being said, had I known the cost upfront, I would not have hesitated to move forward, so in a sense, that is a true measure of the value of a service. While I hope for no more clogged drains, if and when I get another, I won't need to think about who to call - it's Drain Flow. read more

Hands down Tony is the best plumber I ever used. I've called him about 10 times for everything from simple clogged drains to a major pipe burst. No matter how busy he is, he'll be there same day if it's an emergency. He always arrives exactly when he said he would, quickly figures out the problem and quickly takes care of it. If there are options for you to choose he'll explain those as well. Tony always has either another plumber or assistant with him to help get the job done quickly and also clean up any mess that was made so it looks like he was never there. Also, I think he charges fair rates. If he comes around lunch time he can always be tempted by a delicious turkey sandwich. read more