I just had a very negative experience here with my friends that aligns with the other negative…read morereviews. Their management is, at best, misleading and, at worst, scamming. I don't blame the waitstaff at all, as they are very kind, welcoming, and quick, in my experience.
First, the food. The quality is fine, but I always find it a red flag when Asian restaurants are run by non-Asian people and there are no Asians in the crowd. "Authentic Korean" is just entirely not true, but I digress. The wings were quite good but expensive, and some of the menu items are absurd. Over $30 for a simple salmon was high to the point where I couldn't even try it to see if it was worth it. The drinks they have available are only high-end costs at mid end quality. I find a $26 New Jersey Riesling elsewhere more interesting than their $30-$56 selections. The soju and sake are insanely marked up and ridiculously priced. The food also takes quite a while to come out, even when they aren't busy at all.
Plus, there's an automatic 20% gratuity charge. This didn't bother me, except for the fact that it is not only applied to food but to karaoke rooms. I found this very misleading. People do not expect to pay a 20% service charge on a room booking. This raised the $160/2 hrs to $192, and they refused to budge on this misleading application of the tip.
Today, a group of my friends went to the karaoke room. Yesterday, Friday, May 8th, my friend called and they told him it was $55/hr. Today, it was $80/hr. The strange part is, when we said we weren't expecting the high cost, a man (I'm presuming the manager, but I'm not sure) claimed that no one would ever say that, even though a waitress said just minutes before that it was probably the new guy and she was sorry. Then, the man doubled down and said that yesterday, the charge would have been $55 but today (Saturday) it's $80. This makes even less sense to me because, upon checking afterward, the menu clearly says $55 Monday-Thursday, meaning that Friday would be the same cost as Saturday. So he clearly was lying to our faces that yesterday would have been the lower cost. I tried to verify this on the website, but it's so poorly built and disorganized that I can't even find the karaoke cost.
I find this business model very confusing. I have no reason not to believe that lying on the phone + not including information on the website is so that people only choose to book the rooms when already inebriated. I would highly recommend avoiding this place. Support authentic (half the price!!) Korean restaurants instead.