They took my dog in for emergency teeth extractions and they were caring, answered all my questions even post op and sold me more pain meds. They're life savers read more

I have been a client for many years and was happy before not anymore. I took one of my cats who had passed away to get cremated. I was charge $10 for transport and $220 for the cremation that's unacceptable. How can you charge $230 for cremation in TJ. And we waited for days to hear our kitty was ready to be picked up and now the doctor calls and demands payment when they just let me know yesterday he was ready. This vet used to be amazing now he's just as bad as the corporate vets it's a shame. read more

Warning for Americans: We were quoted 4,000 pesos twice over the phone (through my Spanish-speaking friend) for senior dog lab work, teeth cleaning, extractions if needed, gas anesthesia, and pain meds -- all included as one package price. When we arrived, the clinic director, Victor suddenly changed the price to 4,500 pesos, claiming the "regular" price was 5,000 and we were already getting a deal. Even after showing the phone calls dates and times as proof, he refused to honor it. Then, when I confirmed gas anesthesia was included, he added another 250 pesos despite us being told twice beforehand that it was already part of the package and said it would be $300 cash. So clearly pesos would be cheaper so at the payment time, we offered to pay the agreed total in pesos, 4750= $271 but he suddenly insisted we owed $300 USD and showed us we signed the agreement to pay $300. The pricing kept changing throughout the visit, which felt extremely dishonest and unprofessional. They also only accepted cash or Zelle, which added to the concern. Overall, the experience felt misleading and left us feeling taken advantage of. We won't be coming back here. read more

If I could give this place negative stars, I would. I am very dissapointed and traumatized by the HORRIBLE service and mistreatment provided by this place and its cold hearted staff. They DO NOT care about the animals, only about the money being made- especially from their SD customers. They lie, overcharge for mexico pricing, and return your pet in worst condition, if they even make it out of their office. Do not trust them, do not send your beloved pets to them. They even perform vaccinations in the lobby due to no space, just to take anyone's money. Very unprofessional, rude, unsafe, and careless. read more

Yesterday, one of my cats took a ride to Tijuana in Dr. Madrigal's van, and since she was the only cat, she got to ride in luxury up front. She got lots of bloodwork done, because I wanted to find out if she either had hypothyroidism or Stage 1 kidney disease. The vet called me to let me know that she wasn't too happy about having her blood taken, because she tried to scratch him. I was kept up to date with videos and messages, and she was ultimately diagnosed with hypothyroidism, and I have a prescription to (hopefully) get filled tomorrow. She has to go back in 30 days for a bloodwork recheck, and at the same time, I'll have her evaluated for her dental. The entire bill came to $285, which included the $10 transport fee, and $25 consultation, which over here, would have been double, if not more. read more

Dr. Vet Pet Emergency - Veterinarians Near Me - Tijuana, BCN

I have been going for years with my 4 dogs and referred many people to this vet due to how great he was and of course the prices, but waiting 2weeks for a paper quote to euthanize my dog after a dislocated hip only to be told I need to come to the location in TJ is insane. When I explained my situation of getting funding from a private group and all they need is a paper quote to provide me with funding and being told no problem after giving them all the information. I had called prior in the beginning and every time they said they were busy and would get back to me and after 3 days of hearing that I message. No response after I message every day and left on read when checking on the status. I've been doing the US drop offs and pick ups and think it's ridiculous they cant give the driver the paper quote to hand me during the drop offs. Now I need a new vet read more

I've had my puppy fixed and also two declaws removed . I've had nothing but good service and they always send videos of what they do to make sure you know what is going on with your dog . read more

Awful experience. I will never take my dog there again. The level of professionalism was disappointing. They were careless, dismissive, and negligent. When I picked up my dog, I was told, "He's fine, he just needs a little rest." But I immediately knew something was wrong. My dog was motionless and bleeding. I had no choice but to rush him to an emergency animal hospital in San Diego where I was told he was bleeding internally and needed blood transfusion and emergency surgery. That emergency visit ended up costing me $12,000, but thankfully my fur-baby survived and was saved. No pet owner should ever be put in that position after trusting a veterinary place with their pet/animal. I also want to mention that Dr. Madrigal's wife will be the reason for the hospital's downfall. As far as im aware, she is not licensed or certified and has absolutely no business being there "attending" to pet parents. Her behavior was extremely unprofessional, judgmental, and showed a severe lack of empathy, y tiene un jenio insoportable la sangrona, which made an already distressing situation even worse. On top of everything, once your fur-baby is handed back to you, you are completely on your own. They do not respond to any follow-up questions or concerns you may have. Overall, I left feeling disrespected, dismissed, and deeply concerned about the quality of care. I would not recommend this pet hospital to anyone who cares about their pet's safety and well-being. For comparison, Patitas Felizes Clinic is now my go-to. They treat ALL (not pick and choose) furbabies with equal empathy, love, care, and most importantly like FAMILY! read more

Dr. Madrigal and his team are great. I was recommended here from a friend after I was searching for an affordable vet for my dogs pyometra surgery. They were able to do it for a fraction of the cost ($1k vs 10-12k). Unfortunately, after Dr.Madrigal and his team were able to take a look they found it wasn't pyometra but a big mass attached to my dogs spleen. She was already really thin and sick but I still wanted the surgery done to give her a chance. The Dr.vet team kept me updated through WhatsApp with many videos and pictures. Unfortunately my Bailey passed away during recovery after the surgery was successful. I am still so grateful for the team for finding me answers and providing great after care steps. The urns for the dogs are cuter than in the US. read more

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I was recommended to this place by a neighbor and regret not having done my research before trusting them with my fur babies! They returned one of my dogs with his belly steaming hot and hyperventilating with his tongue sideways and with his legs which are stiff sticking out of the crate. My heart dropped upon seeing him! I thought he was dying. When I asked the person charging me if this was normal, he ignored me and continued to charge the rest of the clients that were in line. Eventually, once I started to record the interaction, he confessed that no one charging or dropping off the dogs was a veterinarian! When I demanded to speak to the veterinarian, it took five minutes before he called to check in, offering us to have our baby driven back to TJ for care, which was ludicrous given the poor care he had been given in the first place. Thankfully, one of the clients picking up their dog was a veterinarian herself and after confirming my dog looked ill, generously offered to get a thermometer to examine him before telling me to put him in my car with the AC at full blast. She returned and checked my dog and said he was normal. I can't believe the vets in TJ put all my dogs back in the van for transport while still under anesthesia after their dentals and without any medical supervision on an intensely hot day!!!! As other customers have said, these vets provide no written records of any physical or dental exams/procedures!!! Appalling given that records are essential for any medical practitioner since these provide a medical history of the dog's state of health and are essential for their continued care. One last thing that is appalling is the intake process--you get two-three minutes to speak to the vet in what appears to be an express line with dozens of clients waiting to check in their pets. Obviously, the vet has no time to request paperwork and merely goes with whatever the clients say regardless of records. This is incredibly unprofessional. The transportation is abhorrent, too, since they cram in dozens of pets in one tiny van so your fur baby is transported in crates with all kinds of dogs, some barking and raging. Mexipets and other services get much better reviews so please do your research and avoid this vet!!! --- Un vecino me recomendó este lugar y ahora me arrepiento de no haber investigado antes de confiarles mis perritos. Devolvieron a uno de mis perritos con la panza humeando de calor y hiperventilando con la lengua de lado y las piernas rígidas sobresaliendo de la jaula. ¡Se me cayó el corazón al verlo! Pensé que se estaba muriendo. Cuando le pregunté a la persona que me cobro si esto era normal, me ignoró y siguió cobrando a los demás clientes que estaban en fila. Finalmente, cuando empecé a grabar la interacción, confesó que nadie que estaba cobrando o que llevo a los perros en el van era veterinario!!! Cuando exigí hablar con el veterinario, pasaron cinco minutos antes de que llamara para checar como estaba mi perrito, ofreciéndonos que llevaran a nuestro bebé de regreso a TJ para que lo pusieran en tanque de oxigeno, lo cual era absurdo dado el mal cuidado que le habían dado. Afortunadamente, una de las clientas que recogió a su perro era veterinaria y, después de confirmar que mi perro se veía enfermo, amablemente se ofreció a conseguir un termómetro para examinarlo antes de decirme que lo metiera en mi auto con el aire acondicionado a todo volumen. Ella regresó y revisó a mi perro y nos dijo que estaba normal. No puedo creer que los veterinarios en TJ hayan puesto a mis perritos en la camioneta para transportarlos mientras aún estaban bajo anestesia después de sus dentales y sin supervisión médica en un día intensamente caluroso!!! Como han dicho otros clientes, estos veterinarios no proporcionan registros escritos de exámenes físicos o dentales!! Es indignante considerando que los registros son esenciales para cualquier servicio médico, ya que proporcionan un historial médico del estado de salud del perro y son esenciales para su cuidado continuo. Una última cosa que es indignante es el proceso de ingreso: tienes dos o tres minutos para hablar con el veterinario en lo que parece ser una fila exprés con decenas de clientes esperando para registrar a sus mascotas. Obviamente, el veterinario no tiene tiempo para pedir papeles y simplemente sigue lo que dicen los clientes sin importar los registros. Esto no habla de un servicio profesional. El transporte también es horrible, ya que meten docenas de mascotas en una sola camioneta y tu mascota es transportada en jaulas con todo tipo de perros, algunos ladrando o muy nerviosos. Mexipets y otros servicios reciben comentarios mucho mejores, así que por favor investiga y evita a este veterinario!! read more

Amazing care and support towards my cat Shy shy ! She had an abscess and infected tooth that was extracted. I'm happy to have chosen this vet. read more

I think at one point I gave a five star. now that I reflect after 10 months !!! Several times -- of using them and have to lay my baby to rest these services may have contributed extra to his condition Expeditating to his grave, unfortunately . After reading several of these comments of the low stars, they are correct. When Teddy went in November for his red eyes and they prescribed medication, they gave a steroid and an antibiotic, they did not indicate or stress to make sure I had a collar on him which could be part my fault also, but they are the medical team, and the doctor that I work for informed me that her vet over here indicated that those two medications should not be mixed together, needless to say, Teddy formulated a ulcer on his eye and then had to have it removed, of course, by them because it's so expensive over here, I brought him back over there. They did not perform it entirely correct, which I know surgeries don't always go correctly, but it leaked for several months before I could send him back over for a revision, which they charged me for that . And then just recently, a few months ago, he had x-rays done. They indicated that he had arthritis. They did not inform me to put him on a strict diet. because he's overweight. Now, three weeks ago, he stopped walking on one of his legs. It looked broken. I brought him back over. They indicated that it is from chronic arthritis, which did not look or sound right to me. I took him over here to be looked at, and a doctor here said it looks more like dislocation, possible cancer. wants me to do all this extreme testing and Teddy is 12 years old with an enlarged heart and all these other problems that I cannot put him through, but I just feel like this whole year that I have brought him over, they did not give me much compassion or keep up on his medical information as much as I brought him over and I feel like it's chaos. and unorganized. And all about money at the end of the day. And you do not get to ask follow-up questions when you get to pick your pet up, which is horrible. or throughout the day, you don't get clarification. I don't know if care would be better if you speak Spanish and could call over there and get updates. I'm not sure, but I know after sitting here and reflecting I feel like it's not much compassion and it's pretty unorganized with medical records. It's not like they keep track when you constantly take your pet over there on a regular basis like I did. read more

El trato es súper profesional desde la recepcionista al doctor. Muy honesto que es súper difícil de encontrar aquí en México. Aparte tienen acceso para San Diego en Chula Vista donde transportan tus mascotas en dado caso que no puedan venir a México. 100% recomendado! read more

Dr. Vet Pet Emergency - Lily and Whiskey - Veterinarians Near Me - Tijuana, BCN

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Very friendly and communicative. First, you line up at their dog groomers, called Le Dog (very reasonable grooming prices). Then they meet with your pet and go over treatment plans. If your pet needs vet care, then they get transported in their vehicle specifically fitted for pets. Communication was through what's app so ensure you download because your phone provider may charge if using the TJ phone number. Received flea treatment for cats and the vet ordered ear drops. All reasonably priced. read more

Dr. Vet Pet Emergency - Grooming prices - Veterinarians Near Me - Tijuana, BCN

I took my cat to get checked out because like I stated prior, they pulled the wrong tooth. Turns out that they never even pulled the tooth and just cut half of it off. Leaving the root of the tooth exposed for infection and possibly worse. This place needs to be investigated as does their Woof St location. It's all a scam for money. Read all the reviews from all of their locations and spare yourself the heartbreak as well as the cost. Get your vet services done by a legitimate and vet board licensed vet. This place is neither. The humane society offers low cost services, for anyone looking. read more

Dr. Vet Pet Emergency - This is after I got my cat back. The tooth that needed to be pulled is VERY obvious. Ray Charles can see it! - Veterinarians Near Me - Tijuana, BCN

After our beloved dog was hit by a car, his leg was badly broken. The initial visit at our local vet left us with an outrageous bill...$600 per xray! We are so lucky to find Dr Vet! They absolutely saved our dog's leg. It took him 8 weeks to fully recover from the surgery but now he is walking perfectly, even his limp is gone. We are forever grateful for the loving and professional care we received from the Dr. Vet Team, Dr. David, Victor, Rene are all AWESOME human beings. We cannot be more grateful. Thank you!! read more

Dr. Vet Pet Emergency - Bowie our sweet doggy - Veterinarians Near Me - Tijuana, BCN

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Amazing service! He's operated on 3 of my cats and I take my dogs here regularly for grooming. Communicates everything and even send videos with instructions. 24/7 and follow up service! 10/10 read more

Don't trust them with your pet. These guys do not reply, they don't send updates on your pet, and they don't even provide paperwork on your dog's lab results or diagnosis like other vets do. I don't think they're legit, everything they do is super shady. I took my dog there twice for two procedures that totaled $1,300. I ended up following up with a different vet because the surgery looked so bad. They informed us that the procedure we paid Dr vet to do, was never done. Instead, they put in a tube that would drain the issue and go away for the time being. The new vet advised us to come straight to them next time. We already took our husky there and they treated her better than we could have even hoped for, especially in comparison to Dr. vets horrible practices. Save yourself the time and money. Save your pet the unnecessary pain and stress. There are plenty of other affordable veterinarians in TJ. Go literally anywhere else. read more

Dr. Vet Pet Emergency - After we cleaned him up after his procedure- They turned him into us with a neck, chest, and ears, full of dried and leaking blood/fluid. - Veterinarians Near Me - Tijuana, BCN

Dr. Madrigal and his team are amazing! He saved my little fur girl who was in critical condition. He is affordable and really cares about the animals. I will never use any other vet! read more

I was nervous about the transportation but all went so well..I would definitely recommend!

Incredibly knowledgeable, communicative and kind. Also a fraction of the cost of US vets

If I could give more review I would best bet ever they pick up your in San Diego pet take them for treatment in tj in their clinic and bring them back at first I wasn't so sure letting them take her into they send you videos the whole time you are there I felt more relaxed they are awesome I recommend them you won't regret it read more

Dr. Vet Pet Emergency - My Maya after surgery all happy - Veterinarians Near Me - Tijuana, BCN

My 5 year old Yorkie had a pyometra emergency surgery and I could not be more pleased with the level of care and communication that I experienced. I was incredibly worried about leaving her overnight but they were so proactive with their communication. I received several updates regarding her well being. I could tell they cared about my pet and about how I was feeling. After the surgery they remained available for any concern. I could not reccomend them enough! read more

Absolutely unacceptable experience. Dr. Vet Pet Emergency completely dropped the ball when it mattered most. They never got back to me in time, and because of their lack of communication I didn't get to spend my last moments with my Lily. That's something I'll never get back, and it shows how unprofessional and disorganized this place really is. When people come here, it's usually during one of the worst moments of their lives the bare minimum is answering the phone and doing your job. I will never trust them again and I wouldn't recommend this place to anyone who cares about their babies. read more

worst mistake ! unprofessional and callous ! last video update of my child was of her being deceased. they didn't have a decency to even call me !!! first and last time i sent any of my fur babies people please this place should be flagged. beware save yourself on a heartache read more

Dr. Rigoberto was a God send and saved our puppy. He was diagnosed in So. Cal. at night with a ruptured diaphragm and I was told that he would die without surgery. However, every surgical vet I called wanted thousands of dollars that I could not afford. My daughter in law found Dr.Vet Pet Emergency and said if we could get him there they would do it at any time. We arrived after midnight and they took hom in quickly and saved his life! I am forever grateful. We picked him up at 9:30am with meds and all we needed to care for him. For a fraction of rhe cost without the drama, we headed back into So Cal. I saw our vet later in the day and he said they did a great job. I recommend Dr.Pet Vet to anyone who needs great care at a realistic price! Thank you again! read more

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First time here last week since we had to put our dog down. The process didn't take no more than 20 min depending on the service you need. It was just a walk in but they're known for pet emergencies. The Vet speaks English and Spanish. The office is located in a white building at the corner of the street with a small parking lot in front. read more

I drive all the way from Palm Springs for all 6 of my pets-just go! It's worth it with the money you will save and the care you will receive. No appointment necessary, just show up at 8am and get in line. read more

I started taking my dogs here a few months ago and I am happy that I did. They're responsive and keep owners updated. I also liked their transportation service where pets can be transported back and forth for a small fee. read more

Either it was unfortunate luck with the service they provided us with or these previous reviews are bull. If you're in CA please don't go to this vet in TJ. Spare yourself the headache, emotional manipulation tactics, lies, and GREED. They failed to properly care for my dog and give proper medical advice. Hospitalized my dog there for 3nights and upon return to LA, I now have to put my dog to sleep because he spent more than 36hrs without peeing. Had his urine drained in the STATES after only being home 12hrs and defecating bloody stools. His pee was the color of coffee. He came back worse than when we dropped him off. My heart is broken! I hope this place goes out of business. read more

Excellent Veterinario. Reasonable rates. Office located in San Diego as well in tijuana.

Dr Maldonado did a great job with my rescue 13yo Jax. The process of meeting in Chula Vista was seamless and he did the dental cleaning at his clinic in TJ for a great price. They sent a video of Jax under anesthesia showing me his teeth before and after. I met the van back in Chula Vista at 7pm. That was 4 days ago and no issues. He is still taking antibiotics and pain meds given at pick-up. Great experience! read more

no recomiendo ni en caso de emergencia. busca mas opciones. aparte los precios eatan en las nubes

Brought my boy here for a rash on his stomach and an X-ray. Had to text over and over for the results. Which were not accurate. Tests ran 27Feb, results sent 11MAR. Had the same tests ran at a vet in the US and it took only 5 days. Different results. Dr. Vet test said my dog was ok to take certain antibiotics. The test here said he is resistant to them. His test said my dog had E.coli on his stomach, which he said is common. Test in the US says my dog has Staph infection. Could have turned into MRSA if I didn't get other results elsewhere. Still never received the X-rays. It's been a month and my boy needs surgery. If you need proper results, best to look elsewhere. If you are low on funds and options, this would be good for a Hail Mary, but don't expect it to work. Added a star for him bathing my dog when he shit in his kennel and washing the blanket my dog went with. read more

Dr. Vet Pet Emergency - Results from Dr. Vet - Veterinarians Near Me - Tijuana, BCN

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STOP! ALTO! No traigas tus mascotas con este doctor y jamás los mandes con ellos usando el transporte de ellos. Manejan muy mal y van a causar accidente con lo bruto que manejan I wouldn't bring my pets back here for the reasons everyone else has mentioned but also because they are reckless drivers and would endanger my pets in transport read more

No vayan con este veterinario ! Te robará tu dinero y nunca te responderá. Me vendió medicina para mis cachorros espirada !! Le mande varios mensajes, y me dejo en leído . Do not go to this vet !! He will steal your money and ghost you. He sold me expired medicine for my puppies . Sent him several messages and he just left me on read Save your time, money and dogs . DO NOT GO TO HIM ! read more

My cat's health was declining rapidly, and I got a surgery estimate in the States for $3,000+ which wasn't an option for me at the time. I then took her to Dr Vet Pet. They did an x-ray, ultrasound, and exploratory surgery where they found an extremely large mass in her small intestine. They then sent videos of the mass and asked if we would like to remove it. The surgery went great and she recovered there at the hospital for a few days. During those days of worry, I was sent multiple videos a day regarding her healing and progress. Dr Madrigal saved my fur baby. Prices and services were amazing. I highly highly recommend this vet! read more

Convenience is part of my review. They are super easy to find & close to the border. David Madrigal who owns the clinic is sometimes there & sometimes no where to be found. There are other vets on staff who seem to handle the majority of incoming cases. Those I've met so far are knowledgeable but green around the ears...meaning they could use some direction from a more knowledgeable vet who's been in practice a while. Office is clean & somewhat small. Not all the bells & whistles of a larger facility. They do grooming in-house & appear to have a large clientele. Took my old dog to have lipoma's removed & all worked out very well in the long run. Believe one of the younger vets performed the surgery as one incision could have been considered incorrectly placed. Overall, I will continue going to see David & his vets on staff. I love how laid back David is & he always answers my calls even after hours. read more

‼‼DO NOT USE!!! Extremely unprofessional and SHADY! Horrible horrible communication, did not provide X-rays, invoice/receipt, medical documentation or laboratory reports. When my puppy was dropped off he was groomed. When I picked up my puppy he was COVERED in his own urine and feces!! The surgery was outsourced by David without my permission and no information was given about the person who actually did the surgery. The price was DOUBLED than what was discussed. Spent $1,700 dollars and walked away with needing to revise my puppies surgery. DO NOT USE‼‼‼‼ read more

This service was great. It does take a bit of time to check in as they take a minute with each dog to review services needed and get some paperwork done. My usually skittish dog was just fine when she came back. I really appreciated the videos the doctor texted of how her teeth cleaning went and what medication to give. The video was in Spanish though, so while he & his wife speak English (& speak it well) you might want to remind them of that if it's a requirement for you. Also, you need to be ok with your dog being gone all day. It was a great value for the price & my dog is doing fantastic now, 3 weeks afterwards. I would definitely use them again! read more