My experience working with Dr. Dixon and his office team has been EXTREMELY frustrating and…read morechallenging. I would NOT recommend him or this office if you are looking for a medical specialist to address your ENT concerns with genuine care unless you are ready to deal with unethical billing practices, a misleading physician, and some (not all) unresponsive/conceding staff.
Before seeing Dr. Dixon, I checked with my insurance provider to ensure my visit would be covered. Before this, I had contacted his office directly and received a curt and annoyed response from whoever picked up my call to my initial questions about setting up an appointment and their insurance partners. This definitely should've been the first red flag, but I continued making the appointment because I was honestly interested in working with a Black physician if I could.
So where did things go left? Well, when I arrived for my initial visit 30 minutes early, I was left waiting in the waiting room for almost an hour after checking in and paying my co-pay. When I finally saw Dr. Dixon, I shared my reasons for the visit and prior experience years before working with an ENT. He then enthusiastically laid out how this visit would go, sharing that during the first visit, nothing much would happen, but in my future visits, we would work together to explore some of the things I shared to help improve my concerns. I was then asked to sign a document and told, "This is just a part of the initial visit and to look with this camera, but we're not doing anything today, so don't be concerned."
And boy was that a BIG LIE!
Two weeks later, I woke up on Saturday morning to a bill that had been texted to my phone from Dr. Dixon's office for a few hundred dollars.
Now, imagine the shock that would come with seeing this, after paying your co-pay upfront and being reassured several times during the visit as well as before and after some random form is abruptly presented to you by your doctor that "nothing was going to be done today, this is just a part of the initial visit."
So when I called later to figure out where the charge was coming from, I learned that the paper I had signed after Dr. Dixon request to use this camera to look in my nose for less than 2 minutes as "just a part of the initial visit" was actually now an unexpected bill of $306.31.
My concern with Dr. Dixon's practice and certain members of his office team is that when I conveyed what had been communicated with me by Dr. Dixon himself during that visit, and questioned why the charge had been coded separate from the initial visit and the ethics of that decision, I never received a clear answer, there was NO attempt to be accountable for Dr. Dixon's mistakenly or unmistakably misleading information regarding the form he presented, and none of my calls requesting the opportunity to speak with someone in billing about my concerns were ever returned.
So I'm writing this because I DO NOT WANT anybody to ever have this experience. It's not right, it's unethical, and it's hurtful. When you go to see a doctor, you are putting trust in the provider to help you, NOT TO HURT YOU mentally, emotionally, and financially. I'm disappointed with my experience visiting Dr.Dixon's practice and will not be returning. And if you made it this far in this review, I'd encourage you to stay away too.