Dr. Paul, has been a great help to me over the years. I have been a Chiropractor for 16 years, and of course, my Activators have broken multiple times. I have been extremely impressed with this companies professionalism and work. He answers his phone when you call, or gets right back to you if you miss him. He immediately emails specific shipping instructions. He has fixed and Activator II, and IV for me. I have been happy with the repairs, and when he couldn't fix one, he sent me a replacement instead, which was great. Additionally, when there was an issue with my Activator IV, that seemed irreparable, he told me, and did not charge me. The point is, this, this company is fair, and honest, and I highly recommend them for your Instrument repair needs. read more