I have been with this Dr for 3 yrs and my patience has run out. How many chances do you give an…read moreestablishment???? The customer services is beyond bad. Right now I'm currently number 6, but started as caller 8 and waited a whopping 30 mins to get to caller 6. All I want is my prescription renewed!!! I tried every other number to see if I could make a break through and all the the extensions had full voicemails or they gave you an email address. Dr. Gonzalez doesn't care how his office is run at all. This has gone on far too long. Can't wait to talk to my insurance provider in search of a new doctor. By the way I've now been on hold for 15 mins and still caller 6. At this rate it's gonna be closing time by the time they answer.

Staff has always been professional and kind. Location is convenient and clean. Wait wasn't long…read more Doctor and assistant listened to me.

Dr. Pinaroc has been taking care of me for 10+ years. She is very attentive to your concerns and…read morefollow ups (I see her twice a year). Although she is busy, she makes sure you are taken care of when she meets with you. She delivers the best care and will take genuine interest in you and your needs. Her bathrooms and waiting area are always clean and parking although small, it is usually never full. I find it very convenient too that they have a lab on site. Yes, as another rater mentioned, she calls you sweetie or honey and she means nothing by it and truly is a sweetheart!

Dr. Pinaroc is a cheerful, sincere medical professional. I found her delightful and attentive,…read moreconcerned that my needs are being met. She listened patiently. I did not feel are all rushed. She explained treatment methods and answered all my questions. Her staff is friendly and efficient. The only issue I had was the very long wait time. I waited over an hour to get into exam room and another good 15-20 minutes for her to come in. However, she took all the time withe that I needed.

The MA her Names Diana at the front desk has great communication skills; she is fast paced,…read moreanswered my questions, and was very efficient. They have great MA's, RN's, and a great doctor. I'll most definitely keep coming back for my annual check ups.

Dr Amakiri is a wonderful doctor; as good as it gets; couldn't ask for anyone better. He is kind…read moreand genuinely cares about his patients. He takes as much time as you need and never rushes though an appointment.

The staff is the BEST !! Dr Oas is on top of things !!read more

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

I had a really great experience at this doctor's office. From the moment I walked in, the staff was…read morefriendly, welcoming, and professional. The front desk made check-in quick and easy, and I didn't have to wait long before being seen.

went there in December of 2024. The appointment was roughly around 11:30 AM and I didn't get seen…read moreuntil 3:30 pm. I didn't leave the clinic until 5 pm. The lady who does referrals is always "out for lunch" and takes days to call you back to give you a referral which is so simple and easy to do. The front desk secretaries lack professionalism and are quite rude, they love to cut people off when they bring up the lack of professionalism or the long wait times even though they know it's their fault for being disorganized. If you don't believe me see how they have 2.8 stars out of 5 and how everyone else says the exact thing on Google reviews and on Yelp, they have one star out of 5: They obviously overwhelm themselves with many patients even though they have many providers at this location and many of the assistant workers seem to hate their job and take out their frustrations on patients. There is no initiative or desire to change or to minimize wait times. I am definitely going to change my primary care doctor and I recommend no one to come here because it's truly the worst service I have ever seen. Today (2/4/2024) I spoke with Laura Romo and she was quite rude despite taking super long breaks and never responding she was super condescending and sarcastic over the phone. As for the Office Manager Laura Lopez, she told me in a super sarcastic way that she was "sorry" people have to wait 4 HOURS just to see a PCP and that the standard for their office is to wait 30 minutes just to get a REFERRAL. I have never seen this type of service ever in my life. Every other clinic I have been in they print out the form quickly right there and then. They literally act like children they take no accountability or responsibility and make excuses for their poor treatment. When I confronted them about having 1 star on Yelp and 2.8 stars on Google everyone says the exact same thing Laura Romo said "I don't care and don't even read reviews." I'm not the only one who says this and remember others on here say they have similar experiences. I will file a complaint against your clinic with the Texas Health and Human Services Commission (HHSC) and mention all of your names. This is unacceptable and you need to be better in managing your office, whether it be hiring more workers or regulating the amount of patients you take per day because you are obviously overwhelmed and can't deal with these many patients.

dr. s and his staff have been treating members of our family for over 10 years. the staff is always…read morepatient and fo above and beyond for us everytime! i highly recommend this facility, as they have always taking excellent care of my family. god bless all!!

I always receive excellent care, So glad I can schedule with either Adrianne or Jay when I need…read moremedical assistance. The annual physical is always on time, no delays In the waiting room or exam room. They take the time to review my blood work and history of whatever may be going on this year. I know the medical advice I receive is always on point. Necessary referrals are always provided is required.

I have been a patient of Jay Guerra and his wife Adrianne Guerra for 10 years or so. Through those…read moreyears, I have experienced much gratitude for their time, effort and expertise in resolving my medical issues. They are devoted and dedicated in treating the "whole person" physically, mentally, and socially. Thank you, Jay and Adrianne. I also must mention the working staff in that they are always friendly, courteous and professional. Thus, making it a pleasant atmosphere. I highly recommend El Paso Wellness Associates because you will be blessed...!!! Thank you, Irene Batres