My experience at Medway Pain Center has been nothing short of exceptional. From the moment you walk…read morethrough the door, the entire staff makes you feel welcomed, respected, and genuinely cared for. The front desk team is friendly, professional, and efficient, making scheduling and check-in smooth and stress-free. What truly sets Medway Pain Center apart is the quality of care provided by the medical staff. They take the time to listen carefully, understand your pain, and explain treatment options in a clear and thoughtful way. You never feel rushed, and every question is answered with patience and professionalism. It's clear that they truly care about improving their patients' quality of life. Dr. Tochi Umunakwe goes above and beyond for her patients. Her compassion, professionalism, and dedication to patient care are evident in every interaction. She takes the time to truly listen, ensures patients feel heard and understood, and works hard to provide the best possible treatment and support. Chronic pain can often leave people feeling overlooked or discouraged, but the team here treats every patient with dignity, compassion, and understanding. Their dedication to helping patients manage pain, improve mobility, and regain function is evident throughout the entire treatment process. If you are looking for a pain management clinic with knowledgeable providers, a supportive staff, and a genuine commitment to patient care, I highly recommend Medway Pain Center. They consistently go above and beyond to ensure their patients receive the highest level of care possible. Mr Depew

I am a disabled veteran and have been on pain medications for over 20 years due to being hurt in…read morethe military. During this time NEVER in my life have I ever taken anything that was not given to me by my Dr's. Any NEVER in my life have I ever have I had a bad drug test! When I came into the office I made the mistake of confiding with the Dr some personal medical conditions. Once this happened She turned Dr. Jeckle and Mr Hyde. The medical information was nothing dangerous just different than some people. Once she found out All of a sudden my drug test started coming back dirty. No change in my medications no new over the counter meds nothing. She told me that since I had 2 dirty drug tests that she could no longer treat me. That was 6 weeks ago. I have been walking the floors in pain since because I have to wait for my medical records to get here from the VA in Florida to get here before I can see a Dr that I saw here before I Moved away 5 years ago. Please what ever you do be very careful what you tell this lady because she will use it against you. I suggest that you go somewhere else. I wish I had. I would not be walking around with a pain level of 9.75. I hope I save someone from going thru what I am going thru because PAIN is nothing to PLAY WITH!!!!!

I recently had my first appointment with Dr. DuRussel at El Paso Pain Center, east side location…read moreand I can't be more pleased. The staff were all wonderful and helpful. They were thorough and sincerely concerned about my pain. When meeting with Dr. DuRussel, he was extremely knowledgeable of pain management and very thoughtful of my quality of life. Again, I cannot express enough how pleased I am with the entire experience and I can say that I look forward to my upcoming appointment and new treatments which I hope improve my quality of life. If any staff are reading this review, I must say I am grateful for your support, kindness, and willingness to help with any concerns I had. If I do not mention the following, I would be remiss....... I must remark that before I went to my first appointment; I was very apprehensive, so I looked for reviews on this location and Dr. DuRussel. When looking through the comments, I took notice of numerous one star reviews regarding issues with wait times. I must say that I was taken aback because, if you are in as much pain as I and many others who need pain management are; then, for me, I would wait as long as I had to in order to get relief. In my experience, first appointments always take longer than others. Subsequent elongated wait times for appointments may simply be due to the fact that the doctors and nurses want to make sure that the patient receives excellent, thorough care. So, when you are being seen and the doctor takes his/her time in seeing you; it is funny how no one complains that providers were "too thorough" or "cared too much". Just something to ponder. I would recommend The Pain Center wholeheartedly. With sincerest thanks to Dr. DuRussel and all of the staff, W. Braswell

Scheduled me for a procedure and then when I got there told me they couldn't do the procedure cuz…read morethey didn't know where to insert the needles . Waste of time to go to this place .

There are doctors and then there are extraordinary ones. Dr Bàcerra is of the latter scale. I've…read moreseen him for years and he, by far, the most compassionate, sincere, and genuine doctor... Person I've had the pleasure to be a patient of. If that's first not say it all, let me explain further. If you ever need anything, even when they're closed on holidays there's always a way to reach him and his great staff each and every one of them to help you with genuine care. When you're in the room with him, or speak to any of his staff, they see you. Not just a patient with social security number, they see you. They hear you out listening to every word. You don't find that with me doctors anymore. Most of them already have their ideas formed before you even utter a word. His bedside manner is exemplary. There's not a thing that goes unnoticed any genuinely wants to know how you are, how you truly are. I wish I could speak to so much more about them. I just can't speak highly enough about this doctor, Juan becera, or his staff. I hope people who are reading this who need help go there. Reach out to them. They will help you if they can in any way shape or form. No stigma attached. No drawn out previous conclusions based on nothing but conjecture. Empathy is such a high quality there. It is my sincere hopes that you reach out to Dr becerra and his staff you won't regret it and that's a guarantee.

Dr. Becerra is one of the best pain management doctors in El Paso for me. He's the second pain…read moremanagement physician I visit. I had nothing against the first one I went to. I just felt like Dr. Becerra was a better fit for me due to his specialties. One of my physicians also referred him to me so that was a plus. His staff got back to me that same afternoon I spoke to my other doctor! They gave me an appointment the next day. That really left a lasting impression for me! That doesn't happen to me quite often. You can tell he really wants to help his clients feel better. He also has good bedside manners. I recently started going to see him and I've already been really pleased. A couple of meds weren't working as much as I liked. He immediately resolved that. His staff got back to me right away...none of this waiting a day or so for answers. I heard back from his staff within 15 or 20 minutes. That's a pretty quick turnaround. Aside from his knowledge, his staff is also helpful and kind. I've enjoyed talking to them in the office and over the phone so far. I feel like I can trust the the doctor and staff. I told Dr. Becerra I wasn't feeling well during my first appointment. After he gave me my prescriptions, he also gave me a shot on my right arm. It didn't help until later that night. I'm glad he was able to give me that shot. It took the pain away and I was able to sleep much better. I plan to continue visiting Dr. Becerra for as long as needed. He has two locations. His other location is on Zaragoza. I'd visit him at either location. I highly recommend him.

Dr. MARTIN IS A Beast!!! He operated on my pops head, there was about a 7" cut, and its barely…read morenoticeable!! His skills are superb, and he has a great raport with his patients!! Follow visits are a breeze, doesnt mind even if the whole family comes in to hear what diagnosis and prognosis is! I highly recommend him for whatever ur needs are! My pops had a cancerous tumor removed, 2 months later he is well on his way to recovery! Thanx to God and Dr.Martin!

The staff at Dr. Martin s office were so nice and helpful. I've had back pain for a few years now…read moreand went to other spine doctors in El Paso and they told me I needed surgery. Dr. Martin told me all I needed was therapy and pain management. Dr. Martin gave me my life back and the process couldn't have been easier!

Dr Vega is a God sent Angel!!! I suffer from chronic back pain for years and have the spinal…read moreinjection with steroids I had immediate relief!!! Dr. Vega is kind, explains everything with patience, wonderful experience! Staff at Paso Del Norte Surgery Center was also great! Highly recommend Dr. Vega!!!

I went to Dr. Vega to help me with chronic back pain. As a pain management specialist, he was…read morehighly recommended to me by many people. I now understand why he was so highly recommended. He explained in detail the causes and what steps to take for correction. He was very thorough in his explanations as well as his interest in any questions I had for him. Before an epidural procedure was to take place, he made me feel very much at ease as he fully explained the details and assured me of my comfort.

I recently visited Dr. Annabi's office. I was having issues with other doctors and getting…read moreprescriptions so I visited him. I enjoyed my visit with him and his staff. They were all really kind and professional. The entire staff also had great bedside manners! This unfortunately seems to be more and more rare to find these days. It shouldn't be but it is! A lot of doctors don't really care about their patient and their health...only about making money! This is NOT the case here! I didn't have to wait that long to see the doctor. That's always a plus because who likes waiting and waiting at an appointment? I know I don't! During the first appointment, the staff asks you a lot of questions about how you're feeling so be prepared for that. They'll also about previous surgeries and health conditions. They'll check your weight, vitals and do a short exam. You'll also have to fill out some paperwork. A plus is that they're able to get most, if not all, of your previous medical records/history immediately. This doctor will see you with or without insurance. He's kind and full of jokes. Lol. I was sort of able to straighten things out with my other doctors so...I probably won't visit Dr. Annabi for awhile. If the need arises, I would come back immediately. I enjoyed working with him and his staff. I felt like I was a priority to them. A+ transaction.

Dr.Annabi is one of the best doctors I have ever seen! He has great bed side manner and he explains…read moreevery question you have! His office ladies are so beautiful and so kind and very knowledgeable. I am very thankful for all of them !!

If you want to use Dr. lopez, you are just a number. No bedside manner, had a injection in my…read moreback, did not ease the pain. Called 3 days in a row and had no response. Did not hear when I asked for medicine for pain. Promised a call back in 2 hours. Good luck. Phil McClure

So I don't have much experience here, but, the experience I do have is all positive…read more So backstory - my back is broken. No worries, just typical Army stuff. I was scheduled to have back surgery, but then Army stuff happened so it got postponed. Then, new MRIs and the Army doc was like DANG BRO! You need surgery bad. So it was scheduled, and then COVID hit; postponed. So then NEW Army doc months later was like SHEESH BRO - you need surgery. I'm over here rolling my eyes like duhhhh. However, he also said look man, you're broke. But you're 38. If I do this surgery now, there's only a 50% chance it'll work. And if you are in the 50% chance that it works, it's only going to work to bring you back to 80% functional. And, to top it off, if I do it, it'll cause the rest of my back (spine) to compensate and work harder, which will accelerate its degenerative process... meaning within about 10 years (still not even 50), I'd be a candidate for surgery AGAIN. So, because I'm just too young and there's too many risks, I opted out for now. However, it's a broken back and I have to feel better - after all, albeit in my 21st year, I'm still an active duty Soldier. So, the doc set me up with physical therapy to help (which it doesn't hurt but doesn't help)... and he referred me to this off post pain management clinic. The stuff here is lovely! Literally, al the ladies are lovely in appearance and behavior. Supper friendly and personable. The doc here is caring, attentive, and truly interested in helping me "feel" better, understanding I can't actually get better. He reviewed my MRIs, listened to everything i have to say about how I feel, and gave me some meds. The meds, didn't work. But instead of just shrugging like ohh well, he again met with me and came up with another more aggressive plan, with better meds that don't work, but do help. And furthermore, they are giving me injections, which are supposed to be great and last longer, and alleviate the making of pills I have to take which is destroying my liver lol. What else I liked about this place: before even being seen, they made me take a urinalysis (piss test). To some this might be annoying, but here's why it's done: this place is for pain. Often for pain they have to issue you controlled substances (narcotics). So they want to see what's in your system, so they can better understand if you're illegally using drugs and what kind. This way, they'll know if you might be here trying to get drugs for the wrong reasons. Or even understand what is in your system before they give you drugs that could hurt you because of what you're already on. Maybe all places do this? The Army doesn't, because we get a piss test every single month anyways... but I felt like the fact they do it here off base, shows responsibility. I liked it. It's weird I know, but it's a level of thoroughness that I appreciated

I came in with lower back pain and after the first visit, I was able to feel relief and left with a…read morerehab plan to work the affected muscles for the long term. I learned a lot about muscle relation and will continue the exercises to maintain myself pain free. As for cost and insurance coverage as has been recently and negatively reviewed, they are very clear that some insurances may or may not cover their fees. Do your homework prior to the visit.

At my first visit I asked if Medicare would cover my visits. The intake person I spoke to was very…read morevague. What I remember being told was that they accept Medicare patients, but that they couldn't predict how much Medicare would pay. I was told that I would be responsible for whatever portion Medicare didn't cove. At each visit, I kept trying to get more clarity and wanting to find out exactly how much I might have to pay out of pocket, but was told that we'd have to wait and see once they filed a claim. Well, as it turns out Medicare DOES NOT cover treatments at Airrosti, which is information that is widely available on the internet. I am now responsible for nearly $500 in bills. And to add insult to injury, the treatments haven't helped at all. My pain prior to visiting Airrosti was intermittent. By the end of the third visit, the pain seemed better, but in it's usual pattern, returned a few weeks later and my bank is $500 less.