Talking to my cuz & bestie about her going to Dr. Madonado (Reyna). UGH! An UNCOMPASSIONATE,…read moreuncaring Dr. I was outraged as to how my badly my cousin was treated. I only went to EPFamily once because it was close to my apt. Actually I couldn't believe cuz went there more than once. I was not treated well either by the doctor or the office staff. My cuz has a different kind of medical problem but has been stable for years. What transpired made Cuz feel doctor doesn't listen to important things, & was a liar..... and always made her feel as though she was a drug addict....besides that the chairs in the waiting room are disgusting apparently people have peed on them and they've not been cleaned. She told me she almost hurled. And I saw a friend of mine shortly after talking to my cousin. I told her what had gone on over EP family she told me don't you know! "They treat everybody like that. This is not the first time that I've heard how poorly patients are treated."

Found a last minute appointment. Doctor was very helpful and listened to all my concerns was fairly…read morequick was out writhing 1 hour. I think I will make this office my primary clinic

Dr. Pinaroc has been taking care of me for 10+ years. She is very attentive to your concerns and…read morefollow ups (I see her twice a year). Although she is busy, she makes sure you are taken care of when she meets with you. She delivers the best care and will take genuine interest in you and your needs. Her bathrooms and waiting area are always clean and parking although small, it is usually never full. I find it very convenient too that they have a lab on site. Yes, as another rater mentioned, she calls you sweetie or honey and she means nothing by it and truly is a sweetheart!

Dr. Pinaroc is a cheerful, sincere medical professional. I found her delightful and attentive,…read moreconcerned that my needs are being met. She listened patiently. I did not feel are all rushed. She explained treatment methods and answered all my questions. Her staff is friendly and efficient. The only issue I had was the very long wait time. I waited over an hour to get into exam room and another good 15-20 minutes for her to come in. However, she took all the time withe that I needed.

I've seen Dr Ibrahim three times and have been frustrated each time because of her attitude and…read morelack of attention. She only looks at lab numbers and doesn't bother to ask questions about lifestyle changes, stressors, home life, etc. She's happy to prescribe medication or suggest "exercise more" but aside from that has nothing to offer. Always rushing out of the appointment barely acknowledging me. Finally I confronted her about it and she suggested going elsewhere. I will happily do so.

Tell me you have no interest in being my doctor without telling me that you have no interest in…read morebeing my doctor. Brand new patient -- only my second appointment. I'm on a brand new med and having side effects. I called to ask about any options to assist with those side effects. She had me come in for an appointment, then said "there's nothing else I can do for you." Why even have me come in? Just to get my co-pay? She could have said that on the phone. She was dismissive, rude, and uncaring. If there's no other options for me, fine -- it is what it is. But she made it abundantly clear that she has simply written me off. My next regularly scheduled appointment was for December. It's October now. She changed my next appointment to October of NEXT YEAR! I'm a brand new patient on a brand new drug. She has absolutely no interest in helping me with my medical issues and that showed through in spades. I would highly discourage anyone from seeing this doctor. Find one who's invested in your health.

The staff is the BEST !! Dr Oas is on top of things !!read more

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

The MA her Names Diana at the front desk has great communication skills; she is fast paced,…read moreanswered my questions, and was very efficient. They have great MA's, RN's, and a great doctor. I'll most definitely keep coming back for my annual check ups.

Dr Amakiri is a wonderful doctor; as good as it gets; couldn't ask for anyone better. He is kind…read moreand genuinely cares about his patients. He takes as much time as you need and never rushes though an appointment.

I had a really great experience at this doctor's office. From the moment I walked in, the staff was…read morefriendly, welcoming, and professional. The front desk made check-in quick and easy, and I didn't have to wait long before being seen.

went there in December of 2024. The appointment was roughly around 11:30 AM and I didn't get seen…read moreuntil 3:30 pm. I didn't leave the clinic until 5 pm. The lady who does referrals is always "out for lunch" and takes days to call you back to give you a referral which is so simple and easy to do. The front desk secretaries lack professionalism and are quite rude, they love to cut people off when they bring up the lack of professionalism or the long wait times even though they know it's their fault for being disorganized. If you don't believe me see how they have 2.8 stars out of 5 and how everyone else says the exact thing on Google reviews and on Yelp, they have one star out of 5: They obviously overwhelm themselves with many patients even though they have many providers at this location and many of the assistant workers seem to hate their job and take out their frustrations on patients. There is no initiative or desire to change or to minimize wait times. I am definitely going to change my primary care doctor and I recommend no one to come here because it's truly the worst service I have ever seen. Today (2/4/2024) I spoke with Laura Romo and she was quite rude despite taking super long breaks and never responding she was super condescending and sarcastic over the phone. As for the Office Manager Laura Lopez, she told me in a super sarcastic way that she was "sorry" people have to wait 4 HOURS just to see a PCP and that the standard for their office is to wait 30 minutes just to get a REFERRAL. I have never seen this type of service ever in my life. Every other clinic I have been in they print out the form quickly right there and then. They literally act like children they take no accountability or responsibility and make excuses for their poor treatment. When I confronted them about having 1 star on Yelp and 2.8 stars on Google everyone says the exact same thing Laura Romo said "I don't care and don't even read reviews." I'm not the only one who says this and remember others on here say they have similar experiences. I will file a complaint against your clinic with the Texas Health and Human Services Commission (HHSC) and mention all of your names. This is unacceptable and you need to be better in managing your office, whether it be hiring more workers or regulating the amount of patients you take per day because you are obviously overwhelmed and can't deal with these many patients.

Front office staff is the worst. Office Manager is just as bad. Getting a referrals from Laura is…read morelike pulling teeth without novacaine. I complained and was told they could not longer provide me Healthcare. Gladly left.