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Advanced Family Eye Care

5.0 (5 reviews)
Closed • 9:00 am - 6:00 pm

Services - Advanced Family Eye Care

Eye exams

Eye testing and diagnosis

Retinal imaging

Advanced Family Eye Care Photos

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People searched for Optometrists 446 times last month within 15 miles of this business.

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Lehigh Valley Eye Center

Lehigh Valley Eye Center

2.0(26 reviews)
0.6 mi

Arrived on time for a 12:30 PM appointment. At 1:18 PM, I was still standing at the front counter…read moretrying to check in. Nearly 50 minutes were spent with "Taina" attempting check-in due to an "insurance system issue," followed by failed verification attempts and multiple handoffs to office manager "Heather"--with no resolution. Despite being unable to confirm my copay or deductible, they pushed for upfront payment because of their internal insurance system outage. That is not standard practice. The front counter and waiting area were disorganized, unclear billing logic, and zero respect for scheduled appointment time. Dr. Howard Kushnick was present but disengaged from the breakdown occurring at the front desk, while basic patient intake remained completely unresolved. At that point, I requested my insurance and credit card back and left without being seen. The recurring themes in other reviews--extended delays, administrative inefficiency, and payment-first aggressiveness--were directly experienced. If you read the other reviews here -- believe them. I can confirm. Patients should be aware: expect significant delays, unclear billing practices, and a process that does not reflect a well-managed clinical environment.

The woman at the front desk is rude and slow. Today, I called this morning to ask that my records…read morebe sent to Will's Eye for a cataract consultation. I got an automated response asking me if I want to get a call back before the end of business day. I input my number and hit 1 for yes. Never got the call back. I'll check again on Monday.

Advanced Family Eye Care - optometrists - Updated May 2026

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