When I first became a patient, I was assigned Dr. Michelle Cammarata, who I was so happy with because she is so easy to talk to and she understood my concerns. When Dr. Cammarata went on maternity leave, I was assigned to Dr. Susan Wisniewski and found her to be exactly like Dr. Cammarata and therefore, I stayed with Dr. Susan even when Dr. Cammarata came back from her maternity leave because we had such a great report and she took my medical issues seriously and even sent me for bloodwork to see if she could handle it in her office or she would send me on to specialist, but my insurance required a referral for every specialist she sent me to see and her medical assistant, Kelly Jackson was in charge of those referrals.
Kelly Jackson, one of the medical assistants in the practice, goes above and beyond for her patients because she does the referrals that Dr Wisnewski requests for people like me, whose insurance company insist that you have a referral before you could see another doctor and not only does Kelly expedite that referral/authorization in a very fast and timely manner because she knows your health depends on her getting that referral, she also calls you immediately with the verbal authorization code so that you can make your appointment with the specialist right away so no time is wasted getting your health under control. I have also had to call Kelly several times with different questions or things that came up or I thought about later on and never once did Kelly ever make me feel like she was too busy to talk to me and I know how busy her position is, but like Dr Wisnewski, Kelly Jackson also made me feel like I was the only patient that she had and always treated me with respect, understanding and you could almost hear the smile in her voice when she was on the phone with you.
A lot of times the doctor or the practice gets the recognition but it is the support/medical assistants like Kelly Jackson who makes that office run very smoothly and while some staff may answer the phone a little short because they are very busy, Kelly Jackson never answered the phone that way and I cannot stress enough how fortunate the practice is having her on board because, as I said, she sees to it that your referrals are done in a very fast and timely manner because she knows your health depends on it.
I am the first one to use Yelp to write a bad review on a store or a company, so it was my pleasure to write a glowing review, of my experience dealing with Kelly Jackson who is such a great asset to that facility. I'd give 10 stars if they would allow me but unfortunately I can only give 5. Thank you Kelly Jackson for being my go to person. It was truly a pleasure working with. read more
